Compare Prodsight vs Medallia

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About Prodsight

Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.

Features & Benefits

Discover what matters to your customers

  • Identify frequently mentioned topics
  • Find correlation between topics
  • Understand topic and conversation sentiment

Put support conversation analysis on auto-pilot

  • Save time with automated analysis
  • No manual tagging required
  • Get instant access to interactive reports

Make customer-centric business decisions

  • Identify issues and improve customer experience
  • Improve self-help resources and reduce support cost
  • Inform and prioritize product roadmaps

About Medallia

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Sentiment Analysis

  • Automated Topic Analysis

  • Intercom integration

  • Conversation Search

  • Customer Segmentation

  • Topic Suggestions

  • Auto-Tagging

  • Support Ticket Tagging

  • Review Analysis

  • Multi-Language Support

Summary

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

FAQs

    What platforms does this service support?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • What are some applications this service is commonly used in tandem with?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • App Store
    • Play Store
    • Zapier
    • Capterra
    • G2 Crowd & many more
  • Who are the main user groups of this service?
    • Customer Support Managers
    • Customer Success Managers
    • Product Managers
    • User Researchers
    • Marketing Managers
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer live chat and email support.

  • What is this service generally used for?
    • Analysing customer support conversations
    • Improving the knowledge-base
    • Reducing support volume/cost
    • Identifying customer experience issues
    • Identifying usability issues
    • Identifying requested features/functionality
    • Identifying churn reasons

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
237

Vendor Information

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:
12.9k

Other

Who uses Prodsight
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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