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What is Surveypal?

"Surveypal is a Software-as-a-Service feedback and experience management platform that enables organisations to turn feedback into actionable insights. "

Surveypal is a customer experience and feedback management platform used by medium-sized and large organisations around the world.

The platform delivers solutions that can be used by different departments in a company's organizational structure (such as Customer Support, HR, RnD, Sales, or Marketing) to capture feedback, perform real-time analysis, and improve the customer, employee, and brand/product experience.

Fast and simple integrations enable users to connect Surveypal with other business applications or systems and seamlessly move data to and from the platform. Some of our most popular pre-configured survey integrations include Zendesk, Salesforce, and Power BI. Users can also leverage on custom integrations with external systems to facilitate effective data management, achieve centralised reporting, and get a more holistic overview of the state of the customer experience in their organisation.

Surveypal is designed to empower staff and management make better decisions based on accurate and reliable data that can impact change, improve every experience, and scale operations.

Surveypal scored 87/100 in the Feedback Management category. This is based on user satisfaction (89/100), press buzz (42/100), recent user trends (rising), and other relevant information on Surveypal gathered from around the web.

The score for this software has declined over the past month. What is this?

Surveypal Awards
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Feedback Management Market Radar

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Surveypal Product Overview

Languages: English, Finnish, Spanish, Dutch, German

Feedback Management Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in June 2021.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...


Surveypal Features

  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score

Surveypal FAQs

What are some applications Surveypal is commonly used in tandem with?

Surveypal is usually used in tandem with CRM applications and business reporting systems.

Does Surveypal offer an API?

Yes, if offers RESTful APIs.

Who are the main user groups of Surveypal?

Main user groups include medium-sized and large enterprises in industries such as Hospitality, Public Sector, Retail, Telecommunications, and more.

What platforms does Surveypal support?

Surveypal is a web-based software.

Does Surveypal offer guides, tutorials and or customer support?

Yes, Surveypal offers chat, email, and phone support. Additionally, Surveypal offers trainings on-demand and guides.

Does Surveypal integrate with any other apps?

Yes, the service integrates with

  • Zendesk
  • Salesforce
  • Zoho CRM
  • Hubspot
  • Talkdesk
  • Power BI
  • Freshdesk
  • Microsoft Dynamics 365, and more

Or, our integrations experts will create in co-operation with the user(s) custom integrations that suit particular business needs.

What is Surveypal generally used for?

The service is used as a feedback and experience management solution.

Does Surveypal offer multi-user capability (e.g. teams)?

Yes, The service offers multi-user capabilities.

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Surveypal User Reviews

Average User Rating:
4.43/5 based on 15 user ratings.
Your Rating:
User profile picture

"Attractive and useful system."

What do you like about Surveypal?

I love Surveypal because it allows me to carry out specific surveys in order to offer my users a different way of asking or knowing what they think of our products, the surveys are carried out with reliable and totally useful tools that allow me to be able to create freely and conduct surveys as we wish, in addition to this I can add any type of images, videos or audios to allow the user to become more interactive while the surveys are being carried out, as well as an analysis system that is additional to the system.

What do you dislike about Surveypal?

The problems of analytics in some circumstances of the surveys make them arrive totally blank this damages the system is the answer that we want to obtain, they are problems that must be solved to avoid this type of surveys, however they are very serious problems that can harm the time to look for a solution through answers.

What have you been using it for and what problems did Surveypal solve?

Currently we use Surveypal to create surveys that offer viable solutions to any problem that we maintain within the company, this means that we use to receive a response from our clients to improve systems in use in the areas or problems in the company, simply to know that We can improve and allow to offer solutions and be attractive to our clients.

Ease of use
Value for money
Customer service
User profile picture

"Perfect service to know the market."

What do you like about Surveypal?

Surveypal is a special service, because it allows you to create surveys and thus be able to investigate the market and how it works today. In addition Surveypal allows us to investigate the employees that work within the company and in this way to know or observe how it is in its work area in this way we investigate how we can improve its area, it also offers to distinguish the surveys and be able to receive an analysis complete that allows to give a data and can improve the research, we are happy because they not only offer a software, but also an incredible technical support that helps to have much wider results and improve the service of us As a company

What do you dislike about Surveypal?

 We have no problems with the software, we believe that it can improve certain aspects. For example, it may be that the characteristics of analytics can be more stable, I think it can improve this service, show new templates to create attractive surveys and thus have much broader analyzes or report more detailed or correct and have a higher percentage, it is necessary to improve the system to be able to answer the surveys by means of mobile devices in more comfortable.

What have you been using it for and what problems did Surveypal solve?

If problems were raised but within the company, previously there was a service to improve the stability of the company, however it did not work at all correct, it is for that reason that we decided to improve our chances of seeing how the market works, that is why We change to surveypal and in this way our clients and employees who work in our organization, are happy with our services and we are happy with surveypal to improve our services.

Ease of use
Value for money
Customer service
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