"Provide Support is a Live Chat software that can be used with websites in real time."
Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills – you can set up Provide Support Live Chat on your website in 3 simple steps.
Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable and our support team is available 24/7.
Provide Support offers a rich set of features which allow customizing a live chat tool to match any website look and feel. Within account settings you can easily choose the right chat window theme and color to make live chat integral part of your website.
A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based, Windows, Linux and Mac OS operator client. No plug-ins or software installation required on customer's side.
For business owners who want to monitor their live chat on the go, Provide Support offers mobile operator console apps. They support not only chatting function but also allow monitoring website activity in real time. This is very convenient if you want to stay available to your customers, no matter where you are.
Install Provide Support Live chat software today and feel the difference. We empower businesses to provide better customer service. Visit our website and take advantage of our 10-days free fully functional trial program.
Real-time visitor monitoring
Customization and branding
Easy integration with your website
Manage multiple chats simultaneously
Cross-platform operator console
Multiple websites support
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in August 2020.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdf
The main users of ProvideSupport are SMEs, but it can be also used by large enterprises as well as by educational and government institutions, financial organizations, insurance and real estate agencies and many more industries which can benefit from providing excellent customer service.
It is commonly used in tandem with Content Management and Shopping Cart Systems. However, it can be also integrated into various applications
It is used as a chatting tool and a real time monitoring service for communication with customers
Depending on the pricing plan, ProvideSupport offers a one, three, or 10+ operators option.
ProvideSupport supports Windows, Mac, Linux, Android, iOS, and Web-based services.
It integrates with over 25 applications, including:
Joomla, WordPress, Magento, OpenCart, Shopify, Drupal, Volusion, PrestaShop, 3dCart, Bigcommerce, etc.
The support provided includes:
Chat, Email, Best Practices, Tutorials, Tips, FAQs, Manuals, Video instructions