CoSupport AI automates a portion of your support workflow, boosts customer support speed, and innovates data analysis for decision-making.
A faster, more precise, cost-efficient, and secure AI-patented solution designed for customer support and business intelligence. CoSupport AI's products are designed to enhance customer support, drive business growth, and unlock data-driven insights with patented message generation architecture. CoSupport Customer is a self-sufficient AI that handles support requests (chats, emails, tickets) independently. CoSupport Agent is an AI assistant that generates ready-to-go reply suggestions. CoSupport BI is an AI business analyst that provides insights, recommendations, and analytical conclusions based on your company's data.
Awarded the Quality Choice Award
Awarded the Happiest Users Award
CoSupport AI currently scores 82/100 in the Customer Service category. This is based on user satisfaction (100/100), press buzz (12/100), and other relevant information on CoSupport AI gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Zendesk, Freshdesk, Slack, Zohodesk
Agent Assistant, Customer Support Automation
Yes
Customer Support Managers
Yes
The sentiment map shows a snapshot of how Crozdesk users have rated CoSupport AI over time. It shows how existing users see CoSupport AI with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
We benefited from the implementation of an AI assistant, and its efficiency was impressive. Now, it provides accurate and human-like responses ensuring a 98% rise in response time.
The solution and the CoSupport AI team’s approach to development met our expectations completely.
We were eager to reduce response time considerably to improve customer satisfaction. The AI assistant developed by CoSupport AI allowed our customer service team to reduce response time by 98%. Besides, the AI assistant provides us with the opportunity to process several times more requests than before its implementation.
I liked both the product and the team’s approach to product implementation. We started by using a company’s AI chatbot for response automation in our customer support. Then, we came to the partnerships in the realm of custom AI chatbot delivery.
They are great, always in search of optimized solutions, and always delivering services on time. I’m confused to say what I dislike.
CoSupport AI's chatbot (it’s called CoSupport Customer) helped us decrease response time by up to 32%. As each and every company, we’re eager to provide immediate response while keeping the service quality bar high. Not a trivial task. CoSupport Agent, being integrated into the Quidget interface for customer service, resulted in a decrease in response time and, consequently, an increase in first contact resolution and customer satisfaction in general.
The solution’s effect is tangible. We reduced the first response time by 38% and the total resolution time by 31%. The solution was implemented in our email channels quickly and without interruptions in workflow. The pricing policy is clear and makes budgeting predictable.
I liked everything, from the first contact till now. The support and service were excellent.
Your company responses to customers’ queries more quickly when you when you entrust routine tasks to an AI assistant. Moreover, you can expand your customer service department without much investment. These goals were primary in our project, and we achieved both of them.
I like both the team and the solution we’ve implemented. The solution helps us analyse data and search for the ways of our products and services improvements. The CoSupport AI team has the expert knowledge in the realm of AI (my opinion is grounded in our collaboration outcomes). In addition, the team welcomes suggestions and consistently implements changes to the product based on feedback.
We didn't notice any flaws. The tool is great, and we find it really useful. I liked it.
We use CoSupport Agent to provide the whole team, including sales, marketing, product management, and HR departments, with data needed for decision-making and improvements. CoSupport BI, a tool for data analysis that works as your conversation partner, deliver answers to the queries within a couple of seconds. CoSupport AI integrated the BI tool in Slack, which is our primary channel of communication, and now, we all can communicate with BI any moment. I appreciate most that one doesn’t need specialized knowledge in data analysis to benefit from this BI tool. Interestingly that we can brainstorm with CoSupport BI and use it for text creation (emails, social media posts, text summarization).
Collaboration was productive and smooth. The AI integration with our CRM took a few hours. The AI training was also quick. Even before measuring the integration results, I got the positive feedback from our recruiters that CoSupport Agent (the title of a solution we integrated) speeds up answering questions. Later, we concluded that the Agent provided relevant answers to employers’ and candidates questions, which was critical for Outstaff Your Team since our communication required the high level of personalization.
I can’t say what I disliked. On each stage of collaboration, the team was competent, ready for improvements, and flexible in the search of approaches that fitted our business needs best.
We use CoSupport Agent for a partial automation of responses we provide employers and candidates with. CoSupport Agent, which is an AI assistant, was integrated with our CRM. It provides answers drafts that can be sent immediately or edited before sending. The outcome was the reduction of the response time by 50%. The most significant advantage is that we sped up responses while keeping the level of personalization high. It’s possible due to the efficient training and AI’s ability to learn on data.
