IT Service Management (ITSM) Software Awards 2021

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2021
IT Service Management (ITSM)

#ITServiceManagementITSMSoftware
#BestProducts2021
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The Top IT Service Management (ITSM) Software products in 2021 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Freshservice 94/100 5/10
2
SolarWinds Service Desk 92/100 6/10
3
Spiceworks Help Desk 91/100 6/10
4
ServiceDesk Plus 91/100 6/10
5
Zendesk 91/100 7/10
6
Jira Service Management 91/100 7/10
7
Service Creatio 91/100 5/10
8
NinjaOne (formerly NinjaRMM) 91/100 4/10
9
SysAid 90/100 5/10
10
ServiceNow 90/100 6/10
11
Kaseya BMS 89/100 5/10
12
HaloITSM 89/100 4/10
13
Vision Helpdesk 89/100 4/10
14
Vivantio 87/100 4/10
15
ChangeGear 87/100 4/10
16
Motadata ITSM 86/100 4/10
17
AlertOps 86/100 4/10
18
C2 ATOM 85/100 3/10
19
AssetSonar 85/100 4/10
20
Alloy Navigator 84/100 4/10

IT Service Management (ITSM) Market Radar™ IT Service Management (ITSM) Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

ServiceDesk Plus Freshservice ServiceNow Jira Service Management Spiceworks Help Desk Vision Helpdesk SolarWinds Service Desk SysAid Service Creatio GLPI Datto RMM Kaseya BMS

  Product Leaders  (bottom-right)

Vivantio AlertOps Motadata ITSM Alloy Navigator 4me AI Service Desk HaloITSM FuseForward Feedio FactoryLogix AssetSonar Motadata C2 ATOM Gwapit ALVAO IT Service Management

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Exigence VisionFlow Deepser MailVita Software Kumolus ChangeGear Auto Shutdown Manager Squid Alerts KnowledgeDesk

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