Firmao

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What is Firmao?

Firmao is an online business management software. It is accessible from a web browser. It includes CRM integrated with VOIP, ERP, project and task management and much more.

Firmao is an online business management software. It works in the cloud and is accessible from a web browser. It includes, among others, CRM integrated with VOIP, ERP, project and task management, timesheets and much more. Firmao services facilitate the efficient management of all processes related to running a company from anywhere in the world and at any time. Advanced technological solutions guarantee speed of operation and full data security, and the comprehensive service system allows for instant data exchange between individual modules.



Firmao Awards


Firmao currently scores 89/100 in the CRM category. This is based on user satisfaction (99/100), press buzz (35/100), recent user trends (falling), and other relevant information on Firmao gathered from around the web.

The score for this software has improved over the past month. What is this?
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Firmao Review

Editors' Review by the CRM Software Review Team

Firmao is a cloud-based CRM and ERP solution that caters to SMBs as well as large enterprises. The system integrates marketing and customer services and is accessible from any compatible web browser.

Firmao is comprised of a wide variety of modules, not just customer relationship management (CRM) and enterprise resource planning (ERP), although its online CRM system is arguably the company’s most popular product. Firmao’s fully functional cloud-based ERP system is quite impressive as well, and works seamlessly with the online CRM system at the enterprise level. The software is equipped with an integrated, multi-level warehouse management system that provides you and your team complete control over stock documents and production.

Being that Firmao is an online CRM software solution, its technical support is arguably one of its biggest assets. The fact that they receive the highest ratings in that particular category every single year is proof of just how popular and highly acclaimed the software is within the industry. Firmao follows a modular structure, which makes it highly adaptable. The software can easily be adapted to the unique requirements of small and midsize businesses as well as large enterprises. This offers a huge advantage compared to other similar CRM systems in the market.

Firmao’s CRM solution is specifically tailored for manufacturing, service and sales businesses, regardless of size and scale. However, cloud-based software finds its niche with small and medium-sized companies in the aforementioned fields. Firmao is mostly implemented in businesses and organizations where contact with leads and/or regular contractors is necessary. Its CRM module is well-suited for companies engaged in dynamic development.

The implementation process of Firmao’s CRM system is relatively quick and simple, only taking around one to two weeks.

Firmao Features

Firmao is equipped with a wide variety of features and tools. It offers so much more than its most popular online CRM system. The following are some of the core features that you can expect from your Firmao subscription:

Customer relationship management (CRM)

As previously mentioned, Firmao’s CRM software is its biggest and most popular offering. The module allows your team to work in a single platform with sales opportunities coming from multiple sources such as Google Ads, mailing, live chat, cold calling, callbacks and social media platforms like Facebook. It also facilitates multiple sales processes and provides excellent conversion control at every stage of the sales funnel.

Firmao’s CRM software makes customer relationship management easier and more efficient for teams, especially with multiple sources of opportunities. It is capable of automating multiple sales processes and handling increasing sales volume. The software is also equipped with the right tools to execute orders for customers, provide efficient contact with the customer and offers comprehensive customer service, successfully combining the marketing process with customer services.

Time and Project management

Firmao is equipped with projects, tasks and online timesheets modules. This project management functionality allows your managers and supervisors to keep detailed records of the working times of employees, subcontractors and other stakeholders. With fully functional tools available, such as job and project costing, project managers can easily assign, implement and account for task efficiency and project profitability. Kanban boards and Gantt charts are available for proper visualization of task assignments, breakdowns and dependencies, as well as resource allocations.

Firmao’s project management solution will enable you to effectively organize all activities within your company, which should result in great improvement of its functionality as well as the communication and information sharing between teams, departments and employees. The solution integrates seamlessly with Google Calendar through two-way synchronization, which means you and your team will be able to organize your schedules without switching between applications. You also have the ability to create and view timesheets to compare key activities performed by team members and employees against project plans and task assignments.

Firmao’s project management solution also empowers you and your team with expense tracking and employee time tracking. You can easily keep track of task and project costs according to the time each team member or employee spends on a given task. Based on the data you gather, you may also calculate and monitor your revenues.

