Boomtown

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What is Boomtown?

Boomtown is the world’s first knowledge logistics company. We help enterprises deliver the customer experiences they imagine, exactly as they intend.

Boomtown is the world’s first knowledge logistics company. We help enterprises deliver the customer experiences they imagine, exactly as they intend.

We like to imagine a world where business is personal again. Boomtown is the only customer experience technology that orients around delivering experiences rather than merely measuring them. The foundation for a remarkable customer experience is knowledge delivered on-time and in-context. That’s why we’re on a mission to ensure every question is answered accurately and every problem is solved completely. Using AI, we make essential business knowledge instantly accessible to anyone who needs it, whether they be customers, teams, and partners.

The world’s largest businesses trust our technology because it has been tested and proven in the most complex and secure business environments. Once deployed, we deliver simplicity at massive scale, streamlining customer experience efforts at every customer touchpoint, both inside and outside their business.

Founded in 2014, Boomtown is made up of dedicated customer experience experts and outcome-focused technologists. We are headquartered in Tiburon, California, and backed by NYCA Partners, Telstra Ventures, Capital One Ventures, and Commerce Ventures.



Boomtown Awards


Boomtown currently scores 93/100 in the Customer Experience category. This is based on user satisfaction (96/100), press buzz (40/100), recent user trends (falling), and other relevant information on Boomtown gathered from around the web.

The score for this software has improved over the past month. What is this?
www.goboomtown.com

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Customer Experience Market Radar

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Boomtown Product Overview

  • Increase agent efficiency with support automation

  • Modern knowledge base accessible by chatbots

  • Omnichannel support across chat, email, SMS, phone, video, social, web schedulers and more

  • Powerful chatbots to help your agents internally or your customers directly

  • Team collaboration with simple @mentions to share tickets internally or across-organizations with a click

  • Network and technology monitoring tool to create real-time alerts when your technology goes offline

  • Ticket management to easily organize and resolve tickets quickly

  • Actionable insights delivered in modern reporting dashboards

  • Pre-built integrations to major CRMs and robust APIs for unlimited flexibility


Languages Supported: English, Spanish, French, Japanese

Customer Experience Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in March 2024.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...

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Boomtown Features

  • 360 Degree Feedback
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Database
  • Click-to-Dial
  • SAP Integration
  • Route Optimization
  • Social Media Monitoring
  • Cloud Deployment
  • Migration to Cloud
  • Data Conversion
  • Net Promoter Score
  • Software Integration
  • Mobile App
  • Real-time Alerts
  • Customer Service
  • Health Management
  • Process Reporting
  • Workflow Management
  • Fleet Management
  • Map Visualization
  • Appointment Scheduling
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Boomtown Pricing

Boomtown Pricing Plans

Modular

Custom
1 server(s) / month
  • Customer-facing chatbots
  • Customer self-service

Plans starting from: $1,499.00/month Credit card required: No

Boomtown FAQs

Does Boomtown offer guides, tutorials and or customer support?

Yes, Boomtown has comprehensive self-help product documentation in addition to white-glove onboarding and 24/7 customer support.

Does Boomtown offer multi-user capability (e.g. teams)?

Yes, in Boomtown you can create unlimited Teams within your Organization.

Does Boomtown integrate with any other apps?

Slack, Google, Salesforce, Zendesk, Freshdesk, ServiceNow, and Jira.

Does Boomtown offer an API?

Yes. Boomtown offers robust APIs.

Who are the main user groups of Boomtown?

Relay is built for teams that support technology across distributed locations. User groups include customer service teams, internal IT teams, and more.

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Boomtown User Reviews

Average User Rating:
4.8/5 based on 407 user ratings.
Your Rating:
User profile picture

"Full functionality and neat integrations"

// President & Principal Advisor at The Kynaston Group Inc

What do you like about Boomtown?

My favorite thing about relay is the ease of connecting + integrating with other services. Connecting to Salesforce for my last client was a breeze, but I was also impressed to see the suite of integrations they now have available. Relay connects to most of the services I use (Slack, JIRA, Zendesk) and could be a great tool for my startup as well.

What do you dislike about Boomtown?

During the setup for my last client I could have used additional levels of user permissions. I also thought there was a little bit of a learning curve compared to some other CS platforms I've used, but that probably goes along with the large # of features available.

What have you been using it for and what problems did Boomtown solve?

My first exposure to Relay was as a software consultant, helping a client with setup/onboarding of their Relay platform. I have setup multiple systems as a Software Engineer at my day job, and found Relay to be on par/above other CS platforms I've used like desk.com, zendesk, and elevio.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Excellent! Must have software"

// President & Co-Founder at VividPayments

What do you like about Boomtown?

• Easy to use – simple interface
• Automation that actually helps
• Great onboarding and customer service whenever I need help
• Bots are awesome
• Easy multi-tasking
• Single queue makes it easy to manage all conversations
• Team chat makes it easy to work with vendors
• Easy pre-built integrations to other systems and good APIs
• Detailed reporting across team performance and ways to make operational improvements
• Nice not having to pay per user so the entire team can be on it and work together

What do you dislike about Boomtown?

• So many functions sometimes it’s hard to use them all, but once you learn it it’s great.
• The bot building interface takes a little bit to get used to it
• More flexibility in the platform would be nice (custom views, etc.)
• Reporting is robust, but I wish I had more control over it to create custom reports from scratch

What have you been using it for and what problems did Boomtown solve?

We use Relay as the single software to support all of our customers. Relay has allowed us to add chat and SMS for support while making it easier and faster to respond to everyone. We have been able to automate a lot of our easy daily questions with bots.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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