Smith.ai Virtual Receptionists

What is Smith.ai Virtual Receptionists?

Smith.ai Virtual Receptionists provide businesses 24/7 live call answering, scheduling, intake with CRM integration, outbound calling, spam blocking, & bilingual answering.

Smith.ai is a superior 24/7 virtual receptionist service for businesses of all sizes, from solo to large organizations. Our North America-based receptionists handle calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Clients can also request call-backs from a call summary either via the call summary email or the call history in their dashboard. With 30+ direct integrations, including Clio, MyCase, PracticePanther, LawPay, and Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time.

Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.



Smith.ai Virtual Receptionists Awards


Smith.ai Virtual Receptionists currently scores 95/100 (Top 3 in Customer Service) in the Customer Service category. This is based on user satisfaction (100/100), press buzz (47/100), recent user trends (falling), and other relevant information on Smith.ai Virtual Receptionists gathered from around the web.

The score for this software has improved over the past month. What is this?
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Smith.ai Virtual Receptionists Product Overview


Languages Supported: English, Spanish
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Smith.ai Virtual Receptionists Features

  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Currency
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Landing Pages
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
Smith.ai Virtual Receptionists Pricing

Smith.ai Virtual Receptionists Pricing Plans

Starter

$240.00
1 user(s) / month
  • 30 calls (name, email and/or phone number provided)
  • 1 Transfer Destination
  • 1st CRM Integration (Free)
  • $8.50 per call after 30 calls

Basic

$420.00
1 user(s) / month
  • 60 calls (name, email and/or phone number provided)
  • 2 Transfer Destinations
  • 1st CRM Integration (Free)
  • $7.50 per call after 60 calls

Basic

$900.00
1 user(s) / month
  • 150 calls (name, email and/or phone number provided)
  • 5 Transfer Destinations
  • 1st CRM Integration (Free)
  • $6.50 per call after 150 calls

Credit card required: Yes

Smith.ai Virtual Receptionists FAQs

What is Smith.ai Virtual Receptionists generally used for?

Answering questions, new client screening and intake, scheduling appointments, payment collection, customer support inquiries, outbound calling, and help desk triage and ticketing.

Does Smith.ai Virtual Receptionists offer guides, tutorials and or customer support?

Yes, Smith.ai Chat offers help tutorials and customer support.

Does Smith.ai Virtual Receptionists integrate with any other apps?

Among others, Smith.ai's Virtual Receptionist service integrates with Phone.com, Grasshopper, RingCentral, ActiveCampaign, Calendly, Capsule CRM, Dubsado, HubSpot, Microsft Teams, Slack, and Salesforce.

What are some applications Smith.ai Virtual Receptionists is commonly used in tandem with?

Smith.ai Virtual Receptionists are commonly used with a full suite of business-centric software including marketing automation, CRM and client intake, online scheduling, business collaboration, and payment collection.

Who are the main user groups of Smith.ai Virtual Receptionists?

Solo Businesses, Small Businesses, Mid-Markets, Enterprises, Franchise Owners, Agencies, and Consulting Firms

Lawyers, Accountants, Media and Entertainment Professionals, General Contractors, Retailers, Medical Professionals, Real Estate Agents, and Home Service Providers

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Smith.ai Virtual Receptionists User Reviews

Average User Rating:
5.0/5 based on 63 user ratings.
Your Rating:

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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Smith.ai Virtual Receptionists over time. It shows how existing users see Smith.ai Virtual Receptionists with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.8/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
9.7/10
Value for money
9.7/10
Customer service
10.0/10
User profile picture

"24/7 LIVE Call Answering"


What do you like about Smith.ai Virtual Receptionists?

We have used Smith.ai since I opened my law firms doors. They answer calls after hours and when my team is otherwise engaged

What do you dislike about Smith.ai Virtual Receptionists?

The usefulness of Smith.ai is very dependent on the instructions you give them. As our business grows, we need to update them on new employees, or other changes. If we don't the wrong information is given to prospective clients

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

They used to answer ALL my calls. Now, we have them focus on after hours and rollover answering. They schedule appointments!!

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Sep 21, 2021

Reply from Maddy at Smith.ai:

Thank you for your review, Jake! We're more than happy to answer your calls after hours and while your team is focused on working!

User profile picture

"Smith.ai has filled a huge gap in our Customer Service infrastructure"


What do you like about Smith.ai Virtual Receptionists?

Smith.ai has filled a huge gap in our business. As a service-based company, we need consistent communication that our clients can depend on. Smith.ai allows us to create this continuity 24 hours a day 7 days a week.

Our clients feel heart and supported. The messages we get relayed from Smith.ai are clear and helpful. We have really gained an added layer of protection or insulation as the management team. We no longer have to deal with the constant barrage of interruptions. Also we get a daily summary of all messages relayed so we have a double check that all messages were appropriately dealt with.

