Compare WalkMe vs FullStory

WalkMe 129 Customer Experience	FullStory 195 Customer Experience
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Crozscore 90% what is this? User Happiness: 90% Press Buzz: 54% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 90% Press Buzz: 52% User Trend: interest falling
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About WalkMe WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites. The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more. WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.	About FullStory FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary Walk-Thrus Analytics Search Widget Training Cross Browser Support Segmentation Center Multi-Language Support Design Customization Screen Size Optimization User Management	Summary Capture Everything Fast & Intuitive Smart Frustration Detection Modern Frameworks Go Live Click Maps Inspect Mode Share Segments, Notes, & More Integrate With Your Favorite Apps
Pricing Free Plan Free Included in plan: 3 Walk-Thrus Up to 5 Steps Per Walk-Thru 300 Assists Per Month Basic Online Support	Pricing Free Free Included in plan: 1,000 Monthly Sessions 1 Month Retention 3 User Seats Session Playback Omnisearch Searchies Identify API Custom User Attributes Rage Clicks Dead Clicks Integrations Fullstory TV Session Sharing FullStory for Business Annual Platform Fee Included in plan: 100,000 sessions 20 User Seats Inspect Mode Click Maps Domain, IP, Geography & User Agent Blocking Error Clicks Javascript Console Go Live Reflection API Export User CSV
FAQs Who are the main user groups of this service? Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government. What platforms does this service support? Deployment options of WalkMe are: SaaS and Self-Hosted. What is this service generally used for? This service is generally used as a Digital Adoption Platform (DAP). Does this service offer guides, tutorials and or customer support? Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service integrate with any other apps? Integrations: Google, Bing, Desk, Zendesk, Toonimo, Salesforce, Oracle CS Cloud, Service Now, Microsoft Dynamics. Does this service offer multi-user capability (e.g. teams)? No. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with: Salesforce, Oracle CS Cloud, Service Now, and Microsoft Dynamics. Does this service offer an API? Yes, it offers APIs.	FAQs What are some applications this service is commonly used in tandem with? FullStory is commonly paired with user's current support system or error monitoring tools. Does this service offer multi-user capability (e.g. teams)? Yes, there is a multi-user capacity offered. Who are the main user groups of this service? FullStory's main users are support agents amd product teams in SMEs and large enterprises. Does this service integrate with any other apps? Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce. What is this service generally used for? This service is used to capture all customer experience data in one platform. What platforms does this service support? FullStory is a web-based software. Does this service offer guides, tutorials and or customer support? Support: Online Support, Help Center, FAQs, Knowledge Base. Does this service offer an API? FullStory offers JavaScript API, as well as some secure server APIs.
Vendor Information Founded: - Based in: San Francisco Employees: 501-1000 Likes: Followers: 14.7k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 4.95k
Other Who uses WalkMe Startups SMEs Enterprises Desktop Platforms: Web App Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian Regional Restrictions: No restrictions.	Other Who uses FullStory Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.