Simplify your communication with the all-in-one platform made for customer support and team collaboration. Lead with the open-source power: data security and flexibility at your hands.
Rocket.Chat is a reliable communication platform for high-private team chatting and collaboration. Highly scalable, the solution increases business efficiency by bringing messages, video calls, file sharing and all team communication into one place. A huge advantage of Rocket.Chat is our Omnichannel feature, that allows you to let your customers choose how to contact you (Whatsapp, social media, website).
+10M users trust Rocket.Chat to obtain:
The best cost-benefit enterprise communication platform
A remote-first platform for team collaboration
Data-privacy ensured (GDPR, HIPAA, CCPA, you name it)
Seamless adaptation for all kinds of companies & unlimited Integrations
About LivePerson
Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Summary
Team collaboration and instant messaging
Integrate Live Chats to your website and talk to your customers
No ads, no trackers. You own your data, chose where to host it and where to store usage.
DevOps
Numerous integrations
Summary
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
Pricing
Enterprise
$6.00
1 user(s) / month
Included in plan:
Unlimited Users
Custom Domain
High Scalability Cluster
Unlimited Messages History
Public Channels
Private Channels
Broadcast Channel
Conferencing Server
Unlimited Integrations
Multilanguage Interface
Desktop Apps
Mobile Apps
End To End Encryption
White Label (Branding)
Read Receipt
Message Auditing Panel
Engagement Dashboard
[Omnichannel] Manual & Auto Chat Routing
Smart Chat Routing
Queue Management
Transfers
Priority Assignment
Chat Tagging
Canned Responses
Concurrent Chat Limit
Queue Waiting Time
Advanced Queue Monitoring
Office Hours Control
Integrations & API
Analytics API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
Unlimited Push Notifications
Social Network Login
Omnichannel Integrations
Realtime Translation
Analytics Reporting
Multifactor Authentication
Customizable User Permission
LDAP / Active Directory
Documentation & Tutorials
Tutorial Videos
Forums
Features or Bugs
Online Ticket Creation
24/7 Email
24/7 Phone
Support Entitlement
Post-incident Reports
Onboarding Call
Migration Assistance - Available for Purchase
On-Call Upgrade Assistance - Available for Purchase
Atlassian Integration Apps Bundle
Pro
$3.00
1 user(s) / month
Included in plan:
Unlimited Users
Custom Domain
Unlimited Messages History
Public Channels
Private Channels
Broadcast Channel
Conferencing Server
Unlimited Integrations
Multilanguage Interface
Desktop Apps
Mobile Apps
End To End Encryption
White Label (Branding)
[Omnichannel] Manual & Auto Chat Routing
Queue Management
Transfers
Chat Tagging
Office Hours Control
Integrations & API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
10000 monthly Push Notifications
Social Network Login
Omnichannel Integrations
Analytics Reporting
Multifactor Authentication
Customizable User Permission
LDAP / Active Directory
Documentation & Tutorials
Tutorial Videos
Unlimited Push Notifications
Forums
Features or Bugs
Online Ticket Creation
24/7 Email
24/7 Phone
Support Entitlement
Atlassian Integration Apps Bundle
Community
Free
Included in plan:
Users - Recommended 1k
Custom Domain
Unlimited Messages History
Public Channels
Private Channels
Broadcast Channel
Conferencing Server
Unlimited Integrations
Multilanguage Interface
Desktop Apps
Mobile Apps
End To End Encryption
White Label (Branding)
[Omnichannel] Manual & Auto Chat Routing
Queue Management
Transfers
Chat Tagging
Office Hours Control
Integrations & API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
1000 monthly - Push Notifications
Multifactor Authentication
Customizable User Permission
LDAP / Active Directory
Documentation & Tutorials
Tutorial Videos
Forums
Features or Bugs
Online Ticket Creation
24/7 Email
24/7 Phone
Support Entitlement
Atlassian Integration Apps Bundle
Cloud Gold
$6.00
1 user(s) / month
Included in plan:
Unlimited Users
Custom Domain
Custom Domain
Unlimited Messages History
Public Channels
Private Channels
Broadcast Channel
Storage - 20TB
1000 Integrations
Conferencing Server
Multilanguage Interface
Desktop Apps
Mobile Apps
End To End Encryption
White Label (Branding)
Read Receipt
Message Auditing Panel
Engagement Dashboard
[Omnichannel] Manual & Auto Chat Routing
Smart Chat Routing
Queue Management
Transfers
Priority Assignment
Chat Tagging
Canned Responses
Concurrent Chat Limit
Queue Waiting Time
Advanced Queue Monitoring
Office Hours Control
Integrations & API
Analytics API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
Unlimited Push Notifications
Social Network Login
Omnichannel Integrations
Realtime Translation
Analytics Reporting
Multifactor Authentication
Customizable User Permission
LDAP / Active Directory
Documentation & Tutorials
Tutorial Videos
Forums
Features or Bugs
Online Ticket Creation
24/7 Email
24/7 Phone
Support Entitlement
Post-incident Reports
Onboarding Call
Migration Assistance - Available for Purchase
On-Call Upgrade Assistance - Available for Purchase
Atlassian Integration Apps Bundle
SLA - Monthly Uptime 99,9%
Cloud Silver
$4.00
1 user(s) / month
Included in plan:
Unlimited Users
Custom Domain
Unlimited Messages History
Public Channels
Private Channels
Broadcast Channel
Conferencing Server
Storage - 5TB
100 Integrations
Multilanguage Interface
Desktop Apps
Mobile Apps
End To End Encryption
White Label (Branding)
[Omnichannel] Manual & Auto Chat Routing
Queue Management
Transfers
Chat Tagging
Office Hours Control
Integrations & API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
Unlimited Push Notifications
Social Network Login
Omnichannel Integrations
Analytics Reporting
Multifactor Authentication
Customizable User Permission
Documentation & Tutorials
Tutorial Videos
Forums
Features or Bugs
SLA - Monthly Uptime 99,9%
Online Ticket Creation
24/7 Email
Support Entitlement
Post-incident Reports
Atlassian Integration Apps Bundle
LDAP / Active Directory
Cloud Bronze
$2.00
1 user(s) / month
Included in plan:
Unlimited Users
Unlimited Messages History
Public Channels
Private Channels
Broadcast Channel
Conferencing Server
Storage - 1TB
5 Integrations
Multilanguage Interface
Desktop Apps
Mobile Apps
End To End Encryption
[Omnichannel] Manual & Auto Chat Routing
Queue Management
Transfers
Chat Tagging
Office Hours Control
Integrations & API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
Unlimited Push Notifications
Analytics Reporting
Documentation & Tutorials
Tutorial Videos
Forums
Features or Bugs
Online Ticket Creation
24/7 Email
Support Entitlement
Post-incident Reports
Atlassian Integration Apps Bundle
FAQs
What is this service generally used for?
All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.
FAQs
Who are the main user groups of this service?
LivePerson provides chat and messaging service to businesses of all sizes.
Does this service offer guides, tutorials and or customer support?
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Does this service offer an API?
Yes we are an open platform and provide an API.
What is this service generally used for?
It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
What platforms does this service support?
Web-based service. Mobile version is available for Android and iOS.
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