TeamSupport

trial/premium Support & Helpdesk
1.31k followers
Algorithmic Ribbon 74

The Support & Helpdesk application TeamSupport scored 74/100. This is based on user satisfaction (89/100), press buzz (46/100), recent user trends (falling) and other relevant information on TeamSupport gathered from around the web.

The score for this service has declined over the past month. What is this?

What is TeamSupport?

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

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TeamSupport Product Overview

  • Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

  • Ticket Management: Includes easy to use features like reminders, and customizable automations.

  • Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

  • Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.

  • Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

TeamSupport Pricing Plans

Credit card required: N/A

Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

TeamSupport Features, Audience & Platforms

  • Social-Media Integration
  • Email Integration
  • Customer Management
  • Analytics
  • Feedback Management
  • Task Scheduling/Tracking
  • Scheduling
  • Notifications
  • Inventory Tracking
  • Dashboard
  • CRM Integration
  • Chat
  • API
Who uses TeamSupport:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on TeamSupport

Company Info
Founded 2008
Based in Dallas
Employees 11-50
3 Month Trend
Alexa Rank:

242061
3 Months Change: 85976
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Languages: English

TeamSupport FAQs

Who are the main user groups of TeamSupport?

Main users of TeamSupport are B2B software and technology companies with support and product teams.

What is TeamSupport generally used for?

It is generally used as a B2B customer support tool.

What platforms does TeamSupport support? (e.g. native mobile apps)

This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

Does TeamSupport integrate with any other apps?

TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.

Does TeamSupport offer an API?

It offers an API.

Does TeamSupport offer guides, tutorials and or customer support?

They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.

TeamSupport Alternatives

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