"Customer service software powered by AI."
A complete platform for self-service digital engagement
Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.
Agent-assisted customer service channels for your contact centre
Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.
Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints
Live Web Chat - Connect customers with agents in real time through integrated live chat
Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution
Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance
Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels
Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.
APIs - Comprehensive APIs for building online customer service integrations