Prodsight

What is Prodsight?

Prodsight turns your support conversations into actionable insights. It plugs directly into Intercom, Zendesk and Freshdesk and automatically analyses themes and sentiment.

Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.

Features & Benefits

Discover what matters to your customers

Identify frequently mentioned topics
Find correlation between topics
Understand topic and conversation sentiment

Put support conversation analysis on auto-pilot

Save time with automated analysis
No manual tagging required
Get instant access to interactive reports

Make customer-centric business decisions

Identify issues and improve customer experience
Improve self-help resources and reduce support cost
Inform and prioritize product roadmaps

Compare Prodsight

Prodsight Awards

Prodsight currently scores 82/100 in the Feedback Management category. This is based on user satisfaction (96/100), press buzz (30/100), recent user trends (falling), and other relevant information on Prodsight gathered from around the web.

The score for this software has improved over the past month. What is this?

www.prodsight.com

Feedback Management Market Radar

Prodsight Product Overview

Sentiment Analysis
Automated Topic Analysis
Intercom integration
Conversation Search
Customer Segmentation
Topic Suggestions
Auto-Tagging
Support Ticket Tagging
Review Analysis
Multi-Language Support

Languages Supported: English

Feedback Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in May 2024.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...

FREE DOWNLOAD Feedback-Management-Software-Buyer-Guide-2018.pdf

Prodsight Features

A/B Testing
Analytics
API
Calendar Management
Chat
Contact Management
Conversion Tracking
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Keyword Tracking
Lead Management
Lead Scoring
Link Tracking
Marketing Automation
Multi-Site
Multi-User
Notifications
Referral Tracking
Scheduling
SEO
Supplier Management
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Click-to-Dial
SAP Integration
Review Monitoring
Net Promoter Score

Prodsight FAQs

What platforms does Prodsight support?

Intercom
Zendesk
Freshdesk
Trustpilot
Apple App Store
Google Play Store
Zapier

What are some applications Prodsight is commonly used in tandem with?

Intercom
Zendesk
Freshdesk
Trustpilot
Apple App Store
Google Play Store
Zapier

Does Prodsight offer an API?

Yes.

Does Prodsight integrate with any other apps?

Intercom
Zendesk
Freshdesk
Trustpilot
App Store
Play Store
Zapier
Capterra
G2 Crowd & many more

Who are the main user groups of Prodsight?

Customer Support Managers
Customer Success Managers
Product Managers
User Researchers
Marketing Managers

Does Prodsight offer multi-user capability (e.g. teams)?

Yes.

Does Prodsight offer guides, tutorials and or customer support?

Yes, we offer live chat and email support.

What is Prodsight generally used for?

Analysing customer support conversations
Improving the knowledge-base
Reducing support volume/cost
Identifying customer experience issues
Identifying usability issues
Identifying requested features/functionality
Identifying churn reasons

Prodsight Alternatives

Prodsight Alternatives & Competitors

Prodsight was submitted by Tadas Labudis from Prodsight

Page last modified: May 10, 2024 04:41

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