Enterprise resource planning (ERP)

Apart from delivering a robust online CRM system, Firmao also provides a fully functional ERP system in the cloud. It offers a fully integrated, multi-level warehouse management system that gives businesses and organizations total control over their production, inventory and stock documents. The best part about Firmao’s ERP system is the feat that it is significantly cheaper and much easier to use and implement compared to other competing products in the market.

Firmao’s ERP system is specifically designed for small and midsize manufacturing businesses looking to optimize their dynamic development process and want to improve the efficiency of their logistics management activities in a web-based or online warehouse. Firmao also provides a robust logistics solution, which is implemented in businesses and organizations where warehouse logistics and sales are absolutely crucial.

Online invoicing solution

Firmao’s online invoicing software is tailored for small and mid-market manufacturing businesses, customer service firms and commercial companies looking to automate and streamline their invoicing process. This particular invoicing system is best suited for companies and teams that have immediate plans for the rapid development and implementation of modern IT technologies. One of the coolest aspects of Firmao’s online invoicing system is the fact that the data is stored in some of the best Amazon server rooms around the world, ensuring complete data security and protection.

The other remaining features include live chat, automated chat and callback integration with Firmao’s CRM system. This feature allows you to set up a simple but coherent IT system that can be used for ongoing management within your organization and for external communication with your customers and clients. A documents workflow management solution is also available, which helps eliminate any time-consuming and unnecessary actions in an effort to save time and simplify key processes and access to every important document.

Firmao Dashboard

Firmao Benefits

There are many benefits to choosing Firmao as your primary CRM and ERP solution. The implementation of its CRM system alone will help you develop and set up a comprehensive customer database that makes it possible to dramatically shorten the time spent on customer acquisition efforts, increase your conversion rates at every stage of the sales process and completely serve your customer base in a more efficient and sustainable manner.

The other key advantages that you can expect from your Firmao subscription are those that are offered by its robust ERP system. With the implementation of Firmao’s enterprise resource planning solution, you can quickly and efficiently manage your production and warehouse logistics. The system can effectively optimize your production processes while contributing to the growth of the profitability of your entire operation. You can store multiple products in different warehouses, when necessary. The ERP system allows for greater scalability as it can grow and develop alongside your business.

Firmao’s online invoicing software benefits small and midmarket manufacturing companies, service firms and commercial businesses greatly. Your sales and marketing department can easily issue VAT invoices, which also enables them to organize and streamline workloads. With this key Firmao feature, you can easily find and issue invoices from any internet-enabled device with an installed web browser. This includes mobile devices like tablets and smartphones. There are also integrations available that will help extend the system’s capabilities. For instance, you can integrate Firmao with your existing accounting software so moving invoices between programs is easier and more practical.

Finally, by integrating Firmao’s CRM system with its own chat, live chat and callback tools, communication between your people and your regular customers becomes a lot quicker and more efficient. You can add callback and live chat widgets to your business website, which should help increase your leads and other potential opportunities without incurring additional expenses for marketing. The addition of a professional chat tool fully integrated with the CRM has the potential to significantly enhance the flow of information within your organization.

Firmao Pricing

Pricing for Firmao CRM is quite straightforward. There are three pricing plans available with two billing options. The pricing plans are Standard, Professional and Enterprise. The billing options are monthly or yearly. The pricing information stated below refers to the yearly billing cycle. You can visit the Firmao official website for more information or to avail of their free trial.

The Standard plan starts at $18 per user/month. It comes with the CRM system, email integration, invoicing solution, basic project management tools, reporting and analysis with visual charts. The Professional package is priced at $33 per user/month. This plan comes with everything from the Standard package, plus a few extra features and capabilities like editable templates for invoices, offers and agreements, VoIP integration, as well as chat, live chat and callback functionalities. The Enterprise plan has a monthly cost of $59 per user. It comes equipped with everything Firmao has to offer, including the complete ERP system.

