What is Kustomer?

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences.

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.

Kustomer Awards

Kustomer currently scores 88/100 in the Customer Service category. This is based on user satisfaction (88/100), press buzz (45/100), recent user trends (rising), and other relevant information on Kustomer gathered from around the web.

The score for this software has improved over the past month. What is this?

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Customer Service Market Radar

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Kustomer Product Overview

Languages Supported: English, Spanish

Customer Service Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in August 2022.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...


Kustomer Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Click-to-Dial
  • SAP Integration
  • Social Media Monitoring
  • Cloud Deployment
  • Migration to Cloud
  • Data Conversion
  • Net Promoter Score
  • Software Integration
  • Sales Automation
  • Customer Service
  • Health Management
  • Process Reporting
  • Workflow Management
  • Pipeline Management
  • Social Media Integration
Kustomer Pricing

Kustomer Pricing Plans


1 user(s) / month
  • Email, Chat, SMS, Social, WhatsApp, Self-service Voice Provider Integration Proactive Service Actionable Integrations Business Process Automation via our Workflow Engine Standard and Custom Reporting Multilingual Support Satisfaction Measurement and Reporting 3000 Knowledge Base Deflections & Fully-Automated Conversations Per Org Per Year Language Detection: 5 Languages Sentiment Analysis


1 user(s) / month
  • Everything in enterprise, plus… Enhanced Routing Real-time Dashboards Live Agent Auditing Unlimited Collaboration Users Sandbox Access Extended API Rate Limit SAML Single Sign-On Set Allowed IP Ranges

Plans starting from: $89.00/month Credit card required: Yes

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