Compare Rocket.Chat vs Freshchat

Rocket.Chat 162 Instant Messaging & Chat	Freshchat 234 Instant Messaging & Chat
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Crozscore 85% what is this? User Happiness: 79% Press Buzz: 59% User Trend: no significant changes	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 62% User Trend: interest rising
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About Rocket.Chat Simplify your communication with the all-in-one platform made for customer support and team collaboration. Lead with the open-source power: data security and flexibility at your hands. Rocket.Chat is a reliable communication platform for high-private team chatting and collaboration. Highly scalable, the solution increases business efficiency by bringing messages, video calls, file sharing and all team communication into one place. A huge advantage of Rocket.Chat is our Omnichannel feature, that allows you to let your customers choose how to contact you (Whatsapp, social media, website). +10M users trust Rocket.Chat to obtain: The best cost-benefit enterprise communication platform A remote-first platform for team collaboration Data-privacy ensured (GDPR, HIPAA, CCPA, you name it) Seamless adaptation for all kinds of companies & unlimited Integrations	About Freshchat Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances
Features API Batch Permissions & Access Chat Contact Management Contact Sharing Document Comparison Email Integration External Integrations File Sharing File Transfer Google Apps Integration History/Version Control Marketing Automation Multi-User Notifications Project Management	Features API Batch Permissions & Access Chat Contact Management Contact Sharing Document Comparison Email Integration External Integrations File Sharing File Transfer Google Apps Integration History/Version Control Marketing Automation Multi-User Notifications Project Management
Summary Team collaboration and instant messaging Integrate Live Chats to your website and talk to your customers No ads, no trackers. You own your data, chose where to host it and where to store usage. DevOps Numerous integrations	Summary Free live chat software Real time engagement software for websites Live chat software from Freshdesk Proactive chat for websites Live chat for small teams Live chat for startups Live chat tool for increased sales Live chat software for customer support Live chat software for more leads from website Live chat software for engagement and sales
Pricing Enterprise $6.00 1 user(s) / month Included in plan: Unlimited Users Custom Domain High Scalability Cluster Unlimited Messages History Public Channels Private Channels Broadcast Channel Conferencing Server Unlimited Integrations Multilanguage Interface Desktop Apps Mobile Apps End To End Encryption White Label (Branding) Read Receipt Message Auditing Panel Engagement Dashboard [Omnichannel] Manual & Auto Chat Routing Smart Chat Routing Queue Management Transfers Priority Assignment Chat Tagging Canned Responses Concurrent Chat Limit Queue Waiting Time Advanced Queue Monitoring Office Hours Control Integrations & API Analytics API Realtime Monitoring Facebook & WhatsApp Integration SMS & CRM Integration Unlimited Push Notifications Social Network Login Omnichannel Integrations Realtime Translation Analytics Reporting Multifactor Authentication Customizable User Permission LDAP / Active Directory Documentation & Tutorials Tutorial Videos Forums Features or Bugs Online Ticket Creation 24/7 Email 24/7 Phone Support Entitlement Post-incident Reports Onboarding Call Migration Assistance - Available for Purchase On-Call Upgrade Assistance - Available for Purchase Atlassian Integration Apps Bundle Pro $3.00 1 user(s) / month Included in plan: Unlimited Users Custom Domain Unlimited Messages History Public Channels Private Channels Broadcast Channel Conferencing Server Unlimited Integrations Multilanguage Interface Desktop Apps Mobile Apps End To End Encryption White Label (Branding) [Omnichannel] Manual & Auto Chat Routing Queue Management Transfers Chat Tagging Office Hours Control Integrations & API Realtime Monitoring Facebook & WhatsApp Integration SMS & CRM Integration 10000 monthly Push Notifications Social Network Login Omnichannel Integrations Analytics Reporting Multifactor Authentication Customizable User Permission LDAP / Active Directory Documentation & Tutorials Tutorial Videos Unlimited Push Notifications Forums Features or Bugs Online Ticket Creation 24/7 Email 24/7 Phone Support Entitlement Atlassian Integration Apps Bundle Community Free Included in plan: Users - Recommended 1k Custom Domain Unlimited Messages History Public Channels Private Channels Broadcast Channel Conferencing Server Unlimited Integrations Multilanguage Interface Desktop Apps Mobile Apps End To End Encryption White Label (Branding) [Omnichannel] Manual & Auto Chat Routing Queue Management Transfers Chat Tagging Office Hours Control Integrations & API Realtime Monitoring