Service Creatio

What is Service Creatio?

Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management.

Service Creatio is an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom. It enables companies to accelerate service delivery and ensure top-notch customer engagements across all available channels. Powered by no-code and AI tools, Service Creatio helps service teams minimize manual workload and boost case processing times.

Key features of Service Creatio:
* 360-Degree Customer View
* Omnichannel Communications
* Contact Center
* Business Process Management
* Case Management
* Problem Management
* Change Management
* Release Management
* Service Catalogue
* Service Level Management
* Configuration Management
* Knowledge Management

With Service Creatio, service agents can build a holistic customer view for smarter service delivery, unify all communication channels on one platform, align traditional and digital helpdesk operations, and build enterprise-grade automated service workflows based on ITIL.

Featuring extensive no-code capabilities, Service Creatio enables users to create highly customized role-centric workspaces for their daily activities. By applying AI/ML features, Service Creatio also automates such activities as case classification and routing, document classification, and similar cases verification.

*About Creatio *

Creatio is the leading provider of ONE platform to automate industry workflows and CRM with no code and maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), industry workflows for 20 verticals and marketplace add-ons.

Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports.

Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.

Compare Service Creatio

Service Creatio Awards

Service Creatio currently scores 86/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (47/100), and other relevant information on Service Creatio gathered from around the web.

The score for this software has improved over the past month. What is this?

www.creatio.com

Support & Helpdesk Market Radar

Service Creatio Product Overview

Languages Supported: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German

Support & Helpdesk Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in March 2023.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf

Service Creatio Features

2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Project Management
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Net Promoter Score
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

Service Creatio Pricing

Service Creatio Pricing Plans

service enterprise

$50.00
1 user(s) / month

Unified customer database
Service catalogue
Business process management
Contact center
Service level management
Configuration management
Case management
Request management
Problem management
Knowledge management
Change management
Release management
Synchronization and integration
System designer
Omni-channel communications

customer center

$35.00
1 user(s) / month

Unified customer database
Omnichannel communications
Service catalogue
Business process management
Contact center
Case management
Knowledge management
Synchronization and integration
System designer

Plans starting from: $35.00/month Credit card required: No

Service Creatio FAQs

What is Service Creatio generally used for?

Leverage built-in processes

Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications

Personalize communications with your clients using service Creatio.

Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

Engaging interface that users love

Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.