IT Service Management (ITSM) Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
IT Service Management (ITSM)

#ITServiceManagementITSMSoftware
#BestProducts2020
#CrozdeskAwards
The Top IT Service Management (ITSM) Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Freshservice 93/100 5/10
2
ServiceNow 90/100 6/10
3
ServiceDesk Plus 90/100 6/10
4
SolarWinds Service Desk 90/100 6/10
5
Jira Service Desk 90/100 7/10
6
Spiceworks Help Desk 90/100 6/10
7
Zendesk 90/100 7/10
8
SysAid 89/100 5/10
9
Opsgenie 89/100 5/10
10
NinjaOne (formerly NinjaRMM) 89/100 4/10
11
Service Creatio 89/100 5/10
12
Kaseya BMS 89/100 5/10
13
Vision Helpdesk 88/100 4/10
14
Vivantio 87/100 4/10
15
ChangeGear 87/100 4/10
16
C2 ATOM 85/100 3/10
17
HaloITSM 83/100 4/10
18
Alloy Navigator 83/100 4/10
19
AlertOps 83/100 4/10
20
Motadata ITSM 82/100 4/10

IT Service Management (ITSM) Market Radar™ IT Service Management (ITSM) Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

ServiceDesk Plus Freshservice ServiceNow Jira Service Desk Spiceworks Help Desk Zendesk SolarWinds Service Desk Service Creatio Datto RMM Kaseya BMS

  Product Leaders  (bottom-right)

Vivantio AlertOps Motadata ITSM Alloy Navigator 4me Vision Helpdesk SysAid AI Service Desk HaloITSM GLPI Feedio FactoryLogix AssetSonar Motadata C2 ATOM Gwapit MailVita Software

  Market Leaders  (top-left)

  Challengers  (bottom-left)

FuseForward Exigence VisionFlow Deepser Kumolus ChangeGear Auto Shutdown Manager Squid Alerts KnowledgeDesk Engage Apps

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