ProProfs Knowledgebase Software is the perfect online documentation software for managing the knowledge of employees or offering self-service help to customers.
ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, a business can use the tool to create product guides, training manuals, wikis and more.
Benefits:
Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result, customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.
Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.
Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes, and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
ProProfs Knowledge Base currently scores 92/100 in the Knowledge Management category. This is based on user satisfaction (92/100), press buzz (59/100), and other relevant information on ProProfs Knowledge Base gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Knowledge Management software for business. Published in November 2024.
This software type helps organizations create internal knowledge bases for company use as well as guides for customer interactions. It helps them better organize, manage and store information that is key to their business. Teams can create online documentat...
FREE DOWNLOAD Knowledge-Management-Software-Buyer-Guide-2018.pdfIt works well with various ticketing tools, and sibling services - ProProfs Help Desk and ProProfs Chat.
Yes, you can add users and create groups, assign them roles and permissions, using ProProfs Knowledge Base.
Yes, the tool provides API integration.
It’s majorly used for reducing customer support tickets, managing business knowledge, increasing collaboration among employees, and creating a knowledge-sharing culture in an organization.
It works well on multiple devices such as mobile phones, tablets, as well as laptops, and browsers like Firefox, Safari, Internet Explorer, and Chrome.
The tool integrates seamlessly with various third-party tools like Zendesk, Freshdesk, Google Analytics, Salesforce Desk, Wufoo, Jira, Disqus, and many more live chat tools.
Small companies, as well as large enterprises, can use this service.
It provides a comprehensive help center with how-to guides and tutorials for customer support.
The sentiment map shows a snapshot of how Crozdesk users have rated ProProfs Knowledge Base over time. It shows how existing users see ProProfs Knowledge Base with regards to its usefulness, ease of use, value for money and customer service.
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The real-time collaboration feature is fantastic. Multiple team members can work on the same document simultaneously, which has greatly improved our productivity. The internal comments and notification systems are particularly useful for facilitating direct communication within documents, allowing for quick feedback and revisions.
The real-time sync can occasionally lag, but it’s not a major issue and generally resolves quickly. This minor hiccup doesn’t significantly impact our overall experience.
Collaboration was a challenge with our previous tools, as it often led to version control issues and miscommunication. ProProfs Knowledge Base has solved this by allowing us to work together more efficiently, reducing the time spent on revisions and updates. The ability to tag team members and leave in-line comments has streamlined our review process and enhanced our collaborative efforts.
ProProfs Knowledge Base is best for people who don’t know a thing about coding. It’s effortless to use and get used to.
The internal comments feature helps our teams collaborate on documents and improve them efficiently.
There’s nothing to dislike as such. I just wished there were more feedback options on a specific section of a knowledge base article.
We have been using ProProfs Knowledge Base for creating internal wikis and employee handbooks.
The software has enabled seamless team collaboration, leading to increased productivity. We have noticed a healthy 30% improvement in employee retention. Customer tickets have also fallen by around 25%.
ProProfs Knowledge Base has transformed our employee onboarding process. The platform's user-friendly interface and intuitive features helped us create a comprehensive and interactive employee handbook. New hires can now access all essential information in one place, speeding up their orientation and ensuring a smooth transition into their roles.
I haven't encountered any significant issues. However, having an offline access option for onboarding materials would be beneficial for remote employees or those without consistent internet connectivity.
Our organization has been using ProProfs Knowledge Base to streamline the onboarding process for new employees. It has significantly reduced the time and effort required for onboarding, resulting in a more efficient and engaging experience. The platform's collaboration features also facilitated input from various departments, ensuring that all relevant information is included in the onboarding guides.
ProProfs Knowledge Base is great for team communication and collaboration. It has features like user management and internal comments that let our teams work in sync with each other, share feedback on articles, and contribute meaningfully towards the content creation process.
I wish there were more knowledge base templates for us to experiment with design and structure.
ProProfs Knowledge Base has completely changed the way our teams collaborate and communicate. We now have a centralized platform where employees can access company knowledge, give feedback on articles, and even share their expertise for others to use. Information silos has reduced, teams are more productive now, and our work environment has considerably improved.
