Stonly

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What is Stonly?

Stonly is the modern knowledge platform for customer service.

Stonly is the modern knowledge platform for customer service.

We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers.

Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way.

Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones.

Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business.

Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

Learn how Stonly empowers thousands of companies to support millions of customers.



Stonly Awards


Stonly currently scores 94/100 (Top 3 in Knowledge Management) in the Knowledge Management category. This is based on user satisfaction (96/100), press buzz (48/100), and other relevant information on Stonly gathered from around the web.

The score for this software has improved over the past month. What is this?
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Knowledge Management Market Radar

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Stonly Product Overview


Languages Supported: English

Knowledge Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Knowledge Management software for business. Published in July 2024.

This software type helps organizations create internal knowledge bases for company use as well as guides for customer interactions. It helps them better organize, manage and store information that is key to their business. Teams can create online documentat...

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Stonly Features

  • 360 Degree Feedback
  • Analytics
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Gamification
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Time Management
  • Click-to-Dial
  • Employee Engagement
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
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