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What is Hiver?

"Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] within Gmail"

Hiver enables businesses to manage their shared mailboxes straight from a Gmail account, transforming Gmail into a fully functional help desk platform. With Hiver, you can perform a plethora of functions including customer support, sales, task management, and HR management using a Gmail account.

The software turns Gmail into your comprehensive business management solution where you can provide support to your customers, manage and boost your sales, monitor your operations, and hire professionals without having to purchase or create from scratch an expensive platform.

You basically share your Gmail labels with your team members directly to their Gmail accounts. Whenever you receive a sales query or a support request, you can share it with your team and assign it to your most qualified agent without any hitch.


Hiver is a corporate tool that makes collaboration simple and powerful without having them shell out tons of money for an out of the box software or a custom system. With just a Gmail account, companies can perform top class customer support, manage and run their daily operations, hire teams and individuals and manage tasks right from the familiar interface of their Gmail inbox.

With Hiver, you can access and manage shared inboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy. From your shared inbox, you can instantly view all your emails, assign tasks to your team members, monitor their progress, and mark the emails done once they are resolved.

Communication and collaboration speed up the delivery of customer service as Hiver allows users to write notes on email conversations. With shared notes, team members can provide ideas, suggestions, and additional details to help employees accomplish their tasks effectively and easily. You can also speed up things with reusable email templates that you can also share with the rest of your teams. Write them once and they are good to go for reuse.

With Hiver, users can share their contact groups and any changes made to the contact profiles are instantly reflected within seconds. Users can also share templates, schedule their emails as well as set reminders for emails to show up at a later date.

Hiver scored 90/100 in the Support & Helpdesk category. This is based on user satisfaction (91/100), press buzz (48/100), and other relevant information on Hiver gathered from around the web.

The score for this software has improved over the past month. What is this?

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Hiver Product Overview

  • Hiver is designed for Gmail and G Suite. Discover the best way for teams to manage their email.

  • Collaborate on a Shared Inbox like [email protected] or [email protected] right from your Gmail.

  • Shared Gmail Labels for Collaboration - Fast sync. Super simple set up and management.

  • Email Management For Teams - Collaborate on a shared Inbox like [email protected] or [email protected] right from your Gmail.

Languages: English

Support & Helpdesk Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in September 2019.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


Hiver Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Gantt Charts
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
Compare Pricing

Hiver Pricing Plans


1 user(s) / month
  • 2 Shared Mailbox
  • Collision Detection
  • 100 Shared Labels
  • Email Templates
  • Shared Drafts


1 user(s) / month
  • Everything in Plus and
  • 10 shared mailboxes
  • 250 shared labels
  • Analytics
  • Analytics
  • Email permalinks


1 user(s) / month
  • Everything in Premium and
  • 25 shared mailbox
  • 2500 shared labels
  • Priority Support
  • Dedicated CSM

Plans starting from: $14.00/month Credit card required: No

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