Rocket.Chat

You May Also Like


What is Rocket.Chat?

"The Leading Open Source Communication Hub"

Simplify your communication with the all-in-one platform made for customer support and team collaboration. Lead with the open-source power: data security and flexibility at your hands.

Rocket.Chat is a reliable communication platform for high-private team chatting and collaboration. Highly scalable, the solution increases business efficiency by bringing messages, video calls, file sharing and all team communication into one place. A huge advantage of Rocket.Chat is our Omnichannel feature, that allows you to let your customers choose how to contact you (Whatsapp, social media, website).

+10M users trust Rocket.Chat to obtain:

  • The best cost-benefit enterprise communication platform
  • A remote-first platform for team collaboration
  • Data-privacy ensured (GDPR, HIPAA, CCPA, you name it)
  • Seamless adaptation for all kinds of companies & unlimited Integrations

Rocket.Chat scored 91/100 in the Instant Messaging & Chat category. This is based on user satisfaction (94/100), press buzz (56/100), recent user trends (falling), and other relevant information on Rocket.Chat gathered from around the web.

The score for this software has improved over the past month. What is this?


Rocket.Chat Awards

Rocket.Chat Quality Choice Badge 2020 Rocket.Chat Trusted Vendor Badge 2020 Rocket.Chat Happiest Users Badge 2020
  • Rocket.Chat
  • Rocket.Chat
  • Rocket.Chat
  • Rocket.Chat

Instant Messaging & Chat Market Radar

Artboard 1 copy 4

Rocket.Chat Product Overview

  • Team collaboration and instant messaging

  • Integrate Live Chats to your website and talk to your customers

  • No ads, no trackers. You own your data, chose where to host it and where to store usage.

  • DevOps

  • Numerous integrations


Languages: Portuguese, English, Spanish, Arabic, Catalan, German, Dutch, Japanese, Chinese, Irish, Russian, Hindi, Afrikaans, Italian

Instant Messaging & Chat Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Instant Messaging & Chat software for business. Published in November 2020.

This software offers tools for teams to chat in real time, in private or open channels, and communicate more effectively. Instant messaging apps are designed for teams to work together, by allowing them to switch between different chat rooms. These tools al...

FREE DOWNLOAD

Rocket.Chat Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Vacation Calendar
  • Video
  • Call Recording
Compare Pricing

Rocket.Chat Pricing Plans

Enterprise

$6.00
1 user(s) / month
  • Unlimited Users
  • Custom Domain
  • High Scalability Cluster
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Unlimited Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • Read Receipt
  • Message Auditing Panel
  • Engagement Dashboard
  • [Omnichannel] Manual & Auto Chat Routing
  • Smart Chat Routing
  • Queue Management
  • Transfers
  • Priority Assignment
  • Chat Tagging
  • Canned Responses
  • Concurrent Chat Limit
  • Queue Waiting Time
  • Advanced Queue Monitoring
  • Office Hours Control
  • Integrations & API
  • Analytics API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • Unlimited Push Notifications
  • Social Network Login
  • Omnichannel Integrations
  • Realtime Translation
  • Analytics Reporting
  • Multifactor Authentication
  • Customizable User Permission
  • LDAP / Active Directory
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • 24/7 Phone
  • Support Entitlement
  • Post-incident Reports
  • Onboarding Call
  • Migration Assistance - Available for Purchase
  • On-Call Upgrade Assistance - Available for Purchase
  • Atlassian Integration Apps Bundle

Pro

$3.00
1 user(s) / month
  • Unlimited Users
  • Custom Domain
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Unlimited Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • [Omnichannel] Manual & Auto Chat Routing
  • Queue Management
  • Transfers
  • Chat Tagging
  • Office Hours Control
  • Integrations & API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • 10000 monthly Push Notifications
  • Social Network Login
  • Omnichannel Integrations
  • Analytics Reporting
  • Multifactor Authentication
  • Customizable User Permission
  • LDAP / Active Directory
  • Documentation & Tutorials
  • Tutorial Videos
  • Unlimited Push Notifications
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • 24/7 Phone
  • Support Entitlement
  • Atlassian Integration Apps Bundle

Community

Free
  • Users - Recommended 1k
  • Custom Domain
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Unlimited Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • [Omnichannel] Manual & Auto Chat Routing
  • Queue Management
  • Transfers
  • Chat Tagging
  • Office Hours Control
  • Integrations & API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • 1000 monthly - Push Notifications
  • Multifactor Authentication
  • Customizable User Permission
  • LDAP / Active Directory
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • 24/7 Phone
  • Support Entitlement
  • Atlassian Integration Apps Bundle

