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What is Boomtown?

"Boomtown is a product support platform that makes it simple to sell, activate, and service technology products that are used by real world businesses."

Boomtown is a product support platform that makes it simple to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and seamless collaboration to orchestrate and automate exceptional customer experiences at scale. Boomtown also has an expert network where teams can seamlessly access programmable remote and field services to augment their existing operations. With over 175 technology partners, over 350,000 business locations are served through the Boomtown platform, which has over 2,500 unique products and services indexed.

Boomtown scored 89/100 in the Customer Service category. This is based on user satisfaction (93/100), press buzz (31/100), recent user trends (falling), and other relevant information on Boomtown gathered from around the web.

The score for this software has improved over the past month. What is this?

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Boomtown Product Overview

  • Increase agent efficiency with support automation

  • Modern knowledge base accessible by chatbots

  • Omnichannel support across chat, email, SMS, phone, video, social, web schedulers and more

  • Powerful chatbots to help your agents internally or your customers directly

  • Team collaboration with simple @mentions to share tickets internally or across-organizations with a click

  • Network and technology monitoring tool to create real-time alerts when your technology goes offline

  • Ticket management to easily organize and resolve tickets quickly

  • Actionable insights delivered in modern reporting dashboards

  • Pre-built integrations to major CRMs and robust APIs for unlimited flexibility

Languages: English, Spanish, French, Japanese

Customer Service Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in October 2019.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...


Boomtown Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Route Optimization
  • Net Promoter Score
  • Mobile App
Compare Pricing

Boomtown Pricing Plans


1 user(s) / month
  • Omnichannel Support


1 user(s) / month
  • Agent assistance and automation
  • Universal knowledge and ecosystem support


$199 per seat plus an volume-based automation fee
  • Customer-facing chatbots
  • Customer self-service


$199 per user + a per customer fee for proactive support
  • Network and technology monitoring
  • Proactive ticket creation

Plans starting from: $99.00/month Credit card required: No

Boomtown FAQs

Does Boomtown offer guides, tutorials and or customer support?

Yes, Relay has comprehensive self-help product documentation in addition to white-glove onboarding and 24/7 customer support.

Does Boomtown offer multi-user capability (e.g. teams)?

Yes, in Relay you can create unlimited Teams within your Organization.

Does Boomtown integrate with any other apps?

Slack, Google, Salesforce, Zendesk, Freshdesk, ServiceNow, and Jira.

Does Boomtown offer an API?

Yes. Relay offers robust APIs.

Who are the main user groups of Boomtown?

Relay is built for teams that support technology across distributed locations. User groups include customer service teams, internal IT teams, and more.

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Boomtown User Reviews

Average User Rating:
4.63/5 based on 99 user ratings.
Your Rating:
User profile picture

Full functionality and neat integrations

// President & Principal Advisor at The Kynaston Group Inc

What do you like about Boomtown?

My favorite thing about relay is the ease of connecting + integrating with other services. Connecting to Salesforce for my last client was a breeze, but I was also impressed to see the suite of integrations they now have available. Relay connects to most of the services I use (Slack, JIRA, Zendesk) and could be a great tool for my startup as well.

What do you dislike about Boomtown?

During the setup for my last client I could have used additional levels of user permissions. I also thought there was a little bit of a learning curve compared to some other CS platforms I've used, but that probably goes along with the large # of features available.

What have you been using it for and what problems did Boomtown solve?

My first exposure to Relay was as a software consultant, helping a client with setup/onboarding of their Relay platform. I have setup multiple systems as a Software Engineer at my day job, and found Relay to be on par/above other CS platforms I've used like, zendesk, and elevio.

Ease of use
Value for money
Customer service
User profile picture

Excellent! Must have software

// President & Co-Founder at VividPayments

What do you like about Boomtown?

• Easy to use – simple interface
• Automation that actually helps
• Great onboarding and customer service whenever I need help
• Bots are awesome
• Easy multi-tasking
• Single queue makes it easy to manage all conversations
• Team chat makes it easy to work with vendors
• Easy pre-built integrations to other systems and good APIs
• Detailed reporting across team performance and ways to make operational improvements
• Nice not having to pay per user so the entire team can be on it and work together

What do you dislike about Boomtown?

• So many functions sometimes it’s hard to use them all, but once you learn it it’s great.
• The bot building interface takes a little bit to get used to it
• More flexibility in the platform would be nice (custom views, etc.)
• Reporting is robust, but I wish I had more control over it to create custom reports from scratch

What have you been using it for and what problems did Boomtown solve?

We use Relay as the single software to support all of our customers. Relay has allowed us to add chat and SMS for support while making it easier and faster to respond to everyone. We have been able to automate a lot of our easy daily questions with bots.

Ease of use
Value for money
Customer service
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