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IT Service Management (ITSM) Software
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What is Vivantio?

From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

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Vivantio currently scores 85/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (84/100), press buzz (38/100), recent user trends (falling), and other relevant information on Vivantio gathered from around the web.

The score for this software has declined over the past month. What is this?

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IT Service Management (ITSM) Market Radar

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Vivantio Product Overview

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Languages Supported: English

IT Service Management (ITSM) Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in December 2022.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...


Vivantio Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Database
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Vivantio Pricing Plans

Other pricing information:

Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.

Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

Your customers and end users don’t need licenses to use your self-service web portal.

  • Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
  • Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
  • Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
  • The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.
Plans starting from: $42.00/month Credit card required: No

Vivantio FAQs

Does Vivantio integrate with any other apps?

The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

Who are the main user groups of Vivantio?

The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.

Does Vivantio offer guides, tutorials and or customer support?

Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.

What is Vivantio generally used for?

A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.

Does Vivantio offer an API?

Yes, the Vivantio does offer an API

What platforms does Vivantio support?

The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

Does Vivantio offer multi-user capability (e.g. teams)?

Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.

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