This service has been a game-changer for us, and I can't imagine life without Smith.ai anymore!

What do you dislike about Smith.ai Virtual Receptionists?

Nothing to date. Smith.ai has filled a gap and exceeded our expectations. There is nothing we would change at this time.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

FAST - Our initial discovery call was a Wednesday at 5pm and we were live by Friday morning at 10am. They moved at our speed, made sure all our t's were cross and i's were dotted. Most companies take weeks of tedious, slow-moving onboarding, but Smith.ai was efficient and got it done quickly.

AFFORDABLE - What sold our company was the transparent pricing. No long discovery calls, with custom quotes and complicated formulas. We fit into one bucket, and when we outgrow that one, we are able to move into another that better fits.

THOROUGH - The onboarding process was so clear and helpful. They explained what they do, things I didn't know they were able to do for us. They took time get to know us as a client, what our voice and communication style is. They integrated well with our existing technologies and processes. It was an extremely smooth transition.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Aug 23, 2021

Reply from Maddy at Smith.ai:

Thank you for your review, Kassidee! We're happy to answer your calls 24/7 and provide detailed summaries of each call!

User profile picture

"Owner"


What do you like about Smith.ai Virtual Receptionists?

The cost is very affordable. Most of the time my information is what I need to return the calls. Occasionally, there is a delay between getting the phone call and the email or text with information that I need such as the callers phone number or email. I have emailed customer service 2 times regarding this and they responded promptly. They are experiencing growing pains. But they strive to provide the best service for a VA and 99% of the time they do an excellent job. I would recommend them to anyone and I have used several VA receptionists - they are the best..

What do you dislike about Smith.ai Virtual Receptionists?

Sometimes the VA doesn't obtain all the information that I need (email or specific reason for call) but usually these are new people still in training. I reach out to customer service and they are very responsive to my concerns.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

Answering my phone while I am working from home. They assist with obtaining reason for call, return phone number and email address. This saves me time on the phone.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Jun 30, 2021

Reply from Maddy at Smith.ai:

Thank you for your review, Anna! We're appreciative of your recommendation!

User profile picture

"High Value, Professional Virtual Receptionist Service"


What do you like about Smith.ai Virtual Receptionists?

Smith.ai is a quality and reliable virtual receptionist service. I like that Smith offers a lot of features so I can customize my plan based on my needs. I also like that they take the time to learn about my law practice so they can provide customized service to my clients.

As the owner of a small law firm, it is a huge relief that Smith is taking care of our inbound calls, gathering our client and leads' details, and providing excellent customer service to everyone who calls our office.

What do you dislike about Smith.ai Virtual Receptionists?

I have no complaints about Smith. I've been a Smith.ai customer for a few years now, and I continue to be amazed by their exceptional service and their dedication to their customers' businesses.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

Smith.ai handles all of my law firms' inbound calls, some outbound calls, and schedules new clients for a consultation. They help me focus on practicing law instead of worrying about our phone calls, and they help me to retain more leads by scheduling them for consults the moment they first call my office.

I can't tell you what a relief it is to know that Smith is answering our phones 24/7. Sometimes, we receive emergency calls, and I love that my clients can have their call details taken down and forwarded to us no matter what time or day it is.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
May 18, 2021

Reply from Maddy at Smith.ai:

Thank you for your review, Emily! We're more than happy to be answering your inbound calls and gathering client intake for your firm!

User profile picture

"I'd hire them"


What do you like about Smith.ai Virtual Receptionists?

no pressure sales. every operator i have spoken to has been great. they answer within 2-3 rings. they get the info i need

What do you dislike about Smith.ai Virtual Receptionists?

I really can't think of anything that I dislike about this company. And now I am just feeliing in words to fill in the minimum

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

I wanted a live operator to answer my toll-free number so that I do not miss new clients. I want them to get enough information so when they texted to me I can determine if I need to waste my time to call the prospect back now or wait

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
May 06, 2021

Reply from Maddy at Smith.ai:

Thank you for your review, Jason! We're happy to answer calls for your business!

User profile picture

"I love Smith.ai!"


What do you like about Smith.ai Virtual Receptionists?

Smith.ai saves me time. I needed a way to handle incoming leads and calls in an affordable and professional manner.

What do you dislike about Smith.ai Virtual Receptionists?

There is nothing I currently dislike about working with Smith.ai. They've done a great job following my answering notes and are savvy enough to answer questions from leads/clients.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

I've been using Smith.ai to answer my phone lines. It helped me control incoming call chaos into an organized system.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Mar 24, 2021

Reply from Maddy at Smith.ai:

Thank you for review, Jennifer! We're happy to answer your calls and capture incoming leads for you!

User profile picture

"Smith.ai user"


What do you like about Smith.ai Virtual Receptionists?

