RingCentral Engage Digital

What is RingCentral Engage Digital?

Engage Digital facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

RingCentral Engage facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.

RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).

Compare RingCentral Engage Digital

RingCentral Engage Digital Awards

RingCentral Engage Digital currently scores 79/100 in the Customer Service category. This is based on press buzz (43/100), recent user trends (falling), and other relevant information on RingCentral Engage Digital gathered from around the web.

The score for this software has stayed the same over the past month. What is this?

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Customer Service Market Radar

RingCentral Engage Digital Product Overview

Omni-Digital Customer Care Platform
Manage messaging, live-chat, emails, forums, social media, and all digital channels
Full aggregated analytics
Open platform, open APIs
Integrates with CRM, Chatbot, BI, BPM, Call solution, etc.
A single interface to control all digital channels
Identify your customers and aggregate conversations across channels
Natively connects with multi-channel chatbots
Automated routing based on availability, competency, and language

Languages Supported: English, French, Spanish, German, Dutch

11 Essential Customer Care Statistics

Customer care software helps users to keep track of customer requests, automate certain customer support tasks, generate reports, route the right request to the right person, collate customer information in one place, and prioritize customer requests. In.... Published in July 2019.

FREE DOWNLOAD 11-Essential-Customer-Care-Statistics.pdf

RingCentral Engage Digital Features

Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Net Promoter Score
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

RingCentral Engage Digital FAQs

What is RingCentral Engage Digital generally used for?

Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).

Prioritize urgent message processing, based on the company’s digital strategy
Identify your customers regardless of the channel and answer them where they are waiting for you
Integrate Engage Digital to you CRM for a 360° view
Track and analyse your performance with advanced statistics* Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).