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What is Prodsight?

Prodsight turns your support conversations into actionable insights. It plugs directly into Intercom, Zendesk and Freshdesk and automatically analyses themes and sentiment.

Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.

Features & Benefits

Discover what matters to your customers

  • Identify frequently mentioned topics
  • Find correlation between topics
  • Understand topic and conversation sentiment

Put support conversation analysis on auto-pilot

  • Save time with automated analysis
  • No manual tagging required
  • Get instant access to interactive reports

Make customer-centric business decisions

  • Identify issues and improve customer experience
  • Improve self-help resources and reduce support cost
  • Inform and prioritize product roadmaps

Prodsight scored 84/100 in the Feedback Management category. This is based on user satisfaction (97/100), press buzz (25/100), recent user trends (falling), and other relevant information on Prodsight gathered from around the web.

The score for this software has improved over the past month. What is this?

Prodsight Awards

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Feedback Management Market Radar

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Prodsight Product Overview

  • Sentiment Analysis

  • Automated Topic Analysis

  • Intercom integration

  • Conversation Search

  • Customer Segmentation

  • Topic Suggestions

  • Auto-Tagging

  • Support Ticket Tagging

  • Review Analysis

  • Multi-Language Support

Languages Supported: English

Feedback Management Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in September 2021.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...


Prodsight Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • SEO
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Review Monitoring
  • Net Promoter Score

Prodsight FAQs

What platforms does Prodsight support?

  • Intercom
  • Zendesk
  • Freshdesk
  • Trustpilot
  • Apple App Store
  • Google Play Store
  • Zapier

What are some applications Prodsight is commonly used in tandem with?

  • Intercom
  • Zendesk
  • Freshdesk
  • Trustpilot
  • Apple App Store
  • Google Play Store
  • Zapier

Does Prodsight offer an API?


Does Prodsight integrate with any other apps?

  • Intercom
  • Zendesk
  • Freshdesk
  • Trustpilot
  • App Store
  • Play Store
  • Zapier
  • Capterra
  • G2 Crowd & many more

Who are the main user groups of Prodsight?

  • Customer Support Managers
  • Customer Success Managers
  • Product Managers
  • User Researchers
  • Marketing Managers

Does Prodsight offer multi-user capability (e.g. teams)?


Does Prodsight offer guides, tutorials and or customer support?

Yes, we offer live chat and email support.

What is Prodsight generally used for?

  • Analysing customer support conversations
  • Improving the knowledge-base
  • Reducing support volume/cost
  • Identifying customer experience issues
  • Identifying usability issues
  • Identifying requested features/functionality
  • Identifying churn reasons

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