Smith.ai does a great job answering calls for my office and scheduling appointments for consultations for me. Having the live person answering the phone has made a big difference in getting folks to schedule that initial call to speak with me rather than moving on to the next office if voicemail picks up. They also are able to do callbacks for me if necessary. They make it very simple. An email requesting the callback is all it takes. You get a wonderful summary of the initial call or callback via email as well. I also like the ability to switch from live answering to voicemail by text rather than having to log into an app. They have been a great timesaver for me.

What do you dislike about Smith.ai Virtual Receptionists?

I can't think of anything I don't like. I had some hiccups getting my script in good form but they were so prompt in responding to my requests that I can only say good things about the way in which adjustments were held.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

The biggest problem I have had solved using Smith.ai is giving the prospective new clients a live voice on the other end and many times that is sufficient to get an appointment scheduled.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Mar 10, 2021

Reply from Maddy at Smith.ai:

Thank you, Debra! We're more than happy to help with answering your calls and scheduling appointments with leads and clients to let you focus on productive work uninterrupted!

User profile picture

"Virtual Receptionist customer"


What do you like about Smith.ai Virtual Receptionists?

I appreciate the summaries that I receive for each of my calls. The agents are very professional and when an error is made they correct it timely.

What do you dislike about Smith.ai Virtual Receptionists?

I don't care for the fact that I don't have a dedicated receptionist. However, their kindness and professionalism in handling my calls softens that con.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

Smith.ai ensures that my calls are answered and they assist me in being able to do some of my more challenging work without having the phone interrupt me. They are able to get valuable information which helps me to close the deal.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
Mar 09, 2021

Reply from Maddy at Smith.ai:

Thank you for your review, Tiffanie! We're happy to provide you detailed summaries of each call so that you're always able to prioritize follow-ups as needed.

User profile picture

"The best Virtual Reception out there"


What do you like about Smith.ai Virtual Receptionists?

I like how quick their support team is in responsiveness and making adjustments to "scripts." I love how they the agents are competent and make executive decisions instead of disconnecting callers.

What do you dislike about Smith.ai Virtual Receptionists?

Our company originally did a trial period but were not outlined clearly enough that its per number of calls or a week whichever comes first, so we were shocked to inform the whole team of the change to virtual reception to have it shut off within a day due to call volume. It definitely was not enough time to evaluate so we actually went with a cheaper company but cancelled them within two days due to how much worse the agents were than Smith.Ai.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Feb 12, 2021

Reply from Maddy at Smith.ai:

Thank you, Daphne! We're more than happy to make adjustments to help your business with leads and clients who are calling!

User profile picture

"ROI"


What do you like about Smith.ai Virtual Receptionists?

I was not certain this service would provide any return on investment, particularly with the chat service.

It was my mistake. Within the first week I noticed an uptick in leads from the chat service. Regarding the telephone service. No problems. The service helps to provide a professional decorum.

What do you dislike about Smith.ai Virtual Receptionists?

I can't really think of anything I dislike. Even from an improvement perspective, Ai is fast to listen to customer feedback and take immediate action.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

No problems

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Feb 12, 2021

Reply from Maddy at Smith.ai:

Thank you for your review, Michael! We're happy to help your business increase captured leads resulting in greater ROI!

User profile picture

"Great service"


What do you like about Smith.ai Virtual Receptionists?

Smith AI has been a game changer for my law firm and work-life balance! I am no longer chained to the phone, and I often get compliments on their professional demeanor.

What do you dislike about Smith.ai Virtual Receptionists?

Not much, a little pricey, but worth it. I have to make this 80 characters, but I don't have much else to say.

What have you been using it for and what problems did Smith.ai Virtual Receptionists solve?

I had some problems setting it up, but they were patient and worked me through it.

5/5
Usefulness
3/5
Ease of use
4/5
Value for money
5/5
Customer service
Feb 12, 2021

Reply from Maddy at Smith.ai:

Thank you, Melissa! We're happy to help you have a better work-life balance!

User profile picture

"Outstanding service and value!"


What do you like about Smith.ai Virtual Receptionists?

As the owner of a small law firm, I've tried several receptionist services over the years. Hands down, Smith.AI has been the best. Extremely professional in how they answer the phone and gather information and they go above and beyond in dealing with my clients. And the ease of use is head and shoulders above the competitors. Need to hold all calls? A simple text will do.
They've reached out to me on multiple occasions as call volumes changed to fine tune my program to save me money. Who does that? Needless to say, I'm sticking with Smith.AI.

What do you dislike about Smith.ai Virtual Receptionists?

Not a dang thing. Really, they've been responsive and great to work with. And can't think of a single negative.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Dec 10, 2020

Reply from Maddy at Smith.ai:

Thank you for your review, Todd! We're more than happy to go above and beyond for your clients!

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