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What is ProvideSupport?

"Provide Support is a Live Chat software that can be used with websites in real time."

Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills – you can set up Provide Support Live Chat on your website in 3 simple steps.
Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable and our support team is available 24/7.
Provide Support offers a rich set of features which allow customizing a live chat tool to match any website look and feel. Within account settings you can easily choose the right chat window theme and color to make live chat integral part of your website.
A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based, Windows, Linux and Mac OS operator client. No plug-ins or software installation required on customer's side.
For business owners who want to monitor their live chat on the go, Provide Support offers mobile operator console apps. They support not only chatting function but also allow monitoring website activity in real time. This is very convenient if you want to stay available to your customers, no matter where you are.
Install Provide Support Live chat software today and feel the difference. We empower businesses to provide better customer service. Visit our website and take advantage of our 10-days free fully functional trial program.

ProvideSupport scored 88/100 in the Customer Chat category. This is based on user satisfaction (86/100), press buzz (55/100), recent user trends (rising), and other relevant information on ProvideSupport gathered from around the web.

The score for this software has improved over the past month. What is this?

ProvideSupport Awards

ProvideSupport Customer Chat Software Award 2020 ProvideSupport Quality Choice Badge 2020 ProvideSupport Trusted Vendor Badge 2020
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Customer Chat Market Radar

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ProvideSupport Product Overview

  • Live chat

  • Real-time visitor monitoring

  • Customization and branding

  • Spell checker

  • Easy integration with your website

  • Manage multiple chats simultaneously

  • Call transfer

  • Chat transcripts

  • Cross-platform operator console

  • Multiple websites support

Languages: English, French, German, Spanish, Portuguese, Russian, Chinese, Japanese, Vietnamese, Arabic, Hebrew, Greek, Hungarian, Ukrainian, Thai, Turkish, Swedish, Slovenian, Slovak, Romanian, Polish, Norwegian, Icelandic, Lithuanian, Latvian, Korean, Catalan, Czech, Danish, Estonian, Persian, Bulgarian, Finnish, Georgian, Italian, Dutch, Indonesian

Customer Chat Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in August 2020.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...


ProvideSupport Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Click-to-Dial
Compare Pricing

ProvideSupport Pricing Plans

Small Business

1 user(s) / month
  • 1 operator
  • All features available in any subscription plan


3 user(s) / month
  • 3 operators
  • All features available in any subscription plan


10 user(s) / month
  • 10 operators
  • All features available in any subscription plan

Plans starting from: $15.00/month Credit card required: No

ProvideSupport FAQs

Who are the main user groups of ProvideSupport?

The main users of ProvideSupport are SMEs, but it can be also used by large enterprises as well as by educational and government institutions, financial organizations, insurance and real estate agencies and many more industries which can benefit from providing excellent customer service.

What are some applications ProvideSupport is commonly used in tandem with?

It is commonly used in tandem with Content Management and Shopping Cart Systems. However, it can be also integrated into various applications

What is ProvideSupport generally used for?

It is used as a chatting tool and a real time monitoring service for communication with customers

Does ProvideSupport offer multi-user capability (e.g. teams)?

Depending on the pricing plan, ProvideSupport offers a one, three, or 10+ operators option.

Does ProvideSupport offer an API?


What platforms does ProvideSupport support?

ProvideSupport supports Windows, Mac, Linux, Android, iOS, and Web-based services.

Does ProvideSupport integrate with any other apps?

It integrates with over 25 applications, including:

Joomla, WordPress, Magento, OpenCart, Shopify, Drupal, Volusion, PrestaShop, 3dCart, Bigcommerce, etc.

Does ProvideSupport offer guides, tutorials and or customer support?

The support provided includes:

Chat, Email, Best Practices, Tutorials, Tips, FAQs, Manuals, Video instructions

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