Service Creatio

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What is Service Creatio?

"Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management."

Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Service Creatio scored 83/100 in the Support & Helpdesk category. This is based on user satisfaction (90/100), press buzz (23/100), recent user trends (rising), and other relevant information on Service Creatio gathered from around the web.

The score for this software has improved over the past month. What is this?


Service Creatio Awards

Service Creatio Support & Helpdesk Software Award 2017
  • Service Creatio
  • Service Creatio
  • Service Creatio

Service Creatio Product Overview


Languages: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German

Support & Helpdesk Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in December 2019.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Service Creatio Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Net Promoter Score
Compare Pricing

Service Creatio Pricing Plans

service enterprise

$50.00
1 user(s) / month
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Plans starting from: $35.00/month Credit card required: No

Service Creatio FAQs

What is Service Creatio generally used for?

Leverage built-in processes

Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications

Personalize communications with your clients using service Creatio.

Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

Engaging interface that users love

Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Does Service Creatio offer multi-user capability (e.g. teams)?

Software offers multi-user capability.

What are some applications Service Creatio is commonly used in tandem with?

Twitter,
Facebook,
Google Contacts and Calendars,
LDAP,
IMAP,
MS Exchange,
Google Maps,
OpenStreetMap,
MailChimp / Mandrill

Does Service Creatio offer guides, tutorials and or customer support?

Support:

Phone support
Knowledge base
Customer success management
Academy
Community
ITIL/ITSM

Does Service Creatio offer an API?

Creatio (formerly bpm'online) provides open configuration and extensive API to allow any customizations and integrations required for your business.

Who are the main user groups of Service Creatio?

Enterprises
Mid-size companies
Startups
Small companies

What platforms does Service Creatio support?

Platforms: Android, iOS, Mac, Windows, Web-based.

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