Primary category: Customer Chat Software
User Ratings: 0.0/5 (0 ratings)
Related Categories: Support & Helpdesk Ticketing & Help Desk CRM Customer Engagement Customer Service
Pricing Model: trial/premium, from $16.00/month
Social Followers: 37.6k likes   13.8k followers
Generally used by: Personal, Freelance, Startups, SMEs, Agencies, Enterprises

What is LiveChat?

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

  • LiveChat
  • LiveChat
  • LiveChat

LiveChat Product Overview

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

LiveChat Pricing Plans

Starting from: $16.00/month

Credit card required: N/A

LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 5 plans to choose from:

  • Starter - $16/seat/month
  • Regular - $30/seat/month
  • Team - $33/seat/month + 30-day free trial
  • Enterprise - $50/seat/month
  • Enterprise Plus - $149/seat/month

LiveChat Features, Audience & Platforms

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication
Who uses LiveChat:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on LiveChat

Company Info
Founded -
Based in Wroclaw
Employees -
3 Month Trend
Alexa Rank: 5093
3 Months Change: 966
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Languages: Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

LiveChat FAQs

What are some applications LiveChat is commonly used in tandem with?

It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

Does LiveChat offer guides, tutorials and or customer support?

Support is provided 24/7/365 via live chat, email, phone, knowledge base.

Who are the main user groups of LiveChat?

Sales and support teams in industries of all sizes.

What platforms does LiveChat support? (e.g. native mobile apps)

LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

Does LiveChat offer an API?

LiveChat is available for custom integrations over REST-based API.

Does LiveChat integrate with any other apps?

It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

What is LiveChat generally used for?

LiveChat is generally used as a real-time chat tool for customer services and online sales.

LiveChat Alternatives

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