"LivePerson makes life easier by transforming how people communicate with brands through chat and messaging supported by bots & AI."
Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
LivePerson provides chat and messaging service to businesses of all sizes.
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Yes we are an open platform and provide an API.
It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
Web-based service. Mobile version is available for Android and iOS.