Customer Service Software Industry Overview

Best Customer Service Software 2020 - Market Radar™

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Feature Comparison

The table below compares the features of the top-ranked Customer Service software products side-by-side.

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
ChurnZero

ChurnZero

93%
ProProfs Help Desk

ProProf...

92%
LiveChat

LiveChat

90%
Issuetrak

Issuetrak

90%
MaestroQA

MaestroQA

90%
TeamSupport

TeamSup...

88%
Freshdesk

Freshdesk

89%
HelpCrunch

HelpCrunch

92%
Zoho Desk

Zoho Desk

75%
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