Compare LivePerson vs Zulip

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About LivePerson

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

About Zulip

Zulip is the only modern team chat app that is designed for both live and asynchronous conversations. Zulip topics create a separate space for each discussion, so different conversations will never get in each other’s way. Teams of all sizes rely on Zulip — Fortune 500 companies, open-source projects, startups, and many others. Zulip is 100% open-source enterprise-grade software, self-hosted or in the cloud.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Summary

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary

  • Message history search

  • Topic-based threading

  • File sharing and storage

  • Message retention policies

  • SSO with SAML (Okta, OneLogIn, etc.)

  • SCIM user sync

  • Public access option

  • Flexible permissions management

Pricing

Zulip Cloud Free

Free
Included in plan:
  • 10,000 messages of search history
  • File storage up to 5 GB total
  • Complete team chat solution
  • Hundreds of integrations
  • Advanced roles and permissions
  • Guest accounts

Zulip Business (self-hosted)

$3.50
1 user(s) / month
Included in plan:
  • Complete team chat solution, with all Zulip features included
  • Unlimited mobile notifications
  • Support for SSO with SAML, Azure AD
  • Support for AD/LDAP user sync
  • Support for guests with configurable access
  • Support for full and compliance data exports
  • Support for data retention policies

Zulip Basic (self-hosted)

$3.50
1 user(s) / month
Included in plan:
  • Complete team chat solution, with all Zulip features included
  • Unlimited mobile notifications
  • Support Zulip's open-source development

Zulip Cloud Plus

$10.00
1 user(s) / month
Included in plan:
  • All Standard plan features
  • SSO with SAML (Okta, OneLogIn, etc.)
  • SCIM user sync
  • Custom domain
  • Limit user list access for guests
  • Priority commercial support

Zulip Cloud Standard

$6.67
1 user(s) / month
Included in plan:
  • Unlimited search history
  • File storage up to 5 GB per user
  • Flexible permissions with custom groups
  • Message retention policies
  • Brand Zulip with your logo
  • Priority commercial support
  • Public access option

Zulip Free (self-hosted)

Free
Included in plan:
  • Complete team chat solution, with all Zulip features included
  • Mobile notifications for organizations with up to 10 users

FAQs

    What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

FAQs

    What are some applications this service is commonly used in tandem with?
  • GitHub, Jira, PagerDuty, Sentry

  • Who are the main user groups of this service?
  • Zulip is an organized chat app for distributed teams.

  • What is this service generally used for?
  • Team communication, real-time and async.

  • What platforms does this service support?
  • Windows, Mac, iOS, Android, Linux. Works in any modern browser.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

Vendor Information

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
Followers:
10.7k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.71k

Other

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Zulip
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Russian, Italian, French, Finnish, Czech, Welsh, Romanian, Turkish, Mongolian, Vietnamese, Arabic, Chinese, Ukrainian, Portuguese, Serbian, Spanish, Korean
Regional Restrictions:
No restrictions.
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