Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.
Features & Benefits
Discover what matters to your customers
Identify frequently mentioned topics
Find correlation between topics
Understand topic and conversation sentiment
Put support conversation analysis on auto-pilot
Save time with automated analysis
No manual tagging required
Get instant access to interactive reports
Make customer-centric business decisions
Identify issues and improve customer experience
Improve self-help resources and reduce support cost
Inform and prioritize product roadmaps
About SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer an engaging experience.
SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse.
With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Sentiment Analysis
Automated Topic Analysis
Intercom integration
Conversation Search
Customer Segmentation
Topic Suggestions
Auto-Tagging
Support Ticket Tagging
Review Analysis
Multi-Language Support
Summary
Mobile-first surveys
Rich analytics
Recurring Surveys
Audience Management
Embedded Surveys
Conversational Form
Templates by Experts
Net Promoter Score
Audience Panel
Pricing
Free
Free
Included in plan:
100 Responses Per Month
10 Questions Per Survey
Embedded Survey
Starter
$19.00
1 user(s) / month
Included in plan:
1000 Responses Unlimited Questions
Embedded Survey
Custom Logo
Display Logic
Scoring
Plus
$29.00
1 user(s) / month
Included in plan:
Unlimited Responses
Unlimited Questions
Embedded Survey
Custom Logo
Display Logic
Scoring
Reminders
Piping & Variables
Premium
$49.00
1 user(s) / month
Included in plan:
Unlimited Responses
Unlimited Questions
Embedded Survey
Custom Logo
Display Logic
Scoring
Reminders
Piping & Variables
Recurring Surveys
Branding
FAQs
What platforms does this service support?
Intercom
Zendesk
Freshdesk
Trustpilot
Apple App Store
Google Play Store
Zapier
What are some applications this service is commonly used in tandem with?
Intercom
Zendesk
Freshdesk
Trustpilot
Apple App Store
Google Play Store
Zapier
Does this service offer an API?
Yes.
Does this service integrate with any other apps?
Intercom
Zendesk
Freshdesk
Trustpilot
App Store
Play Store
Zapier
Capterra
G2 Crowd
& many more
Who are the main user groups of this service?
Customer Support Managers
Customer Success Managers
Product Managers
User Researchers
Marketing Managers
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer guides, tutorials and or customer support?
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