Conclusion

Firmao is a decent cloud-based CRM and ERP system for small and midsize businesses. It is fully customizable, so almost any company can adapt the software—especially the CRM and ERP systems—to suit their current requirements. The browser-based platform can be used from any location, using any device with internet connectivity. The pricing is also fairly reasonable, while the licensing plans are evenly divided in terms of features and capabilities to perfectly suit the target business size and scale.

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Firmao Product Overview

  • Multiple sources of sales opportunities

  • Automation of the sales processes

  • Increasing the sales volumes

  • Smooth customer interaction

  • Comprehensive customer care


Languages Supported: German, Polish, English, Russian, Turkish, Ukrainian, Portuguese

CRM Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in March 2024.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...

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Firmao Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Video
  • SMS
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Roadmapping
  • Resource Management
  • Collaboration Support
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording
  • Sales Automation
  • Workflow Management
  • Pipeline Management
Firmao Pricing

Firmao Pricing Plans

Standard

$19.00
1 user(s) / month
  • CRM - Customer Relationship Management
  • E-mail integration
  • Timesheeting, calendar and projects
  • Reports, charts and data analysis
  • Offers and orders
  • Android and iOS mobile apps
  • Deadline reminders

Professional

$29.00
1 user(s) / month
  • CRM - Customer Relationship Management
  • E-mail integration
  • Timesheeting, calendar and projects
  • Reports, charts and data analysis
  • Offers and orders
  • Android and iOS mobile apps
  • Deadline reminders
  • Defining custom fields for your data
  • Chat, Livechat and Callback
  • Editable templates of invoices, offers and agreements
  • E-mail templates and an autoresponder
  • VoIP integration
  • Automatic cyclical invoice generation
  • Price groups and individual prices
  • Sales opportunities
  • Gantt, Kanban diagrams
  • Sales plan

Enterprise

$49.00
1 user(s) / month
  • CRM - Customer Relationship Management
  • E-mail integration
  • Timesheeting, calendar and projects
  • Reports, charts and data analysis
  • Defining custom fields for your data
  • Chat, Livechat and Callback
  • Editable templates of invoices, offers and agreements
  • E-mail templates and an autoresponder
  • Automatic cyclical invoice generation
  • Price groups and individual prices
  • Sales opportunities
  • Gantt, Kanban diagrams
  • E-mail and phone surveys
  • SMS service integration
  • E-commerce platforms integrations
  • Courier systems integrations
  • Document and tasks workflow
  • ERP - production
  • Zapier integration
  • Automations, Processes
  • Out-of-hours technical support (email)

Plans starting from: $19.00/month Credit card required: No

Firmao FAQs

Does Firmao offer guides, tutorials and or customer support?

Yes. We offer customer support, at the beginning we offer a free presentation of the system, adapting it to specific requirements.

Does Firmao integrate with any other apps?

Firmao has many integrations. They can be combined with e. g. Zapier or Prestashop.More are listed on our website.

What are some applications Firmao is commonly used in tandem with?

Firmao has many integrations. They can be combined with e. g. Zapier or Prestashop.

What is Firmao generally used for?

Firmao CRM is a system that is used by companies to manage their online business from anywhere in the world.

Does Firmao offer multi-user capability (e.g. teams)?

Yes. It is also possible to manage projects by teams.

What platforms does Firmao support?

Firmao works in a web browser.

Who are the main user groups of Firmao?

Firmao is dedicated to small, medium and large companies. The program is fully modifiable, so it can be adapted to specific requirements.

Does Firmao offer an API?

Yes.

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Firmao User Reviews

Average User Rating:
4.96/5 based on 51 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Firmao over time. It shows how existing users see Firmao with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.9/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
9.9/10
Value for money
9.8/10
Customer service
9.9/10
User profile picture

"Simplifying Business Management with Advantages and Disadvantages"


What do you like about Firmao?

Firmao provides comprehensive invoicing tools, empowering users to create polished invoices with ease. The platform's customization options, including branding and template choices, enable businesses to maintain a professional appearance.

What do you dislike about Firmao?

Firmao's reporting features, while functional, may lack depth and customization options desired by certain users. Enhancing reporting capabilities could provide businesses with more detailed insights into their financial and operational performance.

What have you been using it for and what problems did Firmao solve?