Cloud Gold

$6.00
1 user(s) / month
  • Unlimited Users
  • Custom Domain
  • Custom Domain
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Storage - 20TB
  • 1000 Integrations
  • Conferencing Server
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • Read Receipt
  • Message Auditing Panel
  • Engagement Dashboard
  • [Omnichannel] Manual & Auto Chat Routing
  • Smart Chat Routing
  • Queue Management
  • Transfers
  • Priority Assignment
  • Chat Tagging
  • Canned Responses
  • Concurrent Chat Limit
  • Queue Waiting Time
  • Advanced Queue Monitoring
  • Office Hours Control
  • Integrations & API
  • Analytics API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • Unlimited Push Notifications
  • Social Network Login
  • Omnichannel Integrations
  • Realtime Translation
  • Analytics Reporting
  • Multifactor Authentication
  • Customizable User Permission
  • LDAP / Active Directory
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • 24/7 Phone
  • Support Entitlement
  • Post-incident Reports
  • Onboarding Call
  • Migration Assistance - Available for Purchase
  • On-Call Upgrade Assistance - Available for Purchase
  • Atlassian Integration Apps Bundle
  • SLA - Monthly Uptime 99,9%

Cloud Silver

$4.00
1 user(s) / month
  • Unlimited Users
  • Custom Domain
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Storage - 5TB
  • 100 Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • [Omnichannel] Manual & Auto Chat Routing
  • Queue Management
  • Transfers
  • Chat Tagging
  • Office Hours Control
  • Integrations & API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • Unlimited Push Notifications
  • Social Network Login
  • Omnichannel Integrations
  • Analytics Reporting
  • Multifactor Authentication
  • Customizable User Permission
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • SLA - Monthly Uptime 99,9%
  • Online Ticket Creation
  • 24/7 Email
  • Support Entitlement
  • Post-incident Reports
  • Atlassian Integration Apps Bundle
  • LDAP / Active Directory

Cloud Bronze

$2.00
1 user(s) / month
  • Unlimited Users
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Storage - 1TB
  • 5 Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • [Omnichannel] Manual & Auto Chat Routing
  • Queue Management
  • Transfers
  • Chat Tagging
  • Office Hours Control
  • Integrations & API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • Unlimited Push Notifications
  • Analytics Reporting
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • Support Entitlement
  • Post-incident Reports
  • Atlassian Integration Apps Bundle

Plans starting from: $2.00/month Credit card required: No

Rocket.Chat FAQs

What is Rocket.Chat generally used for?

All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.

Rocket.Chat Alternatives

Slack
  25715 ratings 91/100
Instant Messaging & Chat
Freshchat
  855 ratings 93/100
Instant Messaging & Chat
Glip
  137 ratings 87/100
Instant Messaging & Chat
JANDI
  1 ratings 82/100
Instant Messaging & Chat
LivePerson
  204 ratings 86/100
Instant Messaging & Chat
Page last modified:

Rocket.Chat User Reviews

Average User Rating:
4.69/5 based on 18 user ratings.
Your Rating:

Sentiment Scale
GreatLousy

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Rocket.Chat over time. It shows how existing users see Rocket.Chat with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.7/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
10.0/10
Value for money
10.0/10
Customer service
8.7/10
User profile picture

"The best tool, the safest one and the most flexible"


What do you like about Rocket.Chat?

The fact that we can manage and modify to suit our needs, is one of the most important features.
The second is the fact that we can self-hosted in any platform

What do you dislike about Rocket.Chat?

The Cloud management system doesn't work as it should, and we may say that parts of their UI/UX don't work as it should.

Concrete example the input fields the cursor doesn't blink which makes it impossible for the user to recognize where he/she is.

What have you been using it for and what problems did Rocket.Chat solve?

Internal communication and customer care

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Aug 07, 2020

Reply from Marketing at Rocket.Chat:

Hello Ruvenss, we're glad you're having an overall positive experience with our platform. You can always report any sort of problem to our support team on [email protected] - they'll be more than happy to assist you.

User profile picture

"Excellent self-hosted collaboration platform"


What do you like about Rocket.Chat?

With this platform there is not much you can't do. Chat, Live chat, send files, E2E encryption, and more to name the few.

Setup and maintenance are great as well as the support and development process. The team is listening to user feedback and making the best of it for everyone.

Can't recommend this platform enough if you are a small or large team. With RC you will get a great solution that's getting better each day and it's accessible on all desktop and mobile platforms.

What do you dislike about Rocket.Chat?

If I had to choose one thing that would be the mobile application. It maybe looks a bit spartan at the moment but still does the job. Just think that there is room for improvement.

What have you been using it for and what problems did Rocket.Chat solve?

Collaboration, remote sessions, and webhook integration with some other systems to give my users up to date information.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Aug 07, 2020

Reply from Marketing at Rocket.Chat:

Hello Luka, we're glad you're having such a positive experience with Rocket.Chat. We're always open to our users' feedback :) Keep Rock(et)ing!

User profile picture

"Open Source makes me love RocketChat"


What do you like about Rocket.Chat?

It is just great to stay in control of the data for the most important communication in a company

What do you dislike about Rocket.Chat?

Missing integrations, missing features and some beta features that are not important to me.

What have you been using it for and what problems did Rocket.Chat solve?

RocketChat replaces all internal communication via email and makes it transparent

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
3/5
Customer service
Aug 07, 2020

Reply from Marketing at Rocket.Chat:

Dear Rocketeer, thank you for the feedback on your experience with our platform. We sincerely appreciate it! Could you tell us the integrations you're missing? That way we can report it to our product team. You can keep up with our new updates through our blog: rocket.chat/blog/ :)

Back to top