SnapEngage is a dedicated enterprise chat platform. You'll capture more leads, reduce response times, and enjoy dedicated customer service that understands your goals.
Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.
We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.
Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.
We help clients measure success through pointed analytics, survey scores, and more.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
SnapEngage currently scores 90/100 in the Support & Helpdesk category. This is based on user satisfaction (91/100), press buzz (52/100), recent user trends (rising), and other relevant information on SnapEngage gathered from around the web.
| The score for this software has improved over the past month. What is this? |
File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.
Simple Offline Form: Visitors can leave a simple message for agents, to address later.
Proactive Invitations: SnapEngage automatically invites visitors to chat.
Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.
SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.
Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.
Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.
HIPAA compliant messaging: Healthcare industry can now chat securely to patients.
Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.
Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in April 2024.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdfEssentials: $16 USD / month, starting with for 3 users,
Professional: $26 USD / month, starting with 3 users,
Enterprise: $40 USD / month, starting with 5 agents users,
7 day trial for any pricing plan.
HIPAA compliance is available on all plans for an additional $10/user/month.
Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.
We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.
We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.
We are a web-based application and works on Windows and Mac.
Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.
Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.
We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.
We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.
Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.
SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.
Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.
It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.
SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.
Yes, our Integrations API is available on all plans.