Firmao delivers a user-friendly platform equipped with essential tools for managing invoicing, time tracking, and business operations. Its intuitive interface, comprehensive invoicing features, and dependable customer support contribute to a positive user experience. Nonetheless, areas for improvement include expanding integration options, enhancing reporting capabilities, addressing potential performance issues, and providing better guidance for users navigating advanced features. Despite these considerations, Firmao remains a valuable solution for businesses seeking to streamline operations and manage invoicing efficiently. With continuous updates and user feedback, Firmao has the potential to evolve into an even more indispensable tool for small and medium-sized enterprises.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Streamlined and Intuitive CRM Platform"


What do you like about Firmao?

Firmao CRM boasts an extensive array of tools that have markedly enhanced our customer relationship management procedures. The capacity to monitor leads, oversee contacts, and automate sales operations has notably bolstered our efficiency and organization. The interface is user-friendly and thoughtfully crafted, facilitating easy navigation and utilization of the CRM's diverse functionalities. This has reduced the need for extensive training and expedited adoption throughout our organization. The customization capabilities offered by Firmao CRM are robust, enabling us to tailor the system to align with our specific business requirements. This adaptability has proven invaluable in tailoring the CRM to our individual workflows and needs. Firmao's customer support is exceptional. Their team is consistently responsive, knowledgeable, and readily available to address any technical queries or challenges that arise.

What do you dislike about Firmao?

: Although the standard reporting and analytics features suffice for basic analysis, we would value more advanced reporting capabilities and personalized dashboards for deeper insights into our data. Certain advanced customization options may demand additional technical expertise, and more comprehensive documentation or tutorials for these features would be advantageous.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Efficient and User-Friendly CRM Solution"


What do you like about Firmao?

Firmao CRM has significantly improved our customer relationship management process. The user interface is intuitive and easy to navigate, allowing our team to quickly adapt to the system. The platform's customization options have enabled us to tailor the CRM to our specific business needs, creating a more personalized experience for both our team and our clients. The integrated email and communication features have streamlined our interactions with customers, increasing overall efficiency.

What do you dislike about Firmao?

While Firmao CRM offers a comprehensive set of features, some advanced customization options may require additional support or expertise to implement. Furthermore, the reporting and analytics capabilities, while useful, could benefit from more in-depth insights and visualization options.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Firmao CRM"


What do you like about Firmao?

As a cloud-based solution, Firmao offers the advantage of accessibility from anywhere with an internet connection. This enables users to manage their business finances and operations remotely, which is especially beneficial for distributed teams and freelancers.

What do you dislike about Firmao?

Some users have reported issues with the quality and responsiveness of Firmao's customer support. Delays in resolving technical issues or inquiries may impact the overall user experience and satisfaction.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great system"


What do you like about Firmao?

The software offers robust contact management capabilities, allowing users to store and organize customer information, interactions, and communications in a centralized database. Users can easily track customer interactions, view communication histories, and manage leads and opportunities.

What do you dislike about Firmao?

While Firmao CRM integrates with popular third-party applications and services, such as email marketing platforms and accounting software, its integration options may be limited compared to some competitors. Enhanced integration capabilities could improve workflow efficiency and interoperability.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

" Enhancing Business Efficiency with a Personal Touch"


What do you like about Firmao?

From expense tracking to project management and CRM, Firmao offers a comprehensive suite of tools to cater to the diverse needs of businesses. This all-in-one approach eliminates the hassle of using multiple platforms, saving time and resources in the process.

What do you dislike about Firmao?

While Firmao offers a robust set of features, its integration options with other business tools and software are somewhat limited. Expanding integration capabilities could enhance the platform's versatility and appeal to a broader range of businesses.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Firmoa CRM <3"


What do you like about Firmao?

One of the standout features of Firmoa CRM is its robust customization options. From custom fields to personalized dashboards, the platform can be tailored to suit the specific needs and workflows of different businesses. This flexibility ensures that we can align the CRM with our unique processes and requirements.

What do you dislike about Firmao?

