Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.
Features & Benefits
Discover what matters to your customers
Identify frequently mentioned topics
Find correlation between topics
Understand topic and conversation sentiment
Put support conversation analysis on auto-pilot
Save time with automated analysis
No manual tagging required
Get instant access to interactive reports
Make customer-centric business decisions
Identify issues and improve customer experience
Improve self-help resources and reduce support cost
Inform and prioritize product roadmaps
About Medallia
Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.
Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.
Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Sentiment Analysis
Automated Topic Analysis
Intercom integration
Conversation Search
Customer Segmentation
Topic Suggestions
Auto-Tagging
Support Ticket Tagging
Review Analysis
Multi-Language Support
Summary
Data Collection
Data Integration
Mobile Feedback
Dashboarding
Benchmarking
Push Reporting
Customer Recovery
Interactive Analytics
Text Analytics
Goal setting
FAQs
What platforms does this service support?
Intercom
Zendesk
Freshdesk
Trustpilot
Apple App Store
Google Play Store
Zapier
What are some applications this service is commonly used in tandem with?
Intercom
Zendesk
Freshdesk
Trustpilot
Apple App Store
Google Play Store
Zapier
Does this service offer an API?
Yes.
Does this service integrate with any other apps?
Intercom
Zendesk
Freshdesk
Trustpilot
App Store
Play Store
Zapier
Capterra
G2 Crowd
& many more
Who are the main user groups of this service?
Customer Support Managers
Customer Success Managers
Product Managers
User Researchers
Marketing Managers
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer guides, tutorials and or customer support?
Yes, we offer live chat and email support.
What is this service generally used for?
Analysing customer support conversations
Improving the knowledge-base
Reducing support volume/cost
Identifying customer experience issues
Identifying usability issues
Identifying requested features/functionality
Identifying churn reasons
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
What is this service generally used for?
This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.
What platforms does this service support?
This is a web-based software with Android and iOS native apps offered.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service integrate with any other apps?
Integrations: Compete Club Management, Slack, Marketo, G Suite.
Does this service offer an API?
Yes, it offers RESTful APIs.
Does this service offer guides, tutorials and or customer support?
Support: Training, Email Support, Phone Support.
Who are the main user groups of this service?
Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.
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