Service Creatio

What is Service Creatio?

Service Creatio is an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom.

Service Creatio enables companies to accelerate service delivery and streamline customer engagement. Powered by no-code and AI, Service Creatio helps service agents minimize manual tasks and dramatically improve case processing times.
With Service Creatio, service agents can build a holistic customer view for smarter service delivery, unify all communication means in a single environment, align traditional and digital helpdesk operations, and build enterprise-grade automated service workflows based on ITIL.
Powered by Studio Creatio and equipped with no-code, AI\ML and other automation capabilities, Service Creatio enables users to create highly customized process-centric UI, use AI to simplify case classification and routing, automate customer communication via chatbots, and implement case-specific service management workflows based on unified service delivery standards as well as individual SLAs.

Key features of Service Creatio:
* 360 customer view
* Agent desktop
* Omnichannel communications
* Self-service portal
* Case management
* Knowledge management
* Problem management
* Change management
* SLA management

*About Creatio *

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), industry workflows for 20 verticals and marketplace add-ons.

Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports.

Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.

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Service Creatio Awards

Service Creatio currently scores 86/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (48/100), and other relevant information on Service Creatio gathered from around the web.

The score for this software has declined over the past month. What is this?

www.creatio.com

Regional Restrictions: except Russia and Belorussia

Support & Helpdesk Market Radar

Service Creatio Product Overview

Languages Supported: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German, English, Indonesian, Dutch, Thai, Ukrainian, Vietnamese

Regional Restrictions: except Russia and Belorussia

Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in September 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf

Service Creatio Features

2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Project Management
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Net Promoter Score
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

Service Creatio Pricing

Service Creatio Pricing Plans

Growth

$40.00
1 user(s) / month

Provide automation to SMB clients
No-code user interface designer
Customization via scripts
Unlimited number of records

Enterprise

$70.00
1 user(s) / month

Enable full-scale automation for corporate and enterprise needs
Custom branding for UI
Offline mode for mobile apps
Defined number of instances and storage

Unlimited

$100.00
1 user(s) / month

Deliver limitless automation for advanced enterprise scenarios
Advanced support for on-site installations
Access to unlimited training and certifications
Unlimited storage

Plans starting from: $40.00/month Credit card required: No

Service Creatio FAQs

Does Service Creatio offer an API?

Creatio provides extensive integration capabilities (.Net tools, REST, SOAP, OData, open API), advanced identity and access management, and flexible organization structure management, all of which ensure swift integration of Creatio into the software ecosystem of any company.

What are some applications Service Creatio is commonly used in tandem with?

Creatio integrates with most common apps, incl.:

Twitter
Facebook
Google Contacts and Calendar
LDAP
IMAP
MS Exchange
OpenStreetMap
MailChimp / Mandrill
Asterisk
Avaya Experience Platform
Brandwatch
Google Maps
Meta for Business
MS Outlook
SmartCloud Connect
Microsoft Office Applications
Pentaho
Tableau
PBX integration and cloud telephony services etc.

Does Service Creatio integrate with any other apps?

Creatio integrates with most common apps, incl.:

Twitter
Facebook
Google Contacts and Calendar
LDAP
IMAP
MS Exchange
OpenStreetMap
MailChimp / Mandrill
Asterisk
Avaya Experience Platform
Brandwatch
Google Maps
Meta for Business
MS Outlook
SmartCloud Connect
Microsoft Office Applications
Pentaho
Tableau
PBX integration and cloud telephony services etc.

What is Service Creatio generally used for?

Leverage built-in processes

Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications

Personalize communications with your clients using service Creatio.

Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

Engaging interface that users love

Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.