Service Creatio

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What is Service Creatio?

Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management.

Service Creatio is an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom. It enables companies to accelerate service delivery and ensure top-notch customer engagements across all available channels. Powered by no-code and AI tools, Service Creatio helps service teams minimize manual workload and boost case processing times.

Key features of Service Creatio:
* 360-Degree Customer View
* Omnichannel Communications
* Contact Center
* Business Process Management
* Case Management
* Problem Management
* Change Management
* Release Management
* Service Catalogue
* Service Level Management
* Configuration Management
* Knowledge Management

With Service Creatio, service agents can build a holistic customer view for smarter service delivery, unify all communication channels on one platform, align traditional and digital helpdesk operations, and build enterprise-grade automated service workflows based on ITIL.

Featuring extensive no-code capabilities, Service Creatio enables users to create highly customized role-centric workspaces for their daily activities. By applying AI/ML features, Service Creatio also automates such activities as case classification and routing, document classification, and similar cases verification.

*About Creatio *

Creatio is the leading provider of ONE platform to automate industry workflows and CRM with no code and maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), industry workflows for 20 verticals and marketplace add-ons.

Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports.

Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.

Service Creatio currently scores 86/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (47/100), and other relevant information on Service Creatio gathered from around the web.

The score for this software has improved over the past month. What is this?

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Support & Helpdesk Market Radar

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Service Creatio Product Overview

Languages Supported: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German

Support & Helpdesk Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in March 2023.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


Service Creatio Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Service Creatio Pricing

Service Creatio Pricing Plans

service enterprise

1 user(s) / month
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

1 user(s) / month
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Plans starting from: $35.00/month Credit card required: No

Service Creatio FAQs

What is Service Creatio generally used for?

Leverage built-in processes

Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications

Personalize communications with your clients using service Creatio.

Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

Engaging interface that users love

Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Does Service Creatio offer multi-user capability (e.g. teams)?

Software offers multi-user capability.

What are some applications Service Creatio is commonly used in tandem with?

Google Contacts and Calendars,
MS Exchange,
Google Maps,
MailChimp / Mandrill

Does Service Creatio offer guides, tutorials and or customer support?


Phone support
Knowledge base
Customer success management

Does Service Creatio offer an API?

Creatio provides open configuration and extensive API to allow any customizations and integrations required for your business.

Who are the main user groups of Service Creatio?

Mid-size companies
Small companies

What platforms does Service Creatio support?

Platforms: Android, iOS, Mac, Windows, Web-based.

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