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What is HappyFox?

"HappyFox is B2B help desk and customer support software solution."

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

HappyFox scored 90/100 in the Support & Helpdesk category. This is based on user satisfaction (90/100), press buzz (46/100), and other relevant information on HappyFox gathered from around the web.

The score for this software has improved over the past month. What is this?

HappyFox Awards

HappyFox Customer Service Software Award 2020 HappyFox Support & Helpdesk Software Award 2017 HappyFox Quality Choice Badge 2020 HappyFox Trusted Vendor Badge 2020
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Support & Helpdesk Market Radar

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HappyFox Product Overview

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Languages: English

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in June 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


HappyFox Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Sales Automation

HappyFox Pricing Plans

Other pricing information:

Popular: $19 per staff / month
Mighty: $29 per staff / month
Fantastic: $49 per staff / month
Enterprise: $69 per staff / month
Free trial starts with Mighty plan.

Credit card required: No

HappyFox FAQs

Does HappyFox offer an API?

It offers an API.

Who are the main user groups of HappyFox?

The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

What is HappyFox generally used for?

HappyFox provides practical help desk solutions.

What platforms does HappyFox support?

It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

What are some applications HappyFox is commonly used in tandem with?

The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

Does HappyFox integrate with any other apps?

HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

Does HappyFox offer guides, tutorials and or customer support?

They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

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