"SnapEngage is a Sales & Support Chat service. It is built to empower sales and support teams with priority tiers, transfers, user roles, monitoring, reporting and team chats."
This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.
SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.
File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.
Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.
Proactive Invitations: SnapEngage automatically invites visitors to chat.
Agent Picture: Agent portraits create a more personal engagement experience for visitors.
Simple Offline Form: Visitors can leave a simple message for agents, to address later.
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in May 2019.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf
Business: $60 USD / month for 4 agents,
Plus: $140 USD / month for 8 agents,
Premier: $420 USD / month for 16 agents,
15 day trial for any pricing plan.
It is used by sales and support teams in companies of all sizes.
SnapEngage is used as a live chat support to sales teams.
It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.
It is most commonly used with Zendesk, Desk.com, and Freshdesk.
SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.
An API is available.
Chats can be transfered from one agent to another via the web interface or their command syntax.
Support offered: Live chat, email and FAQ.