RingCentral Engage facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.
We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.
RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
Google Apps Integration
Net Promoter Score
Omni-Digital Customer Care Platform
Manage messaging, live-chat, emails, forums, social media, and all digital channels
Full aggregated analytics
Open platform, open APIs
Integrates with CRM, Chatbot, BI, BPM, Call solution, etc.
A single interface to control all digital channels
Identify your customers and aggregate conversations across channels
Natively connects with multi-channel chatbots
Automated routing based on availability, competency, and language
Does this service integrate with any other apps?
RingCentral Engage Digital is a Open Platform, you can connect any apps with an API Key.
Some examples of connected Apps:
Apple Business Chat
What is this service generally used for?
Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).
Prioritize urgent message processing, based on the company’s digital strategy
Identify your customers regardless of the channel and answer them where they are waiting for you
Integrate Engage Digital to you CRM for a 360° view
Track and analyse your performance with advanced statistics* Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).
Does this service offer multi-user capability (e.g. teams)?
RingCentral Engage Digital is a Platform for Agent & Supervisor. It's offering multi-user capability.
Does this service offer guides, tutorials and or customer support?
Community ( FAQ, Forum )
Help Desk ( Phone, Email, Ticket, Chat )
Knowledge base ( Tutorials, demos )
Online Training ( Webinar )
Who are the main user groups of this service?
The main user is enterprise with many interactions
Our main industry are:
* Financial Services ( Banks & Insurances )
* Entertainement Media