trial/premium Support & Helpdesk
Algorithmic Ribbon 80

The Support & Helpdesk application SnapEngage scored 80/100. This is based on user satisfaction (82/100), press buzz (53/100), recent user trends (rising) and other relevant information on SnapEngage gathered from around the web.

The score for this service has improved over the past month. What is this?

What is SnapEngage?

This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.

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SnapEngage Product Overview

  • SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Agent Picture: Agent portraits create a more personal engagement experience for visitors.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

SnapEngage Pricing Plans

Credit card required: N/A

Business: $60 USD / month for 4 agents,
Plus: $140 USD / month for 8 agents,
Premier: $420 USD / month for 16 agents,
15 day trial for any pricing plan.

SnapEngage Features, Audience & Platforms

  • Audience Targeting
  • Scheduling
  • Chat
  • Analytics
Who uses SnapEngage:
Desktop Platforms:
Web App
Mobile Platforms:

Stats & Other Information on SnapEngage

Company Info
Founded 2008
Based in Boulder
Employees 11-50
3 Month Trend
Alexa Rank:

3 Months Change: 15440

Languages: English

SnapEngage FAQs

Who are the main user groups of SnapEngage?

It is used by sales and support teams in companies of all sizes.

What is SnapEngage generally used for?

SnapEngage is used as a live chat support to sales teams.

What platforms does SnapEngage support? (e.g. native mobile apps)

It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.

What are some applications SnapEngage is commonly used in tandem with?

It is most commonly used with Zendesk,, and Freshdesk.

Does SnapEngage integrate with any other apps?

SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook;; UserVoice; Zendesk; and more.

Does SnapEngage offer an API?

An API is available.

Does SnapEngage offer multi-user capability? (e.g. teams)

Chats can be transfered from one agent to another via the web interface or their command syntax.

Does SnapEngage offer guides, tutorials and or customer support?

Support offered: Live chat, email and FAQ.

SnapEngage Alternatives

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