Support & Helpdesk Software Industry Overview

Best Support & Helpdesk Software 2021 - Market Radar™

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Feature Comparison

The table below compares the features of the top-ranked Support & Helpdesk software products side-by-side.

  • Analytics
  • API
  • Batch Permissions & Ac...
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Ad...
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Re:amaze

Re:amaze

91%
Issuetrak

Issuetrak

91%
Richpanel

Richpanel

90%
SnapEngage

SnapEngage

90%
HelpDesk

HelpDesk

88%
Freshdesk

Freshdesk

89%
Service Creatio

Service...

91%
Freshservice

Freshse...

91%
Zendesk

Zendesk

87%
HappyFox

HappyFox

87%
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