What is WalkMe?

"WalkMe is a cloud-based interactive guidance and engagement platform that helps leading enterprises transform how they do business and succeed in the digital age."

WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites.

The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more.

WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.

WalkMe scored 88/100 in the Customer Experience category. This is based on user satisfaction (87/100), press buzz (46/100), recent user trends (rising), and other relevant information on WalkMe gathered from around the web.

The score for this service has improved over the past month. What is this?

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WalkMe Product Overview

  • Walk-Thrus

  • Analytics

  • Search Widget

  • Training

  • Cross Browser Support

  • Segmentation Center

  • Multi-Language Support

  • Design Customization

  • Screen Size Optimization

  • User Management

Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Software Buyer Guide 2019

Customer Experience Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in February 2019.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...


WalkMe Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score
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WalkMe Pricing Plans

Free Plan

  • 3 Walk-Thrus
  • Up to 5 Steps Per Walk-Thru
  • 300 Assists Per Month
  • Basic Online Support

Credit card required: No

WalkMe FAQs

Who are the main user groups of WalkMe?

Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government.

What platforms does WalkMe support?

Deployment options of WalkMe are: SaaS and Self-Hosted.

What is WalkMe generally used for?

This service is generally used as a Digital Adoption Platform (DAP).

Does WalkMe offer guides, tutorials and or customer support?

Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does WalkMe integrate with any other apps?

Integrations: Google, Bing, Desk, Zendesk, Toonimo, Salesforce, Oracle CS Cloud, Service Now, Microsoft Dynamics.

Does WalkMe offer multi-user capability (e.g. teams)?


What are some applications WalkMe is commonly used in tandem with?

It is commonly used in tandem with: Salesforce, Oracle CS Cloud, Service Now, and Microsoft Dynamics.

Does WalkMe offer an API?

Yes, it offers APIs.

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