RingCentral Engage Digital

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What is RingCentral Engage Digital?

"Engage Digital facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations."

RingCentral Engage facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.

RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).


RingCentral Engage Digital scored 80/100 in the Customer Service category. This is based on user satisfaction (100/100), press buzz (39/100), recent user trends (falling), and other relevant information on RingCentral Engage Digital gathered from around the web.

The score for this software has improved over the past month. What is this?

  • RingCentral Engage Digital
  • RingCentral Engage Digital
  • RingCentral Engage Digital
  • RingCentral Engage Digital
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  • RingCentral Engage Digital

RingCentral Engage Digital Product Overview

  • Omni-Digital Customer Care Platform

  • Manage messaging, live-chat, emails, forums, social media, and all digital channels

  • Full aggregated analytics

  • Open platform, open APIs

  • Integrates with CRM, Chatbot, BI, BPM, Call solution, etc.

  • A single interface to control all digital channels

  • Identify your customers and aggregate conversations across channels

  • Natively connects with multi-channel chatbots

  • Automated routing based on availability, competency, and language


Languages: English, French, Spanish, German, Dutch

11 Essential Customer Care Statistics

Product recommendations, vendor rankings, market overview and tips on how to select 11 Essential Customer Care Statistics software for business. Published in October 2019.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...

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RingCentral Engage Digital Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

RingCentral Engage Digital FAQs

Does RingCentral Engage Digital integrate with any other apps?

RingCentral Engage Digital is a Open Platform, you can connect any apps with an API Key.

Some examples of connected Apps:
Facebook
Twitter
Instagram
Apple Business Chat
What'sApp
Wordpress
Youtube
Talkwalker
Cisco WebEx
inSided
ServiceNow

What is RingCentral Engage Digital generally used for?

Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).

  • Prioritize urgent message processing, based on the company’s digital strategy
  • Identify your customers regardless of the channel and answer them where they are waiting for you
  • Integrate Engage Digital to you CRM for a 360° view
  • Track and analyse your performance with advanced statistics* Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).

Does RingCentral Engage Digital offer multi-user capability (e.g. teams)?

RingCentral Engage Digital is a Platform for Agent & Supervisor. It's offering multi-user capability.

Does RingCentral Engage Digital offer guides, tutorials and or customer support?

  • 24/7 Support
  • Community ( FAQ, Forum )
  • Help Desk ( Phone, Email, Ticket, Chat )
  • Knowledge base ( Tutorials, demos )
  • On-site Training
  • Online Training ( Webinar )

Who are the main user groups of RingCentral Engage Digital?

The main user is enterprise with many interactions

Our main industry are:
* Telcoms
* Financial Services ( Banks & Insurances )
* Utilities
* Retails
* Transports
* Entertainement Media

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