Primary category: Customer Service Software
User Ratings: 0.0/5 (0 ratings)
Related Categories: Customer Engagement Customer Chat Site Search & Web Forms Platform as a Service (PAAS) Customer Experience
Pricing Model: premium only
Social Followers: 46 likes   663 followers
Generally used by: SMEs, Enterprises

What is Synthetix?

A complete suite of attractive, integrated customer contact tools

Refine your online customer service into exceptional customer experiences with the suite of our unique online customer contact tools with comprehensive reporting, analytics and editorial control.

Self-Service Cloud
A natively developed suite of self-service digital channels within a single customer experience platform. Proactively present customers with the information they need at each stage of their online journey.

Contact Centre Cloud
Scalable and reliable cloud-based, customer service contact centre technology without the need for labour intensive IT interference, which helps deliver value at every user interaction.

All Synthetix services are cloud first and Software as a Service (SaaS), delivering customer service solutions to all customer touchpoints across both public and private sectors.

The Synthetix suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels

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The Customer Service application Synthetix scored 24/100. This is based on user satisfaction (0/100), press buzz (60/100), recent user trends (falling) and other relevant information on Synthetix gathered from around the web.

The score for this service has improved over the past month. What is this?
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Synthetix Product Overview

  • Deliver automated responses across every customer touch point

  • Optimise your customers’ online experience

  • Differentiate your brand and make customers feel special when they engage

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • APIs - Comprehensive APIs for building online customer service integrations

  • Email Management / Dynamic Web Forms - Automatically allocate emails to capture or deflect customer emails

Synthetix Features, Audience & Platforms

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API
Who uses Synthetix:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on Synthetix

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank: 3378614
3 Months Change: 1662307
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Languages: English

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