"LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors."
LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.
In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.
LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.
Tickets: Keeps the communication going and handles cases via tickets.
Customization: Fine-tuning of the look and developing user's brand awareness.
Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.
File-sharing: Sharing files with website visitors over chat.
Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.
Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in September 2020.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdf
LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from:
It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.
Support is provided 24/7/365 via live chat, email, phone, knowledge base.
Sales and support teams in industries of all sizes.
LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.
LiveChat is available for custom integrations over REST-based API.
It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.
LiveChat is generally used as a real-time chat tool for customer services and online sales.
The sentiment map shows a snapshot of how Crozdesk users have rated LiveChat over time. It shows how existing users see LiveChat with regards to its usefulness, ease of use, value for money and customer service.