ProProfs Knowledge Base

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What is ProProfs Knowledge Base?

"ProProfs Knowledgebase Software is the perfect online documentation software for managing the knowledge of employees or offering self-service help to customers."

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, a business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result, customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes, and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.


ProProfs Knowledge Base scored 90/100 in the Knowledge Management category. This is based on user satisfaction (87/100), press buzz (55/100), and other relevant information on ProProfs Knowledge Base gathered from around the web.

The score for this software has declined over the past month. What is this?


ProProfs Knowledge Base Awards

ProProfs Knowledge Base Training and Onboarding Software Award 2020 ProProfs Knowledge Base Quality Choice Badge 2020 ProProfs Knowledge Base Trusted Vendor Badge 2020
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ProProfs Knowledge Base Product Overview


Languages: Arabic, Danish, English, French, Indonesian, German, Portuguese, Finnish, Italian, Japanese, Korean, Polish, Czech, Russian
Exclusive Crozdesk Discount: Click to view exclusive Crozdesk discount...

ProProfs Knowledge Base Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Gamification
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Video Courses
  • Database
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Employee Engagement
  • SAP Integration
  • Resource Management
  • Cloud Deployment
  • Migration to Cloud
  • Net Promoter Score
  • Software Integration
  • Multi-Source Feedback
  • Health Management
  • Process Reporting
  • Workflow Management
Compare Pricing

ProProfs Knowledge Base Pricing Plans

FREE

Free
  • 20 pages
  • 1 Authors
  • Professional Templates
  • 1 Knowledgebases, Manuals & Docs
  • Public Views

ESSENTIALS

$6.00
20 Pages/month
  • Up to 500 Pages
  • Unlimited Public Views
  • 1 Knowledgebases, Manuals & Docs
  • Revision History & Version Control
  • Professional Templates
  • 1 Authors
  • Reports & Analytics
  • Help Widget
  • Basic Integrations
  • Premium Customer Support
  • ProProfs Training Maker (Free Edition)
  • ProProfs Live Chat (Free Edition)
  • ProProfs Help Desk (Free Edition)

PREMIUM

$12.00
20 Pages/month
  • Unlimited pages
  • Unlimited Public Views
  • Unlimited Knowledgebases, Manuals & Docs
  • Revision History & Version Control
  • Professional Templates
  • Unlimited Authors
  • Unlimited Private Sites
  • Unlimited Staff Users
  • Reports & Analytics
  • Basic Integrations
  • ProProfs Training Maker (Free Edition)
  • ProProfs Live Chat (Free Edition)
  • ProProfs Help Desk (Free Edition)
  • Roles & Collaboration
  • Unlimited Groups & Teams
  • Merge Tags & Content Snippets
  • Advanced Reports & Analytics
  • Multi-Lingual Support
  • Tooltips, Lightboxes & Pop-ups
  • Conditional Content
  • Import Sites
  • Single Sourcing
  • Advanced Help Widget
  • Single-Sign-On, SAML
  • White Label
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Advanced Integrations
  • Premium Customer Support

Plans starting from: $12.00/month Credit card required: No

ProProfs Knowledge Base FAQs

What are some applications ProProfs Knowledge Base is commonly used in tandem with?

It works well with various ticketing tools, and sibling services - ProProfs Help Desk and ProProfs Chat.

Does ProProfs Knowledge Base offer multi-user capability (e.g. teams)?

Yes, you can add users and create groups, assign them roles and permissions, using ProProfs Knowledge Base.

Does ProProfs Knowledge Base offer an API?

Yes, the tool provides API integration.

What is ProProfs Knowledge Base generally used for?

It’s majorly used for reducing customer support tickets, managing business knowledge, increasing collaboration among employees, and creating a knowledge-sharing culture in an organization.

What platforms does ProProfs Knowledge Base support?

It works well on multiple devices such as mobile phones, tablets, as well as laptops, and browsers like Firefox, Safari, Internet Explorer, and Chrome.

Does ProProfs Knowledge Base integrate with any other apps?

The tool integrates seamlessly with various third-party tools like Zendesk, Freshdesk, Google Analytics, Salesforce Desk, Wufoo, Jira, Disqus, and many more live chat tools.

Who are the main user groups of ProProfs Knowledge Base?

Small companies, as well as large enterprises, can use this service.

Does ProProfs Knowledge Base offer guides, tutorials and or customer support?

It provides a comprehensive help center with how-to guides and tutorials for customer support.

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ProProfs Knowledge Base User Reviews

Average User Rating:
4.37/5 based on 24 user ratings.
Your Rating:

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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated ProProfs Knowledge Base over time. It shows how existing users see ProProfs Knowledge Base with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.1/10
Arrow Left Recent Older Arrow Left
Usefulness
9.0/10
Ease of use
9.5/10
Value for money
9.0/10
Customer service
9.0/10
User profile picture

"Wonderful experience"


What do you like about ProProfs Knowledge Base?

It’s an awesome tool. I could easily create an enterprise wiki, with ProProfs Knowledge Base. Writing content, uploading files, videos, images and even branding the knowledge base is very simple with the various features it provides.

What do you dislike about ProProfs Knowledge Base?

Its free trial period of 15 days. To get a detailed picture of the product, the trial period should at least be of 20 to 25 days

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Perfect software for creating a corporate wiki"

// Java Software Engineer at J.B. Hunt Transport, Inc.

What do you like about ProProfs Knowledge Base?

The software helped me create a corporate wiki for my business, which I was desperately in need of, as I wanted a common platform that comprises of all company-related information and can be accessible by everyone. My employees can access the wiki even on their mobile phones and stay updated on the latest happenings.

What do you dislike about ProProfs Knowledge Base?

I am not very satisfied with its cost. It should be lesser.............................................

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Perfect for online documentation"

// Student Assistant at MB

What do you like about ProProfs Knowledge Base?

I was literally struggling with creating a technical documentation for my customers, as I wanted to keep it online so that they can solve queries on their own. ProProfs Knowledge Base software has been a real help. It helped me create a technical documentation that can be accessed by my customers anytime and because of this customer complaints have dropped to a great extent.

What do you dislike about ProProfs Knowledge Base?

As of now, I am satisfied with the results I have received so far as customer tickets have reduced considerably.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Wonderful experience"

// Specialist Sales at ADT

What do you like about ProProfs Knowledge Base?

ProProfs knowledge base helped me create an internal wiki, which is of immense help for my employees. It has got some amazing features like for example, I could design the wiki using various themes and designs. Plus, another interesting feature is that the software integrates well with other tools like Zendesk, Google Analytics etc., which are again highly helpful as they provide added advantage.

What do you dislike about ProProfs Knowledge Base?

Not very happy with the cost of the product and the trial period of just 15 days is quite less.

4/5
Usefulness
5/5
Ease of use
3/5
Value for money
4/5
Customer service
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