Smith.ai Virtual Receptionists

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What is Smith.ai Virtual Receptionists?

"Smith.ai Virtual Receptionists provide businesses 24/7 live call answering, scheduling, intake with CRM integration, outbound calling, spam blocking, & bilingual answering. "

Smith.ai Virtual Receptionists enable businesses to focus on productive work interrupted by answering their calls. Our friendly receptionists provide businesses with 24 hours a day, 7 days a week live call answering, scheduling with calendar integration, new client intake with CRM integration, outbound calling, spam blocking, and bilingual (English/Spanish) answering support. Virtual receptionists also share detailed call summaries via email and SMS, enabling businesses to remain “in the loop” with their business calls, without having to deal with the interruptions themselves, and then take appropriate follow-up actions as needed.


Smith.ai Virtual Receptionists scored 94/100 (Top 3 in Customer Service) in the Customer Service category. This is based on user satisfaction (97/100), press buzz (40/100), recent user trends (rising), and other relevant information on Smith.ai Virtual Receptionists gathered from around the web.

The score for this software has improved over the past month. What is this?


Smith.ai Virtual Receptionists Awards

Smith.ai Virtual Receptionists Quality Choice Badge 2020 Smith.ai Virtual Receptionists Trusted Vendor Badge 2020 Smith.ai Virtual Receptionists Happiest Users Badge 2020
  • Smith.ai Virtual Receptionists
  • Smith.ai Virtual Receptionists

Customer Service Market Radar

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Smith.ai Virtual Receptionists Product Overview


Languages: English, Spanish
Exclusive Crozdesk Discount: Click to view exclusive Crozdesk discount...

Customer Service Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in January 2021.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...

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Smith.ai Virtual Receptionists Features

  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Currency
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Landing Pages
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
Compare Pricing

Smith.ai Virtual Receptionists Pricing Plans

Starter

$140.00
1 user(s) / month
  • 20 Calls (name, email and/or phone provided)
  • 1 Transfer Destination
  • 1st CRM Integration (Free)
  • $7/call after 20 calls

Basic

$300.00
1 user(s) / month
  • 50 Calls (name, email and/or phone provided)
  • 2 Transfer Destinations
  • 1st CRM Integration (Free)
  • $6/call after 50 calls

Basic

$600.00
1 user(s) / month
  • 120 Calls (name, email and/or phone provided)
  • 5 Transfer Destinations
  • 1st CRM Integration (Free)
  • $5/call after 120 calls

Plans starting from: $40.00/month Credit card required: Yes

Smith.ai Virtual Receptionists FAQs

What is Smith.ai Virtual Receptionists generally used for?

Answering questions, new client screening and intake, scheduling appointments, payment collection, customer support inquiries, outbound calling, and help desk triage and ticketing.

Does Smith.ai Virtual Receptionists offer guides, tutorials and or customer support?

Yes, Smith.ai Chat offers help tutorials and customer support.

Does Smith.ai Virtual Receptionists integrate with any other apps?

Among others, Smith.ai's Virtual Receptionist service integrates with Phone.com, Grasshopper, RingCentral, ActiveCampaign, Calendly, Capsule CRM, Dubsado, HubSpot, Microsft Teams, Slack, and Salesforce.

What are some applications Smith.ai Virtual Receptionists is commonly used in tandem with?

Smith.ai Virtual Receptionists are commonly used with a full suite of business-centric software including marketing automation, CRM and client intake, online scheduling, business collaboration, and payment collection.

Who are the main user groups of Smith.ai Virtual Receptionists?

Solo Businesses, Small Businesses, Mid-Markets, Enterprises, Franchise Owners, Agencies, and Consulting Firms

Lawyers, Accountants, Media and Entertainment Professionals, General Contractors, Retailers, Medical Professionals, Real Estate Agents, and Home Service Providers

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Smith.ai Virtual Receptionists User Reviews

Average User Rating:
4.84/5 based on 141 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Smith.ai Virtual Receptionists over time. It shows how existing users see Smith.ai Virtual Receptionists with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.5/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
8.7/10
Value for money
9.3/10
Customer service
10.0/10
User profile picture

"ROI"


What do you like about Smith.ai Virtual Receptionists?

I was not certain this service would provide any return on investment, particularly with the chat service.

It was my mistake. Within the first week I noticed an uptick in leads from the chat service. Regarding the telephone service. No problems. The service helps to provide a professional decorum.

What do you dislike about Smith.ai Virtual Receptionists?

I can't really think of anything I dislike. Even from an improvement perspective, Ai is fast to listen to customer feedback and take immediate action.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

No problems

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great service"


What do you like about Smith.ai Virtual Receptionists?

Smith AI has been a game changer for my law firm and work-life balance! I am no longer chained to the phone, and I often get compliments on their professional demeanor.

What do you dislike about Smith.ai Virtual Receptionists?

Not much, a little pricey, but worth it. I have to make this 80 characters, but I don't have much else to say.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

I had some problems setting it up, but they were patient and worked me through it.

5/5
Usefulness
3/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Outstanding service and value!"


What do you like about Smith.ai Virtual Receptionists?

As the owner of a small law firm, I've tried several receptionist services over the years. Hands down, Smith.AI has been the best. Extremely professional in how they answer the phone and gather information and they go above and beyond in dealing with my clients. And the ease of use is head and shoulders above the competitors. Need to hold all calls? A simple text will do.
They've reached out to me on multiple occasions as call volumes changed to fine tune my program to save me money. Who does that? Needless to say, I'm sticking with Smith.AI.

What do you dislike about Smith.ai Virtual Receptionists?

Not a dang thing. Really, they've been responsive and great to work with. And can't think of a single negative.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Dec 10, 2020

Reply from Maddy at Smith.ai:

Thank you for your review, Todd! We're more than happy to go above and beyond for your clients!

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