"Customer service software powered by AI."
A complete platform for self-service digital engagement
Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.
Agent-assisted customer service channels for your contact centre
Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.
Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints
Live Web Chat - Connect customers with agents in real time through integrated live chat
Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution
Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance
Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels
Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.
APIs - Comprehensive APIs for building online customer service integrations
Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in July 2019.
Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdf