Rocket.Chat is the world's largest open-source, communications platform that empowers security-conscious organizations to communicate without compromising data privacy.
Communicate with colleagues, customers, partners, vendors, suppliers, and other companies, regardless of the platform they use. Integrate with your favorite apps and automate repetitive tasks and complex workflows. Securely share files, documents, photos, and videos to centralize vital information and boost productivity.
Supercharge your customer service by integrating your CRM, chatbots, and apps for an accelerated and efficient customer experience.
12M+ users in over 150 countries trust our privacy-centric approach that focuses on security governance, risk management, and compliance. Highly-regulated organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat for completely private and secure communications.
About LivePerson
Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Summary
Team collaboration and instant messaging
Integrate Live Chats to your website and talk to your customers
No ads, no trackers. You own your data, chose where to host it and where to store usage.
DevOps
Numerous integrations
Summary
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
Pricing
Starter
Free
Included in plan:
25 users max
Up 100 monthly active contacts (Omnichannel)
Self-managed
Unlimited 1:1 and group messaging
File history
Secure push notifications
Create teams, channels and threaded discussions
Delivered/read receipt
Native desktop apps (Windows, Mac, Linux)
Native mobile apps (iOS and Android)
Localized in 64 languages
Video conferencing integrations
Matrix federation
Slack and MS Teams bridges
Dark mode
Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
Routing algorithm
Analytics and real-time monitoring
Templated messages
Route returning customers
Contact manager routing
Multiple business hours
Chat abandonment handler
On hold queue
Queue waiting time display
Mobile app for agents
Inquiry forwarding
Multiple queues
Conversation priority indicators
Transcript exports
Reports dashboard
Apps integration
Admin Console
Advanced user management
Engagement dashboard
Two-factor authentication
End-to-end encryption
Data loss prevention
Granular data retention policies
Pro
$4.00
1 user(s) / month
Included in plan:
Up to 500 users
Up to 15,000 monthly active contacts as add-on (Omnichannel)
Self managed or cloud hosting (as add-on)
Unlimited 1:1 and group messaging
Secure push notifications
File history
Create teams, channels and threaded discussions
Delivered/read receipt
Native desktop apps (Windows, Mac, Linux)
Native mobile apps (iOS and Android)
Localized in 64 languages
Video conferencing integrations
Matrix federation
Slack and MS Teams bridges
Dark mode
Remove Rocket.Chat Watermark
Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
Analytics and real-time monitoring
Routing algorithm
Templated messages
Route returning customers
Contact manager routing
Multiple business hours
Chat abandonment handler
On hold queue
Queue waiting time display
Inquiry forwarding
Mobile app for agents
Multiple queues
Conversation priority indicators
Transcript exports
Reports dashboard
Apps integration
Admin Console
Advanced user management
Engagement dashboard
Two-factor authentication
End-to-end encryption
Data loss prevention
Granular data retention policies
Webform and email support
Enterprise
Custom
Included in plan:
Custom users
Custom monthly active contacts (Omnichannel)
Self managed or cloud hosting (as add-on)
Premium hosting tiers
Unlimited 1:1 and group messaging
Secure push notifications
File history
Create teams, channels and threaded discussions
Delivered/read receipt
Native desktop apps (Windows, Mac, Linux)
Native mobile apps (iOS and Android)
Video conferencing integrations
Matrix federation
Slack and MS Teams bridges
Dark mode
Remove Rocket.Chat Watermark
Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
Routing algorithm
Analytics and real-time monitoring
Templated messages
Route returning customers
Contact manager routing
Multiple business hours
Chat abandonment handler
On hold queue
Queue waiting time display
Mobile app for agents
Inquiry forwarding
Multiple queues
Conversation priority indicators
Transcript exports
Reports dashboard
Chat Engine (Embedded chat experiences with Iframe, Websockets APIs and Javascript Library)
Apps integration
Admin Console
Advanced user management
Custom roles and permissions
Engagement dashboard
End-to-end encryption
Two-factor authentication
Data loss prevention
Audit panel
Device management
Granular data retention policies
Webform and email support
FAQs
What is this service generally used for?
All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.
FAQs
Who are the main user groups of this service?
LivePerson provides chat and messaging service to businesses of all sizes.
Does this service offer guides, tutorials and or customer support?
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Does this service offer an API?
Yes we are an open platform and provide an API.
What is this service generally used for?
It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
What platforms does this service support?
Web-based service. Mobile version is available for Android and iOS.
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