Zendesk Sell

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What is Zendesk Sell?

Zendesk Sell is a next-generation cloud and mobile-based CRM software for leading sales teams.

Zendesk Sell is a CRM and sales platform designed for sales teams and professionals, mainly in small and medium-sized enterprises. It provides its users with an all-in-one software, packed with features for capturing, organizing, and tracking leads.

Zendesk Sell empowers B2B and B2C salespeople to manage sales, follow leads, and engage customers. Users are able to generate leads from various sources, like web pages and marketing platforms. Zendesk Sell sales automation tool offers capacities for integrated channel management, resulting in sales improvement, and increasing revenue.

This platform also features analytics and reporting modules, sufficient for accurate quantification and performance measurement. Additional features include Base Voice, advanced sales insights, workflow automation, email integration, and mobility.

Zendesk Sell Awards

Zendesk Sell currently scores 88/100 in the CRM category. This is based on user satisfaction (84/100), press buzz (71/100), and other relevant information on Zendesk Sell gathered from around the web.

The score for this software has declined over the past month. What is this?

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Zendesk Sell Review

Editors' Review by the CRM Software Review Team

Zendesk Sell provides a Sales CRM in which productivity, pipeline visibility and business processes are enhanced accordingly. Users can benefit from a wide range of sales tools that are required by sales representatives.

With Zendesk Sell’s simple and sleek design, representatives can keep selling their products and close deals faster. Other features include the ability to access data in a unified location, analyze reports for insightful information and collaborate with your team members efficiently. 

This platform is best used by sales representatives to communicate with their team members, turning conversations into conversions quickly and efficiently. It’s equipped with integrated tools that allow them to easily and automatically know what to do with customer tickets.

For example, once a representative has resolved an issue and the customer wants to ask about products, the rep can switch the ticket immediately to the sales team. Additionally, tracking and capturing data have become easier to handle with Zendesk Sell.

You don’t have to worry about missing out on key opportunities with your customers as you can clearly view all communications that pass between a client and a representative. 

Thanks to Zendesk Sell’s features, companies and organizations can view the highest value leads and manage a pipeline where they, along with their prospects, can benefit the most. Using Zendesk Sell, expect improved sales productivity, redistributed sales force and increased lead conversions. 

This platform is most suitable for businesses of all sizes. 

Zendesk Sell Homepage

Zendesk Sell Features

Zendesk Sell is an ideal software solution for you to win over customers and close more deals. You’re equipped with the most advanced features that will assist you in tracking conversations, alerting you in time for calls and receiving support from a dedicated team of experts. In line with this, here are the top three features of Zendesk Sell:

Sales email intelligence

What sales email intelligence refers to is an advanced feature in which email marketing becomes easier to manage. You’re equipped with top tools such as email tracking, email notifications, mobile CRM, email automation and activity reporting. All of these tools are designed to ensure all email communication is handled professionally and efficiently. 

It also saves up more time, since you don’t have to worry about manually tracking everything down to the last customer. Instead, you can now instantly record all lead and contact-related emails, receive real-time notifications each time a prospect clicks or reads your email, access out-of-the-box reports and create unlimited email templates. 

Native dialer

Native dialer allows you to make the right calls using the right tools. Businesses and companies get to use such tools as click-to-call, call analytics, scripts and notes. Zendesk Sell also logs and records the details behind each call, making it easier to identify the context, the contact and the deal. You can also send texts to your prospects if you can’t reach them through voicemail. 

Integrations and APIs 

Zendesk allows you to integrate with other popular platforms and sell products such as APIs and SDKs. This lets you extend farther than normal, grabbing more opportunities that come along your way and create immediate results.

You can even build your own, personalized Zendesk application for your exclusive use. This allows you to display external data, build a custom solution and even hide or show custom fields. 

Zendesk Sell Benefits

Zendesk Sell is considered as a powerful and fast sales management tool, able to scale to your business needs accordingly and efficiently. It also provides organizations with many benefits, which include:

Automated Features

Thanks to its automated features, you can expect an increase in your organization and management skills.  The features provided allow organizations to easily automate and improve processes within your operations, improving productivity and efficiency.

Zendesk Sell Homepage

Easy-to-use platform

Additionally, Zendesk Sell is simple to use and easy-to-navigate. You don’t even need previous technical background to work with this software solution, as it’s simple to navigate and has a small learning curve that allows all staff to be accustomed to the platform.

As you’re also provided with top-tier tools such as sales email intelligence, native dialer and integrations with other popular applications, you can handle inquiries effectively and offer better customer service to your audience. 

Zendesk Sell Pricing

Zendesk Sell currently has three pricing packages for you to choose from, all offering a full-featured sales CRM that is equipped to handle several types of businesses for all sizes. All of them are priced according to the level of functionality and available features they offer. If you don’t want to commit to the monthly plan, you’re more than welcome to test out the 14-day free trial version. 


The first plan is most suitable for small teams in businesses and companies. It charges $19.00 per seat and per month. Included in its suite package are a customized sales pipeline, full-featured mobile CRM and email integration (primarily Gmail). Additionally, you’re given the ability to click-dial and record calls. More features include basic sales reporting, integrations with public applications and admin-only fields. 


