"Boomtown is a product support platform that makes it simple to sell, activate, and service technology products that are used by real world businesses."
Boomtown is a product support platform that makes it simple to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and seamless collaboration to orchestrate and automate exceptional customer experiences at scale. Boomtown also has an expert network where teams can seamlessly access programmable remote and field services to augment their existing operations. With over 175 technology partners, over 350,000 business locations are served through the Boomtown platform, which has over 2,500 unique products and services indexed.
Increase agent efficiency with support automation
Modern knowledge base accessible by chatbots
Omnichannel support across chat, email, SMS, phone, video, social, web schedulers and more
Powerful chatbots to help your agents internally or your customers directly
Team collaboration with simple @mentions to share tickets internally or across-organizations with a click
Network and technology monitoring tool to create real-time alerts when your technology goes offline
Ticket management to easily organize and resolve tickets quickly
Actionable insights delivered in modern reporting dashboards
Pre-built integrations to major CRMs and robust APIs for unlimited flexibility
Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in October 2019.
Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdf
Yes, Relay has comprehensive self-help product documentation in addition to white-glove onboarding and 24/7 customer support.
Yes, in Relay you can create unlimited Teams within your Organization.
Slack, Google, Salesforce, Zendesk, Freshdesk, ServiceNow, and Jira.
Yes. Relay offers robust APIs.
Relay is built for teams that support technology across distributed locations. User groups include customer service teams, internal IT teams, and more.