Hiver

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What is Hiver?

"Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like [email protected], [email protected], [email protected] "

Hiver turns your Gmail into a comprehensive helpdesk solution, empowering teams to easily collaborate and provide excellent customer service.

Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, HubSpot, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:

Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.

Collision Alerts - Get alerted when someone from your team is responding to an email. Avoid duplicate and conflicting responses.

Email Tags - Organize your emails based on different categories using Email Tags.

Email Templates - Save canned responses as templates. Share them with your team so that they can respond faster to similar types of emails.

SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries. Get real-time alerts when SLAs aren't met.

Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.

Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.

TOP REASONS WHY YOU'LL LOVE HIVER:

Deliver brilliant customer service right from Gmail. Get started in minutes
Most secure customer service solution. Hiver does not store your emails.
No tickets, no weirdly formatted emails. Have real human-to-human conversations.


Hiver scored 83/100 in the Support & Helpdesk category. This is based on user satisfaction (60/100), press buzz (49/100), recent user trends (falling), and other relevant information on Hiver gathered from around the web.

The score for this software has declined over the past month. What is this?


Hiver Awards

Hiver Support & Helpdesk Software Award 2020 Hiver Quality Choice Badge 2020 Hiver Trusted Vendor Badge 2020 Hiver Happiest Users Badge 2020
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Support & Helpdesk Market Radar

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Hiver Product Overview

  • Assign customer queries within your team in a single click. Keep track of every single query in real-time

  • Hiver is a customer service solution that works within Gmail.

  • Completely do away with internal emails. Use Email Notes to collaborate with your team members.

  • Teams can collaborate inside shared inboxes such as [email protected] and o[email protected] from their Gmail inbox

  • Get started in minutes. Your team doesn't need any extensive training as Hiver is easy-to-use and intuitive.

  • Prioritize customer emails by using Email Tags which allows you to categorize queries.

  • Automate daily, repetitive tasks by setting up automations. Invest time in more productive tasks

  • Monitor important customer service metrics such as first response time and average resolution time.

  • Have complete visibility into what every team member is working on. Building accountability is easy.


Languages: English

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in October 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Hiver Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Gantt Charts
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Tracking
  • Time Management
  • Resource Management
Compare Pricing

Hiver Pricing Plans

LITE

$7.00
1 user(s) / month
  • 1 shared mailbox
  • Email Notes and Templates
  • Collision Alerts
  • Shared Drafts
  • Chat + Email support
  • Up to 10 users

LITE PLAN

$7.00
1 user(s) / month
  • 1 Shared Mailbox
  • Email Notes and Templates
  • Collision Alerts
  • Up to 10+ users
  • Mobile Apps
  • Chat + Email support

GROWTH

$22.00
1 user(s) / month
  • Everything in LITE + 15 shared inboxes
  • Unlimited Views
  • Unlimited Tags
  • Unlimited Email Templates
  • Unlimited Automations
  • Analytics

PREMIUM PLAN

$22.00
1 user(s) / month
  • Everything in Plus and
  • 10 shared mailboxes
  • 250 shared labels
  • Analytics
  • Analytics
  • Email permalinks

PRO

$37.00
1 user(s) / month
  • Everything in PRO + unlimited shared inboxes
  • Customer Satisfaction Surveys
  • Auto-assignments
  • SLAs and Business Hours
  • Scheduled Data Exports
  • Dedicated CSM

ELITE

$57.00
1 user(s) / month
  • Everything in PRO + Custom User Roles
  • Call-back support
  • Onboarding Training

ENTERPRISE PLAN

$34.00
1 user(s) / month
  • Everything in Premium and
  • 25 shared mailbox
  • 2500 shared labels
  • Priority Support
  • Dedicated CSM

Plans starting from: $7.00/month Credit card required: No

Hiver FAQs

What is Hiver generally used for?

Hiver is used by teams to manage shared inboxes like [email protected], [email protected] and [email protected] - right from Gmail. It helps teams collaborate faster on incoming queries and ensure every query is responded to promptly.

Does Hiver offer an API?

By using Zapier, you can integrate Hiver with other platforms and solutions seamlessly.

Who are the main user groups of Hiver?

Hiver is used by businesses across different verticals - ranging from logistics and B2B companies to educational institutions and travel brands. Being a product that helps teams collaborate faster over email, Hiver finds use in multiple teams.- support, sales, finance, and operations, to name a few.

Does Hiver offer multi-user capability (e.g. teams)?

Yes, Hiver is built for teams. Using Hiver, team members can easily collaborate from their work inbox - assign, track, and resolve queries on time.

What platforms does Hiver support?

As Hiver works on top of Gmail, it mainly supports G Suite users. Hiver also has an Android and iOS app.

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