IT Service Management (ITSM) Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
IT Service Management (ITSM)

#ITServiceManagementITSMSoftware
#BestProducts2020
#CrozdeskAwards
The Top IT Service Management (ITSM) Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Freshservice 93/100 5/10
2
ServiceNow 90/100 5/10
3
ServiceDesk Plus 90/100 5/10
4
SolarWinds Service Desk 90/100 4/10
5
Jira Service Desk 90/100 6/10
6
Spiceworks Help Desk 90/100 6/10
7
Zendesk 90/100 7/10
8
SysAid 89/100 5/10
9
Opsgenie 89/100 4/10
10
NinjaRMM 89/100 4/10
11
Service Creatio 89/100 3/10
12
Kaseya BMS 89/100 5/10
13
Vision Helpdesk 88/100 4/10
14
Vivantio 87/100 3/10
15
ChangeGear 87/100 4/10
16
C2 ATOM 85/100 3/10
17
NetHelpDesk 83/100 3/10
18
Alloy Navigator 83/100 3/10
19
AlertOps 83/100 3/10
20
Motadata ITSM 82/100 3/10

IT Service Management (ITSM) Market Radar™ IT Service Management (ITSM) Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

ServiceDesk Plus Freshservice ServiceNow Jira Service Desk Kaseya BMS Spiceworks Help Desk Zendesk Opsgenie SolarWinds Service Desk

  Product Leaders  (bottom-right)

Vivantio AlertOps NetHelpDesk ChangeGear Motadata ITSM Motadata AssetSonar C2 ATOM 4me NinjaRMM Exigence Vision Helpdesk SysAid Service Creatio

  Market Leaders  (top-left)

FactoryLogix

  Challengers  (bottom-left)

Alloy Navigator KnowledgeDesk Kumolus Gwapit Auto Shutdown Manager FuseForward

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