While Firmoa CRM provides basic reporting capabilities, some users may find the advanced reporting features to be somewhat limited. Although the built-in reports offer insights into key metrics and performance indicators, more advanced analytical tools and customizable reporting templates would be beneficial for gaining deeper insights into our business operations.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"experience with Firmao CRM"


What do you like about Firmao?

Firmao CRM boasts an intuitive interface that facilitates easy navigation and quick adaptation for users, ensuring a smooth onboarding process.

What do you dislike about Firmao?

While Firmao CRM's interface is intuitive, there may still be a learning curve for some users, particularly those who are not familiar with CRM systems or advanced software solutions.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

" Comprehensive Review"


What do you like about Firmao?

Firmao CRM seamlessly integrates with a plethora of third-party applications and tools, spanning email marketing platforms, accounting software, and productivity suites. This integration prowess enables businesses to centralize data, automate processes, and derive actionable insights from disparate

What do you dislike about Firmao?

While Firmao CRM offers mobile applications for iOS and Android devices, some users may encounter limitations in terms of functionality and performance compared to the desktop version. Enhanced optimization and feature parity across mobile platforms would elevate the mobile user experience and cater to the growing need for remote accessibility.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Empowering Businesses with Comprehensive Solutions"


What do you like about Firmao?

Firmao prioritizes data security, employing advanced encryption protocols and implementing regular security updates to safeguard sensitive information. This commitment to security instills confidence in users, assuring them that their data remains protected at all times.

What do you dislike about Firmao?

Some users may find that certain aspects of Firmao's customization options are limited compared to other platforms. While the platform offers a range of customization features, advanced customization options may be restricted.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A Comprehensive Review"


What do you like about Firmao?

Firmao CRM boasts an intuitive user interface that prioritizes ease of use without compromising functionality. From the moment users log in, they are greeted with a clean and organized layout that facilitates effortless navigation. The dashboard provides a snapshot of key metrics, allowing users to gain valuable insights into their business performance at a glance.

What do you dislike about Firmao?

While Firmao CRM excels in many areas, there is room for improvement in terms of customization options and integration capabilities. Greater flexibility in tailoring the platform to suit specific business needs, as well as seamless integration with third-party applications, would further enhance its versatility and appeal to a wider audience.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

" Streamlining Business Operations"


What do you like about Firmao?

The platform offers extensive customization options, allowing businesses to tailor the CRM to their specific needs. Custom fields, workflows, and automation features empower users to adapt the system to their unique processes. Firmao CRM supports seamless integration with various third-party applications and services, facilitating a connected and cohesive ecosystem. Integration with popular tools enhances the overall efficiency of the CRM.

What do you dislike about Firmao?

While Firmao CRM provides basic analytics and reporting features, users looking for advanced analytics may find the options somewhat limited. Enhanced reporting capabilities could further empower businesses in gaining insights.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"CRM!"


What do you like about Firmao?

Firmao provides responsive customer support, helping users resolve issues and navigate the system efficiently. While Firmao may not offer the extensive feature set of larger CRM platforms, it provides scalability options that allow businesses to grow and expand their usage as needed.

What do you dislike about Firmao?

Firmao may lack some advanced features and functionalities compared to more established CRM systems, which could be a drawback for businesses with complex needs.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A solid CRM solution"


What do you like about Firmao?

Firmao has significantly improved our workflow with its intuitive interface and powerful workflow and management features. Centralizing customer data has enhanced our decision-making, while the platform's analytics dashboards provide valuable insights. The responsive customer support ensures a smooth experience. This CRM solution is a must for any organization aiming to streamline operations, boost productivity, and elevate customer relationships.

What do you dislike about Firmao?

Customization is powerful, but may seem overwhelming at some times, but once you've got the ropes, everything is working as intended.

What have you been using it for and what problems did Firmao solve?

CRM and ERP

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A User-Friendly Solution? Yes!"


What do you like about Firmao?

At our organization, we utilize Firmao CRM as a comprehensive solution for managing customer relationships and streamlining our sales processes. The product addresses several key business problems, primarily centered around centralizing customer data, improving communication with clients, and enhancing our overall sales performance.

What do you dislike about Firmao?

