Engage Digital facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.
RingCentral Engage facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.
We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.
RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
Omni-Digital Customer Care Platform
Manage messaging, live-chat, emails, forums, social media, and all digital channels
Full aggregated analytics
Open platform, open APIs
Integrates with CRM, Chatbot, BI, BPM, Call solution, etc.
A single interface to control all digital channels
Identify your customers and aggregate conversations across channels
Natively connects with multi-channel chatbots
Automated routing based on availability, competency, and language
Customer care software helps users to keep track of customer requests, automate certain customer support tasks, generate reports, route the right request to the right person, collate customer information in one place, and prioritize customer requests. In.... Published in July 2019.FREE DOWNLOAD 11-Essential-Customer-Care-Statistics.pdf
Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email).
RingCentral Engage Digital is a Open Platform, you can connect any apps with an API Key.
Some examples of connected Apps:
Apple Business Chat
RingCentral Engage Digital is a Platform for Agent & Supervisor. It's offering multi-user capability.
The main user is enterprise with many interactions
Our main industry are:
* Financial Services ( Banks & Insurances )
* Entertainement Media