SnapEngage

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What is SnapEngage?

"SnapEngage is a dedicated enterprise chat platform. You'll capture more leads, reduce response times, and enjoy dedicated customer service that understands your goals."

Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.

We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.

Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

We help clients measure success through pointed analytics, survey scores, and more.


SnapEngage scored 91/100 in the Support & Helpdesk category. This is based on user satisfaction (94/100), press buzz (50/100), recent user trends (rising), and other relevant information on SnapEngage gathered from around the web.

The score for this software has improved over the past month. What is this?


SnapEngage Awards

SnapEngage Customer Chat Software Award 2020 SnapEngage Quality Choice Badge 2020 SnapEngage Trusted Vendor Badge 2020 SnapEngage Happiest Users Badge 2020
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Support & Helpdesk Market Radar

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SnapEngage Product Overview

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.

  • SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.

  • Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.

  • HIPAA compliant messaging: Healthcare industry can now chat securely to patients.

  • Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.

  • Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.


Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in July 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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SnapEngage Features

  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial
  • Net Promoter Score
Compare Pricing

SnapEngage Pricing Plans

Essentials

$16.00
1 user(s) / month
  • 3 user minimum
  • Basic CRM integrations
  • Manage conversations from multiple channels like Facebook Messenger and WeChat
  • Security Requirements including End-to-End Encryption (SSL)
  • HIPAA compliance available
  • Optimize your engagement by matching your brand, proactive chat, post-chat surveys, and more

Other pricing information:

Essentials: $16 USD / month, starting with for 3 users,
Professional: $26 USD / month, starting with 3 users,
Enterprise: $40 USD / month, starting with 5 agents users,
7 day trial for any pricing plan.
HIPAA compliance is available on all plans for an additional $10/user/month.

Plans starting from: $16.00/month Credit card required: N/A

SnapEngage FAQs

Does SnapEngage offer guides, tutorials and or customer support?

Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.

We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.

We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.

What platforms does SnapEngage support?

We are a web-based application and works on Windows and Mac.

Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.

Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.

Who are the main user groups of SnapEngage?

We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.

We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.

Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

Does SnapEngage integrate with any other apps?

SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.

Does SnapEngage offer multi-user capability (e.g. teams)?

Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.

What are some applications SnapEngage is commonly used in tandem with?

It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.

What is SnapEngage generally used for?

SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.

Does SnapEngage offer an API?

Yes, our Integrations API is available on all plans.

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