Insent

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What is Insent?

"Insent is a human first B2B Conversational Marketing platform that enables marketers to deliver red carpet experience to high-value/ABM prospects. "

Insent is a human first B2B Conversational Marketing platform that enables marketers to deliver red carpet experience to high-value/ABM prospects. Insent identifies the prospects before they sign up on the contact form and depending upon their engagement, alerts the sales team for proactive outreach. Insent bot assists the sales teams in lead acceleration thereby increasing the lead capture by 2 to 3.5X.


Insent scored 84/100 in the Marketing Automation category. This is based on user satisfaction (99/100), recent user trends (falling), and other relevant information on Insent gathered from around the web.

The score for this software has improved over the past month. What is this?

Regional Restrictions: USA

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Marketing Automation Market Radar

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Insent Product Overview

  • Identification of anonymous website visitors

  • Real-time qualification of website visitors

  • Lead scoring and proactive alerts to sales teams

  • Fully functional, extensive chatbot functionality to assists sales teams

  • Integrations into existing MarTech stack including Marketo, Hubspot, Salesforce, Pardot and Slack

  • Account based view, dashboard and analytics


Languages: English
Regional Restrictions: USA

Marketing Automation Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Marketing Automation software for business. Published in April 2020.

Software solutions in this group help users build and scale automated marketing campaigns to engage with customers in a personalized and tailored manner across various different channels. Some common software features include ad targeting, automatically gen...

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Insent Features

  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Password & Access Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • Net Promoter Score
  • Landing Pages

Insent FAQs

What platforms does Insent support?

It is a SaaS web app with mobile support

Does Insent offer guides, tutorials and or customer support?

Yes - full documentation, email and slack based customer support

Does Insent offer multi-user capability (e.g. teams)?

Yes - the system is designed to be collaborative

What is Insent generally used for?

Targeting the higher value accounts, generating qualified conversations with them and eventually converting them

What are some applications Insent is commonly used in tandem with?

Marketo, Hubspot, Salesforce, Slack, Pardot

Does Insent offer an API?

No

Does Insent integrate with any other apps?

Yes - Marketo, Hubspot, Salesforce, Slack, Pardot

Who are the main user groups of Insent?

Marketing, demand generation teams in B2B companies

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Insent User Reviews

Average User Rating:
4.93/5 based on 14 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Insent over time. It shows how existing users see Insent with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.5/10
Arrow Left Recent Older Arrow Left
Usefulness
9.3/10
Ease of use
10.0/10
Value for money
9.3/10
Customer service
9.3/10
User profile picture

"Honest Product Review about Insent from a User"


What do you like about Insent?

Insent along with my Hubspot has really helped me personalize experience for my ABM strategy. Insent has a seamless integration with hubspot which has really helped us to identify and keep tabs on our prospects.

What do you dislike about Insent?

No mobile app for the current version. Noticed few bugs which I have reported a few times.

What have you been using it for and what problems did Insent solve?

Insent is great for chat purposes and in companies where there is a need for fast response. It's great for engaging with visitors and converting them. The integrations really help to make the experience better for our prospects.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Great product at a reasonable price"


What do you like about Insent?

Very easy to use.
Responsive support team.
The domain expertise that they have is good.

What do you dislike about Insent?

Nothing major or deal breaking.
There could be more integrations.
The lead routing to different SDRs is limited.

What have you been using it for and what problems did Insent solve?

We use it to talk to customers on our website and to book demos.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great product for demand gen teams!"


What do you like about Insent?

Insent is really helpful for us. Our Inbound campaign has been very efficient after using Insent.
We know which prospect came from which campaign CTA which is good context for our SDR’s to ask the right questions to our prospects and engage better.

What do you dislike about Insent?

Difficult to find previous visitors who SDR has already connected to over slack.

What have you been using it for and what problems did Insent solve?

Insent has been used specifically to take care of certain high value prospects and qualify out of many visitors coming to our site daily. Insent is helping us keep visitors engaged, give them a really good buyers experience and shorten our sales cycle.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great product to identify website visitors & better server offerings."


What do you like about Insent?

We really like the way the chatbot works and how personalised it can be. The customer success team is super responsive and helps you setup everything.

What do you dislike about Insent?

At the moment they have only 3 integrations but I think they are working towards bringing more

What have you been using it for and what problems did Insent solve?

Better serve our offerings to prospects & identify visitors better.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Insent helped a lot to increase the number of visitors to demo conversions"


What do you like about Insent?

1.Product interface is excellent
2.Better lead generations
3.Straightforward to understand and edit

What do you dislike about Insent?

No dislikes, its getting better as the team keeps working on adding new features which is really commendable

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Improving the buying process for our customers"


What do you like about Insent?

The product blew us away right from the beginning. Insent takes into account our CRM/marketing automation platforms, uses reverse IP resolution, and visitors' website behavior to help identify and qualify leads. The end results is our SDRs get alerted of the best leads.

What do you dislike about Insent?

Not all the integrations we need, but they have a product roadmap that includes all of them in the near future. Not mission critical.

What have you been using it for and what problems did Insent solve?

Connecting our SDRs with the best leads that are engaging with out website and marketing resources.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Mar 23, 2020

Reply from Arjun at Insent Inc:

Thanks a lot for the review, Chris. We know there are some integrations our customers want. You'd see us rolling them out very quickly in the upcoming weeks :)

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