ServiceDesk Plus

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What is ServiceDesk Plus?

ServiceDesk Plus is a web-based ITIL-ready help desk software with integrated asset and project management.

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.


  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

ServiceDesk Plus Awards

ServiceDesk Plus currently scores 87/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (84/100), press buzz (55/100), and other relevant information on ServiceDesk Plus gathered from around the web.

The score for this software has improved over the past month. What is this?
  • ServiceDesk Plus

IT Service Management (ITSM) Market Radar

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ServiceDesk Plus Product Overview

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Languages Supported: English

IT Service Management (ITSM) Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in December 2023.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...


ServiceDesk Plus Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
ServiceDesk Plus Pricing

ServiceDesk Plus Pricing Plans

Standard Edition

1 user(s) / month
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

1 user(s) / month
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

1 user(s) / month
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Plans starting from: $8.00/month Credit card required: No

ServiceDesk Plus FAQs

What are some applications ServiceDesk Plus is commonly used in tandem with?

ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

Does ServiceDesk Plus offer guides, tutorials and or customer support?

Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

What is ServiceDesk Plus generally used for?

ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

Does ServiceDesk Plus offer multi-user capability (e.g. teams)?

Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

Does ServiceDesk Plus integrate with any other apps?

Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

Does ServiceDesk Plus offer an API?

Yes, ServiceDesk Plus offers Rest-API access.

Who are the main user groups of ServiceDesk Plus?

ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

What platforms does ServiceDesk Plus support?

ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

ServiceDesk Plus Competitors ServiceDesk Plus Alternatives

ServiceDesk Plus Alternatives & Competitors

Jira Service Management
Jira Service Management
  102 87/100
IT Service Management (ITSM) Software
  768 89/100
IT Service Management (ITSM) Software
  29 90/100
IT Service Management (ITSM) Software
Datto RMM
Datto RMM
  22 89/100
IT Service Management (ITSM) Software
  905 91/100
IT Service Management (ITSM) Software
AI Service Desk
AI Service Desk
  101 88/100
IT Service Management (ITSM) Software

ServiceDesk Plus User Reviews

Average User Rating:
4.2/5 based on 218 user ratings.
Your Rating:
User profile picture

"Lots of bells and whistles, no workflow"

// Technical Training Consultant (VMWare) at Tech Training Solutions Inc.

What do you like about ServiceDesk Plus?

The software has everything you need to create and manage a service desk, ticket handling, technician groups, ad integration, templates, etc.

the asset management is loaded with things to keep you busy

it has a full-blown project management plugin if you like waterfall

the contracts portion has been very helpful

What do you dislike about ServiceDesk Plus?

the UI is very dated, some of the processes are very convoluted and could be much more efficient, the ad integration is finicky and any changes made to your AD structure will most likely break the service desk, the asset management while having lots of info is difficult to search, search as a whole in this system is lacking. could use better workflows to route tickets more efficiently

What have you been using it for and what problems did ServiceDesk Plus solve?

we've used it for about the last 4 years to manage our helpdesk staff, we are currently developing an in-house solution as SDP is just too much for what we need.

Ease of use
Value for money
Customer service
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