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About Boomtown

Boomtown is a product support platform that makes it simple to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and seamless collaboration to orchestrate and automate exceptional customer experiences at scale. Boomtown also has an expert network where teams can seamlessly access programmable remote and field services to augment their existing operations. With over 175 technology partners, over 350,000 business locations are served through the Boomtown platform, which has over 2,500 unique products and services indexed.

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Summary

  • Increase agent efficiency with support automation

  • Modern knowledge base accessible by chatbots

  • Omnichannel support across chat, email, SMS, phone, video, social, web schedulers and more

  • Powerful chatbots to help your agents internally or your customers directly

  • Team collaboration with simple @mentions to share tickets internally or across-organizations with a click

  • Network and technology monitoring tool to create real-time alerts when your technology goes offline

  • Ticket management to easily organize and resolve tickets quickly

  • Actionable insights delivered in modern reporting dashboards

  • Pre-built integrations to major CRMs and robust APIs for unlimited flexibility

Pricing

Reactive

$99.00
1 user(s) / month
Included in plan:
  • Omnichannel Support

Assisted

$199.00
1 user(s) / month
Included in plan:
  • Agent assistance and automation
  • Universal knowledge and ecosystem support

Automated

$199.00
$199 per seat plus an volume-based automation fee
Included in plan:
  • Customer-facing chatbots
  • Customer self-service

Proactive

$199.00
$199 per user + a per customer fee for proactive support
Included in plan:
  • Network and technology monitoring
  • Proactive ticket creation

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, Relay has comprehensive self-help product documentation in addition to white-glove onboarding and 24/7 customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, in Relay you can create unlimited Teams within your Organization.

  • Does this service integrate with any other apps?
  • Slack, Google, Salesforce, Zendesk, Freshdesk, ServiceNow, and Jira.

  • Does this service offer an API?
  • Yes. Relay offers robust APIs.

  • Who are the main user groups of this service?
  • Relay is built for teams that support technology across distributed locations. User groups include customer service teams, internal IT teams, and more.

Vendor Information

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Who uses Boomtown
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, French, Japanese
Regional Restrictions:
No restrictions.
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