Facebook & WhatsApp Integration SMS & CRM Integration 1000 monthly - Push Notifications Multifactor Authentication Customizable User Permission LDAP / Active Directory Documentation & Tutorials Tutorial Videos Forums Features or Bugs Online Ticket Creation 24/7 Email 24/7 Phone Support Entitlement Atlassian Integration Apps Bundle Cloud Gold $6.00 1 user(s) / month Included in plan: Unlimited Users Custom Domain Custom Domain Unlimited Messages History Public Channels Private Channels Broadcast Channel Storage - 20TB 1000 Integrations Conferencing Server Multilanguage Interface Desktop Apps Mobile Apps End To End Encryption White Label (Branding) Read Receipt Message Auditing Panel Engagement Dashboard [Omnichannel] Manual & Auto Chat Routing Smart Chat Routing Queue Management Transfers Priority Assignment Chat Tagging Canned Responses Concurrent Chat Limit Queue Waiting Time Advanced Queue Monitoring Office Hours Control Integrations & API Analytics API Realtime Monitoring Facebook & WhatsApp Integration SMS & CRM Integration Unlimited Push Notifications Social Network Login Omnichannel Integrations Realtime Translation Analytics Reporting Multifactor Authentication Customizable User Permission LDAP / Active Directory Documentation & Tutorials Tutorial Videos Forums Features or Bugs Online Ticket Creation 24/7 Email 24/7 Phone Support Entitlement Post-incident Reports Onboarding Call Migration Assistance - Available for Purchase On-Call Upgrade Assistance - Available for Purchase Atlassian Integration Apps Bundle SLA - Monthly Uptime 99,9% Cloud Silver $4.00 1 user(s) / month Included in plan: Unlimited Users Custom Domain Unlimited Messages History Public Channels Private Channels Broadcast Channel Conferencing Server Storage - 5TB 100 Integrations Multilanguage Interface Desktop Apps Mobile Apps End To End Encryption White Label (Branding) [Omnichannel] Manual & Auto Chat Routing Queue Management Transfers Chat Tagging Office Hours Control Integrations & API Realtime Monitoring Facebook & WhatsApp Integration SMS & CRM Integration Unlimited Push Notifications Social Network Login Omnichannel Integrations Analytics Reporting Multifactor Authentication Customizable User Permission Documentation & Tutorials Tutorial Videos Forums Features or Bugs SLA - Monthly Uptime 99,9% Online Ticket Creation 24/7 Email Support Entitlement Post-incident Reports Atlassian Integration Apps Bundle LDAP / Active Directory Cloud Bronze $2.00 1 user(s) / month Included in plan: Unlimited Users Unlimited Messages History Public Channels Private Channels Broadcast Channel Conferencing Server Storage - 1TB 5 Integrations Multilanguage Interface Desktop Apps Mobile Apps End To End Encryption [Omnichannel] Manual & Auto Chat Routing Queue Management Transfers Chat Tagging Office Hours Control Integrations & API Realtime Monitoring Facebook & WhatsApp Integration SMS & CRM Integration Unlimited Push Notifications Analytics Reporting Documentation & Tutorials Tutorial Videos Forums Features or Bugs Online Ticket Creation 24/7 Email Support Entitlement Post-incident Reports Atlassian Integration Apps Bundle	Pricing Growth $15.00 1 user(s) / month Included in plan: Up to 2000 bot sessions/month FREE Assignment Rules Priority Inbox Canned Responses Private Notes User Events & Timeline 100K MUV/agent Pro $39.00 1 user(s) / month Included in plan: Up to 3000 bot sessions/month FREE WhatsApp Business Apple Business Chat Business Hours (by Groups) Advanced Automations CSAT Survey and Report Enterprise $69.00 1 user(s) / month Included in plan: Up to 5000 bot sessions/month FREE Allowed IPs Allowed Domains User Authentication(JWT)
FAQs What is this service generally used for? All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.	FAQs What are some applications this service is commonly used in tandem with? CRM, 3rd Party Plugins What is this service generally used for? Live Chat with the Website Visitors Does this service offer an API? No What platforms does this service support? All Mobile and WebApp Platforms Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Yes Who are the main user groups of this service? SMBs, SMEs, Startups, E-Commerce Websites.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 21.9k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1
Other Who uses Rocket.Chat Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: Portuguese, English, Spanish, Arabic, Catalan, German, Dutch, Japanese, Chinese, Irish, Russian, Hindi, Afrikaans, Italian Regional Restrictions: No restrictions.	Other Who uses Freshchat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean, Arabic, Bengali, Bulgarian, Gujarati, Hebrew, Hindi, Hungarian, Japanese, Central Khmer, Indonesian, Greek, Icelandic, Latvian, Lithuanian, Malayalam, Marathi, Malay, Chinese, Norwegian, Panjabi, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Dutch, Tamil, Thai, Telugu, Turkish, Welsh, Ukrainian, Urdu, Vietnamese, Swedish Regional Restrictions: No restrictions.