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IT Service Management (ITSM) Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
IT Service Management (ITSM)

#ITServiceManagementITSMSoftware
#BestProducts2020
#CrozdeskAwards
The Top IT Service Management (ITSM) Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Freshservice
93/100 5/10
2
ServiceNow
90/100 6/10
3
ServiceDesk Plus
90/100 6/10
4
SolarWinds Service Desk
90/100 6/10
5
Jira Service Management
90/100 7/10
6
Spiceworks Help Desk
90/100 6/10
7
Zendesk
90/100 7/10
8
SysAid
89/100 5/10
9
Opsgenie
89/100 5/10
10
NinjaOne (formerly NinjaRMM)
89/100 4/10
11
Service Creatio
89/100 5/10
12
Kaseya BMS
89/100 5/10
13
Vision Helpdesk
88/100 4/10
14
Vivantio
87/100 4/10
15
ChangeGear
87/100 4/10
16
C2 ATOM
85/100 3/10
17
HaloITSM
83/100 4/10
18
Alloy Navigator
83/100 4/10
19
AlertOps
83/100 4/10
20
Motadata ITSM
82/100 4/10

IT Service Management (ITSM) Market Radar™ IT Service Management (ITSM) Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

ServiceDesk Plus Freshservice ServiceNow Jira Service Management Spiceworks Help Desk Vision Helpdesk SolarWinds Service Desk SysAid Service Creatio GLPI Datto RMM Kaseya BMS

  Product Leaders  (bottom-right)

Vivantio AlertOps Motadata ITSM Alloy Navigator 4me AI Service Desk HaloITSM FuseForward Feedio FactoryLogix AssetSonar Motadata C2 ATOM Gwapit ALVAO IT Service Management

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Exigence VisionFlow Deepser Kumolus ChangeGear Auto Shutdown Manager Squid Alerts KnowledgeDesk
This IT Service Management (ITSM) Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2020 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the IT Service Management (ITSM) category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on April 26, 2024. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on June 25, 2020  |  © 2014-2024, Crozdesk.com
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Categories Related to IT Service Management (ITSM) Software

IT Management Software Ticketing & Help Desk Software Support & Helpdesk Software IT Discovery and Asset Management Software Knowledge Management Software IT Change Management Software Asset Tracking Software Managed Service Providers (MSP) Software IT Project Management Software

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