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What is SnapEngage?

"SnapEngage is a Sales & Support Chat service. It is built to empower sales and support teams with priority tiers, transfers, user roles, monitoring, reporting and team chats."

This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.

SnapEngage scored 89/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (48/100), recent user trends (rising), and other relevant information on SnapEngage gathered from around the web.

The score for this software has declined over the past month. What is this?

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SnapEngage Product Overview

  • SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Agent Picture: Agent portraits create a more personal engagement experience for visitors.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

Languages: English
Software Buyer Guide 2019

Support & Helpdesk Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in May 2019.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


SnapEngage Features

  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial

SnapEngage Pricing Plans

Other pricing information:

Business: $60 USD / month for 4 agents,
Plus: $140 USD / month for 8 agents,
Premier: $420 USD / month for 16 agents,
15 day trial for any pricing plan.

Credit card required: N/A

SnapEngage FAQs

Who are the main user groups of SnapEngage?

It is used by sales and support teams in companies of all sizes.

What is SnapEngage generally used for?

SnapEngage is used as a live chat support to sales teams.

What platforms does SnapEngage support?

It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.

What are some applications SnapEngage is commonly used in tandem with?

It is most commonly used with Zendesk,, and Freshdesk.

Does SnapEngage integrate with any other apps?

SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook;; UserVoice; Zendesk; and more.

Does SnapEngage offer an API?

An API is available.

Does SnapEngage offer multi-user capability (e.g. teams)?

Chats can be transfered from one agent to another via the web interface or their command syntax.

Does SnapEngage offer guides, tutorials and or customer support?

Support offered: Live chat, email and FAQ.

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