Kustomer

croz
score 88/100

Main Category:

Customer Service Software

Other Categories:

Customer Data Platform Software, Customer Chat Software, Customer Success Software, Customer Experience Software

Pricing:

premium only, from $89.0/month

Suitable for:

Startups, SMEs

Native Applications:

Web App

Vendor Information:

Kustomer

What is Kustomer?

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences.

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.

Compare Kustomer

Kustomer Awards

Kustomer currently scores 88/100 in the Customer Service category. This is based on user satisfaction (88/100), press buzz (45/100), recent user trends (rising), and other relevant information on Kustomer gathered from around the web.

The score for this software has improved over the past month. What is this?

www.kustomer.com

Customer Service Market Radar

Kustomer Product Overview

Languages Supported: English, Spanish

Customer Service Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in August 2022.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...

FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdf

Kustomer Features

2-Factor Authentication
360 Degree Feedback
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Feedback Management
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-App
Multi-User
Notifications
Scheduling
Social-Media Integration
Supplier Management
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Database
Click-to-Dial
SAP Integration
Social Media Monitoring
Cloud Deployment
Migration to Cloud
Data Conversion
Net Promoter Score
Software Integration
Sales Automation
Customer Service
Health Management
Process Reporting
Workflow Management
Pipeline Management
Social Media Integration

Kustomer Pricing

Kustomer Pricing Plans

Enterprise

$89.00
1 user(s) / month

Email, Chat, SMS, Social, WhatsApp, Self-service Voice Provider Integration Proactive Service Actionable Integrations Business Process Automation via our Workflow Engine Standard and Custom Reporting Multilingual Support Satisfaction Measurement and Reporting 3000 Knowledge Base Deflections & Fully-Automated Conversations Per Org Per Year Language Detection: 5 Languages Sentiment Analysis

Ultimate

$139.00
1 user(s) / month

Everything in enterprise, plus… Enhanced Routing Real-time Dashboards Live Agent Auditing Unlimited Collaboration Users Sandbox Access Extended API Rate Limit SAML Single Sign-On Set Allowed IP Ranges

Plans starting from: $89.00/month Credit card required: Yes

Kustomer Competitors Kustomer Alternatives