Surveypal

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What is Surveypal?

Surveypal is an AI-powered customer intelligence platform enabling you to better understand your customers, get support insights and act on them to improve performance.

Listen better, act smarter with Surveypal!

Surveypal enables high-volume customer service teams to transform the voice of the customer into actionable insights,

Leverage both your structured and unstructured customer service data to understand customer behaviour and drive change that impacts your bottom line.

  • AI-Powered Analysis: Utilize artificial intelligence to dive into your customer service ticket data to get a comprehensive view customer interactions.

  • Text analytics: Read between the lines and understand customer sentiment and intent with advanced text analytics that go beyond word clouds and tags.

  • Holistic Customer Understanding: Go beyond traditional metrics to capture the voice of every customer, surveyed or not to drive meaningful change and improve customer satisfaction at scale.

Trend Identification: Proactive insights help you identify trends in customer behavior and feedback empowering you to anticipate customer needs, make proactive changes, and continuously improve your service or offerings.

Cross-Departmental Collaboration: Foster cross departmental collaboration by sharing information at the right time, to the right people and create a truly customer centric organization.

Advanced Survey Capabilities: Take advantage of Surveypal's advanced surveying capabilities to capture and analyze feedback from all your support conversations, even those that don’t get a survey reply to gain a 360 view of the customer experience.



Surveypal Awards


Surveypal currently scores 88/100 in the Customer Service category. This is based on user satisfaction (88/100), press buzz (47/100), and other relevant information on Surveypal gathered from around the web.

The score for this software has improved over the past month. What is this?
surveypal.com

Get Customer Service Software Advice

  • Surveypal
  • Surveypal
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Customer Service Market Radar

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Surveypal Product Overview


Languages Supported: English, Finnish, Spanish, Dutch, German

Customer Service Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in November 2024.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...

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Surveypal Features

  • A/B Testing
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • SEO
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Review Monitoring
  • Net Promoter Score
Surveypal Pricing

Surveypal Pricing Plans

Measure

$19.00
1 user(s) / month
  • Performance, quality, and value metrics
  • Feedback Text Analysis
  • Trend Analysis
  • Proactive Insights

Analyze

$29.00
1 user(s) / month
  • Conversational Text analytics
  • Sentiment Analysis
  • Synthetic feedback
  • Agent coaching tools

Plans starting from: $19.00/month Credit card required: No

Surveypal FAQs

Does Surveypal integrate with any other apps?

Yes, the service integrates with

  • Zendesk

What platforms does Surveypal support?

Web.

What is Surveypal generally used for?

The service is used as a customer intelligence solution.

Who are the main user groups of Surveypal?

Main user groups include customer service professionals with decision making power looking to gain data insights to improve operations and reduce costs.

What are some applications Surveypal is commonly used in tandem with?

Surveypal is usually used in tandem with CRM platforms.

Does Surveypal offer an API?

Yes, the service offers an API.

Does Surveypal offer guides, tutorials and or customer support?

Yes, Surveypal offers chat, email, and phone support. Additionally, Surveypal offers trainings on-demand and guides.

Does Surveypal offer multi-user capability (e.g. teams)?

Yes, the service offers multi-user capabilities.

Get Customer Service Software Advice

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Surveypal User Reviews

Average User Rating:
4.41/5 based on 15 user ratings.
Your Rating:
User profile picture

"Attractive and useful system."


What do you like about Surveypal?

I love Surveypal because it allows me to carry out specific surveys in order to offer my users a different way of asking or knowing what they think of our products, the surveys are carried out with reliable and totally useful tools that allow me to be able to create freely and conduct surveys as we wish, in addition to this I can add any type of images, videos or audios to allow the user to become more interactive while the surveys are being carried out, as well as an analysis system that is additional to the system.

What do you dislike about Surveypal?

The problems of analytics in some circumstances of the surveys make them arrive totally blank this damages the system is the answer that we want to obtain, they are problems that must be solved to avoid this type of surveys, however they are very serious problems that can harm the time to look for a solution through answers.

What have you been using it for and what problems did Surveypal solve?

Currently we use Surveypal to create surveys that offer viable solutions to any problem that we maintain within the company, this means that we use to receive a response from our clients to improve systems in use in the areas or problems in the company, simply to know that We can improve and allow to offer solutions and be attractive to our clients.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Perfect service to know the market."


What do you like about Surveypal?

Surveypal is a special service, because it allows you to create surveys and thus be able to investigate the market and how it works today. In addition Surveypal allows us to investigate the employees that work within the company and in this way to know or observe how it is in its work area in this way we investigate how we can improve its area, it also offers to distinguish the surveys and be able to receive an analysis complete that allows to give a data and can improve the research, we are happy because they not only offer a software, but also an incredible technical support that helps to have much wider results and improve the service of us As a company

What do you dislike about Surveypal?

 We have no problems with the software, we believe that it can improve certain aspects. For example, it may be that the characteristics of analytics can be more stable, I think it can improve this service, show new templates to create attractive surveys and thus have much broader analyzes or report more detailed or correct and have a higher percentage, it is necessary to improve the system to be able to answer the surveys by means of mobile devices in more comfortable.

What have you been using it for and what problems did Surveypal solve?

If problems were raised but within the company, previously there was a service to improve the stability of the company, however it did not work at all correct, it is for that reason that we decided to improve our chances of seeing how the market works, that is why We change to surveypal and in this way our clients and employees who work in our organization, are happy with our services and we are happy with surveypal to improve our services.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
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