Professional is perfect for those people who aren’t satisfied with the first plan and require more functionalities. For a price of $45.00 per seat and per month, businesses are equipped with all the features offered in the previous plan. Additional features such as personalized bulk emailing, unlimited custom fields, sales goals and forecasting, unlimited email templates, Zapier integration, MailChimp integration, core API, advanced call analytics and private applications. 


Enterprise is priced at $79.00 per seat and per month. This package is fit for large enterprises that are fit to handle more business processes. It has everything offered in the previous plans but with an addition of two sales pipelines, activity reports, product catalogs, advanced permissions, customized notifications, lead and deal scoring and task automation. You also benefit from HubSpot integration, Power Dialer and Call Scripts. 


The last plan is priced at $159.00 per seat and per month. With features from Enterprise, Elite allows people to use the most advanced features Zendesk Sell has to offer. People are able to work with unlimited sales pipelines, single sign-on, sync API, firehose API, search API, rep performance dashboard, sales insights reports and premium CS support. 

Zendesk Sell is accordingly best used with Zendesk Support. For payment methods, all major credit cards are accepted. 


When choosing the most suitable CRM software solution, it’s best to look at how its features and interface can fit your business needs. With Zendesk Sell, you can expect improved sales productivity through its suite of powerful features. 

Since you’re now equipped with these features, your sales team can now properly track leads, close more deals, capture insightful customer data and organize your business processes into a coherent workflow.

Using Zendesk sell, sales team leaders are able to monitor their sales processes and the performance of their sales reps. They can also set up goals they want to achieve for each specific team and department.

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Zendesk Sell Product Overview

  • Complete with core sales tools.

  • Full visibility into current opportunities in your sales pipeline.

  • Insights to grow your business.

  • User-friendly and easy to navigate controls.

  • Track and sort email automatically.

  • Integrate with the popular online and social media tools.

  • Powerful and unified sales contact card.

  • Easy access to call records, emails and notes.

  • Syncing of communication exchanges in one file.

  • Fast integration of your email account to Zendesk Sell to track customer interactions.

Languages Supported: English, Dutch, French, German, Polish, Portuguese, Spanish

CRM Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in July 2024.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...


Zendesk Sell Features

  • 2-Factor Authentication
  • API
  • Audience Targeting
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Training
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Sales Proposals
  • Net Promoter Score
  • Performance Reviews
  • Sales Automation
  • Pipeline Management
Zendesk Sell Pricing

Zendesk Sell Pricing Plans


1 user(s) / month
  • Customized Sales Pipeline
  • Basic Sales Tracking and Reporting
  • Full-Featured Mobile CRM


1 user(s) / month
  • Full Funnel Forecasting
  • Team Performance Analytics
  • Task Automation
  • Team Document Storage


1 user(s) / month
  • Predictive Sales Intelligence
  • Lead & Deal Scoring
  • Products & Price Book
  • Multiple Sales Pipelines
  • Role-Based Permissions


1 user(s) / month

Plans starting from: $19.00/month Credit card required: No

Zendesk Sell FAQs

Does Zendesk Sell offer guides, tutorials and or customer support?

Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials, Tickets.

Does Zendesk Sell integrate with any other apps?

Integrations: Xero, MailChimp, Zendesk, Dropbox, Quote Roller, QuickBooks Online, HubSpot Marketing, Harvest, G Suite, Yesware, Facebook, Microsoft Outlook.

Does Zendesk Sell offer multi-user capability (e.g. teams)?

Yes, it does.

What platforms does Zendesk Sell support?

This is a web-based software.

What are some applications Zendesk Sell is commonly used in tandem with?

This service is commonly used in tandem with Microsoft Outlook, G Suite, and social media platforms.

What is Zendesk Sell generally used for?

Zendesk Sell is generally used for customer relationship management and sales management.

Does Zendesk Sell offer an API?

Yes, Zendesk offers RESTful API.

Who are the main user groups of Zendesk Sell?

Main users of this service are sales professionals and sales teams in small and medium-sized enterprises.

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Zendesk Sell User Reviews

Average User Rating:
4.18/5 based on 497 user ratings.
Your Rating:
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"One of the best sales productivity platform"

// CRM Manager at 777 Bets

What do you like about Zendesk Sell?

The thing I like the best about Base is that it is so easy and intuitive to use. The email integration helps to keep all things housed in one place. In addition, it has effective contact and pipeline management. It also has a fully integrated phone system and an email and text message integration. All of which automatically log any calls, emails, or texts sent or received from leads in the database. The customer service is also great. The base is a great all-around CRM for a wide range of company sizes. If you need a CRM that integrates with your digital marketing strategy, there may be better options out there.

What do you dislike about Zendesk Sell?

It would be great for the Mobile App. It's good, but it does not WOW our team, so we do not use it very much. One more thing is that tags do not always save the opportunity/lead.

What have you been using it for and what problems did Zendesk Sell solve?

This is being used for our development department and for the Merchandising Division. We are all of our Friends, Leads, and Orders through this system. It also helps keep us on task.q

Ease of use
Value for money
Customer service
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