With ProProfs, we could easily create an external knowledge base for our customers. Its robust reporting allowed us to analyze various performance metrics to determine what kind of modifications we needed to meet the requirements of our clients.
So far, it has been a smooth ride. We didn’t yet find anything to dislike about the tool.
We used the tool to share product and service information with our customers. Its ready-madetemplates helped us create several FAQs, user guides, and troubleshooting manuals. These documents helped our customers address their issues independently. Also, the tool helped us find and address knowledge gaps in our content with its in-depth reporting functionality.
The tool offers a vast number of templates that we used to create employee handbooks, HR documentation, training manuals and more. It is an easy to use software that doesn’t require any technical experience.
The tool has been handy for us, but the templates lack variation. We would like to see fresh designs that don’t seem monotonous.
We started using ProProfs for employee onboarding, and the tool did a great job of streamlining it. New hires can now complete their onboarding formalities even before their date of joining — instilling a sense of productivity right from the start. Additionally, we loved the text editor. It offers the right formatting capabilities necessary for creating clean and well organized files.
We like that ProProfs offers all the essential knowledge management features at an affordable price. The superb functionality and the value for money proposition make it the best KMS we have come across.
The Knowledge base softwares perform works slowly on devices with an Android OS.
We required a knowledge management tool to improve knowledge circulation within our teams. ProProfs helped us create internal documents for all our processes that have made information gathering a breeze for our employees. Furthermore, it streamlined communication by integrating Slack with our knowledge base.
Honestly, I couldn’t find anything to nitpick about the software as it is wonderful the way it is.
The versatility and the flexibility that ProProfsoffers makes it a perfect fit for growing businesses like us. We initially thought of using it only for providing customer support, but due to its seamless performance, we also started using it for our internal knowledge management. Currently, we have a customer support knowledge base, an employee handbook, and internal documentation for all our teams. .
The ease of use is the USP of this tool. It can be installed and set up without any specialized training or coding knowledge. That means even non-technical users can use the tool without any trouble.
Honestly, I couldn’t find anything to nitpick about the software as it is wonderful the way it is.
ProProfs knowledge base has given our team a shared space where all employees contribute towards building a strong information repository. It has reduced the time wasted in back and forth communication over calls and meets and has improved our productivity by leaps and bounds.
Some aspects were initially a bit tough while setting up the tool, but our problems were promptly resolved by the very efficient technical team!
ProProfs knowledge base has been successful in improving our internal team collaboration.. With features forassignment of roles and permissions, collaborative knowledge building, and defined work structure, our time is now betterutilized.
ProProfs Knowledge Base is an easy-to-use tool. The best thing about it is the fact that anyone with zero technical knowledge or coding background can use the tool without hassles. The tool offers great features, useful third-party integrations, and a friendly user interface, making it perfect for customer support.
As with any other tool, we got stuck at some places initially but the support team promptly resolved all our issues.
We resorted to using ProProfs knowledge base to address our increasing number of customer support tickets. The tickets started taking a toll on our small team of customer support representatives. But incorporating this tool has helped address the queries of our customers and reduced the volume of tickets by 40%.
ProProfs Knowledge Base has a beautiful range of templates. We used one of those for our IT documentation and our work got so much easier. We got a ready-made structure with a table of contents and predefined categories. So, we didn’t have to work on that part. Setting up the documentation is not a tedious task, as we had assumed.
We just have faced a minor issues but that was soon solved by the support teams.
In our experience, I haven’t come across a tool so simple yet so powerful and rich. Add to it the value for money it offers and the tool becomes an excellent solution for companies looking for a powerful tool that can fit their budget as well as expectations.
NOTHING TO DISLIKE ABOUT THE TOOL . Its features are super amazing & easy to fit
ProProfs Knowledge Base is a simple tool. What I loved about it is the fact that even those with no technical background or coding knowledge can use it. The tool has amazing features, easy to use interface, and some really helpful third-party integrations, making it one of the best tools.
Initially, I had some minor issues using the tool, but their support team contacted me in time.
I have been using ProProfs Knowledge Base for the customer support department. The main concern for some years has been the rising number of tickets. We used to get 300 tickets on average every week, which was a nightmare for our small team of agents.
Thanks to ProProfs, we now have a customer support help center that has FAQs, troubleshooting tips, and other information customers can use to address issues on their own. The tickets have now dropped almost half, 150 to 170 a week.
