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What is Freshsales?

"Freshsales is an all-in-one sales CRM built for businesses of all sizes. With Freshsales CRM, businesses can attract, engage, close, and nurture their leads."

Freshsales is a sales CRM software by Freshworks. With a highly intuitive UI and a powerful feature set including AI-based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshsales gives businesses everything they need to manage their sales in a hassle-free package. Freshsales is trusted by over 15,000 businesses from 80+ countries. Some companies that use Freshsales include Dyson, Best Western Hotels & Resorts, Purdue University, and WallyPark.

An all-in-one sales CRM software which is packed with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. The extremely easy to use, highly intuitive UI means that sales reps will need minimal onboarding and can start selling from the get-go. Freshsales' powerful and intelligent set of features ensure that sales reps spend more time selling and less time performing tasks like manual data entry. Freshsales comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The AI-based lead scoring feature helps sales reps understand and prioritize their leads better. With the visual sales pipeline helps sales reps get a holistic view of their entire sales pipeline with a single sweep of the eye. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshsales allows users to create, send, and track outbound email campaigns without having to rely on external software. The full-featured mobile apps for iOS and Android ensure maximum productivity for field sales agents. A large number of third-party apps via the Freshsales marketplace (75+) as well as native integrations (15) to ensure that Freshsales fits seamlessly into your business ecosystem.

Sales-360 puts Freshsales at the center of your business ecosystem supported by a tightly knit network of products such as Freshdesk (for customer support), Freshchat (for customer engagement), Freshcaller (for cloud-based telephony), Freshconnect (for collaboration in context) and Freshmarketer (for CRO) enabling businesses to get a 360-degree view of their leads as well as customers.

Freshsales scored 93/100 (Top 3 in CRM) in the CRM category. This is based on user satisfaction (93/100), press buzz (53/100), recent user trends (rising), and other relevant information on Freshsales gathered from around the web.

The score for this software has improved over the past month. What is this?

Freshsales Awards

Freshsales Lead Management Software Award 2020 Freshsales Sales Management Software Award 2020 Freshsales Quality Choice Badge 2020 Freshsales Trusted Vendor Badge 2020 Freshsales Happiest Users Badge 2020

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CRM Market Radar

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Freshsales Product Overview

  • Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click

  • The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record.

  • Users can auto-capture leads directly into Freshsales whenever a visitor completes a webform

  • Freshsales' 'enrichment' feature automatically adds social information and photos to profiles

  • The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals

Languages: English, Dutch, Spanish, German, French, Italian, Russian, Chinese, Polish, Portuguese

Freshsales Features

  • 2-Factor Authentication
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Sales Automation
Compare Pricing

Freshsales Pricing Plans


1 user(s) / month
  • Everything in Estate and...
  • EUC Data Center
  • IP Whitelisting
  • Audit Logs


1 user(s) / month
  • Deal Funnel View
  • Templates & Notifications
  • Real-time Email Tracking
  • Everything in Sprout and...
  • Contact Management
  • Pipeline Management
  • 250 Bulk emails/user/day
  • Built-in Phone powered by Freshcaller
  • SMS Integration
  • 2 Sales Campaigns/user
  • Lead Scoring
  • 5 Intelligent Workflows
  • Basic Reporting
  • Marketplace
  • iPhone and Android Apps
  • Gmail Add-on


  • Leads, Contacts, Accounts & Deals
  • Customisable Sales Process
  • Phone & Email
  • Basic Lead Scoring
  • Freshdesk & Freshchat Integration


1 user(s) / month
  • Everything in Blossom and...
  • Custom Reports
  • Auto Profile Enrichment
  • Lead Assignment Rules
  • Territories
  • Advanced CRM customization


1 user(s) / month
  • Everything in Garden and...
  • Auto profile enrichment
  • Reports Dashboard
  • Smartforms and event tracking
  • Multi-currency

Plans starting from: $12.00/month Credit card required: No

Freshsales FAQs

Does Freshsales integrate with any other apps?

* Freshdesk
* Freshchat
* Freshcaller
* Freshconnect
* Mailchimp
* Segment
* Piesync
* Zapier
* Xero
* Quickbooks
* Google contacts

What platforms does Freshsales support?

  • Android
  • iPhone-iPad
  • Mac
  • Windows
  • Web-based
  • Mobile Web App

What is Freshsales generally used for?

Customer Relationship Management
Contact Management
Pipeline Management
Sales Enablement
Lead Management
Contact Management
Deal Management
Email Management & Tracking
Territory Management
User Behaviour Tracking

Who are the main user groups of Freshsales?

  • SMEs
  • Mid Market
  • Enterprise

What are some applications Freshsales is commonly used in tandem with?


Does Freshsales offer guides, tutorials and or customer support?


Does Freshsales offer an API?


Does Freshsales offer multi-user capability (e.g. teams)?


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