ProProfs Knowledge Base has a powerful reporting system. We were literally relieved when we came to know about its built-in analytics. The insights the tool’s reports offer are unmatched. From which articles are the best performing to which keywords do not yield accurate results, these reports give a deep analysis of the content.
We faced a few technical glitches when we had just started using the tool. But ProProfs’ support team was quick enough to help us.
ProProfs Knowledge Base has helped us understand how customers use our self-service help center - what they like and what they don’t, which keywords they search frequently, and a lot of other things. So, now we are better able to create content that’s in sync with what our customers want. This has been a savior for us. Earlier, with no such privileges, we had wasted a lot of time creating content that customers didn’t even use. With ProProfs, there has come a significant difference in the kind of content we produce for our customers.
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ProProfs Knowledge Base has got a wonderful mix of features, spanning across functions like authoring and designing to user management and publishing. It can be used to create any kind of documentation, knowledge base, manuals, guides, and even FAQs. Its simplicity and versatility are the two critical aspects that give it an edge over other similar tools.
Nothing specific. Using it has been quite seamless for our entire team. Except the co-editing feature is missing.
We used it to build product manuals for our customers. We have a wide range of electronic products. We could have given paper manuals to our customers but this time we wanted to do something different and effective.
With ProProfs, we were able to create online product manuals, which our customers can access to solve their problems right away. This has greatly reduced the customer support tickets and streamlined our entire support process.
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We could use the tool despite not being well-versed with programming languages. That was the best part. Various other tools that we considered before ProProfs required coding knowledge. Using it is very easy, and that’s precisely why our support team created an FAQ section for our website in just a few days. Besides that, there are multiple features that were of huge help to us. Its online editor, reporting and security system, collaboration options, and many more, enabled us to create a comprehensive FAQ section for our website.
There were some minor technical issues in the beginning which we handled our own
We mainly wanted to build an FAQ section on our website. We didn’t want it to be like any regular FAQs, but something that was more structured and provided detailed information to our customers. With ProProfs Knowledge Base, building FAQs was a no-brainer. We already had a lot of information. We imported it right into the document, converted it into the question-answer format, and our FAQ section was ready in a few days.
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ProProfs Knowledge Base is perfect for creating training documentation. It has stellar features that allowed us to write, edit, and customize the document with ease. The tool helped us create a searchable training document that our employees use to enhance their knowledge, and train themselves to get better at what they do.
We strongly feel the tool’s trial period should be revised to 30 days. That way, users will get more time to explore the tool.
We wanted to build a training platform that our employees working across cities can use to train themselves on a variety of subjects. Organizing offline training sessions is time-consuming, and moreover, it’s not possible in the current situation. ProProfs helped us in this endeavor to a great extent. We now have company-wide documentation that our workforce uses every day to access information, collaborate with peers, and even to share their knowledge and experiences.
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It’s an awesome tool. I could easily create an enterprise wiki, with ProProfs Knowledge Base. Writing content, uploading files, videos, images and even branding the knowledge base is very simple with the various features it provides.
Its free trial period of 15 days. To get a detailed picture of the product, the trial period should at least be of 20 to 25 days
The software helped me create a corporate wiki for my business, which I was desperately in need of, as I wanted a common platform that comprises of all company-related information and can be accessible by everyone. My employees can access the wiki even on their mobile phones and stay updated on the latest happenings.
I am not very satisfied with its cost. It should be lesser.............................................
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I was literally struggling with creating a technical documentation for my customers, as I wanted to keep it online so that they can solve queries on their own. ProProfs Knowledge Base software has been a real help. It helped me create a technical documentation that can be accessed by my customers anytime and because of this customer complaints have dropped to a great extent.
As of now, I am satisfied with the results I have received so far as customer tickets have reduced considerably.
ProProfs knowledge base helped me create an internal wiki, which is of immense help for my employees. It has got some amazing features like for example, I could design the wiki using various themes and designs. Plus, another interesting feature is that the software integrates well with other tools like Zendesk, Google Analytics etc., which are again highly helpful as they provide added advantage.
Not very happy with the cost of the product and the trial period of just 15 days is quite less.