The mobile app for Firmao CRM could benefit from further enhancements to improve its performance and user experience on various devices.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Simple and Functional"


What do you like about Firmao?

It is a simple and very functional program. That this is the best program on the market.

What do you dislike about Firmao?

The mobile app for Firmao CRM could benefit from further enhancements to improve its performance and user experience on various devices.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Streamlining Business Operations"


What do you like about Firmao?

Comprehensive contact management and lead tracking
Effective task management and collaboration tools
Responsive customer support and helpful resources

What do you dislike about Firmao?

Limited customization options for reports
Integration with other software could be more extensive

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"FIRMAO!"


What do you like about Firmao?

The Firmao CRM system offers robust reporting and analytics capabilities, empowering data-driven decisions.

What do you dislike about Firmao?

Users may find the system complex to set up and navigate, requiring adequate training.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A Reliable CRM Solution"


What do you like about Firmao?

Firmao offers robust reporting and analytics capabilities, empowering data-driven decisions.

What do you dislike about Firmao?

Resistance among employees to using the CRM system might impact its effectiveness.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Positive opinion about the CRM software from Firmao CRM"


What do you like about Firmao?

One of the main advantages of this CRM software is its ability to centralize customer information. Firmao CRM also offers many features tailored to the individual needs of the company. The technical support provided by the Firmao team also deserves commendation. Swift and effective resolution of any technical issues, along with online support availability, are features that significantly enhance the user experience.

What do you dislike about Firmao?

One potential inconvenience may be the sometimes complicated process of customizing the system to fit the unique needs of a company. Making changes to the configuration may require a certain level of technical knowledge, which could pose a barrier for some users.

What have you been using it for and what problems did Firmao solve?

In conclusion, Firmao CRM is an excellent CRM tool. Swift and effective resolution of any technical issues, along with online support availability, are features that significantly enhance the user experience. As a user, I am very satisfied with its functionality and effectiveness

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"An effective tool to increase business efficiency"


What do you like about Firmao?

Integrated functions for easy operation
Ability to effectively promote services and products
Effective collection and analysis of customer feedback
Accurate tracking of customer contacts and interactions

What do you dislike about Firmao?

The need to allocate time to learn the service. ............................... . ..

What have you been using it for and what problems did Firmao solve?

Firmao CRM is an effective tool that enables companies to increase business efficiency by better managing customer relationships and using customer feedback to improve their offerings.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"I have not encountered a better CRM system"


What do you like about Firmao?

The ability to generate reports and analyze data provide valuable insights for decision-making and strategy.

What do you dislike about Firmao?

Maintaining accurate and up-to-date data within the CRM can be a challenge, potentially impacting its effectiveness.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

" Navigating the Pros and Cons of Firmao"


What do you like about Firmao?

One of the standout features of Firmao is its customizable pipelines and lead management tools. This level of customization has allowed our team to tailor the CRM to our specific business processes, resulting in improved sales tracking and management.

What do you dislike about Firmao?

While Firmao offers robust reporting capabilities, some advanced reporting features could be further enhanced to provide more in-depth insights and analytics. Adding more advanced reporting options would be beneficial for businesses looking to dive deeper into their data.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"THAT REALLY HELPS"


What do you like about Firmao?

Firmao CRM system typically include reporting tools that help analyze sales trends, track performance metrics, and make informed business decisions. This can be valuable for sales and marketing strategies.

What do you dislike about Firmao?

Storing sensitive customer information in a centralized system raises concerns about data security. It's crucial to choose a CRM system with robust security features and compliance measures.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Firmao - best system "


What do you like about Firmao?

I've been using Firmao CRM for the past year, and it has significantly improved our customer management process. The user interface is intuitive, and the overall experience has been seamless. The platform's features have been instrumental in enhancing our sales and marketing efforts.

What do you dislike about Firmao?

Some advanced reporting features could be further enhanced
Limited options for social media integrations

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

" Balanced overview about Firmao"


What do you like about Firmao?

User-friendly interface that makes navigation and data entry intuitive
Extensive customization options to tailor the system to specific business needs
Robust CRM and ERP features for managing customer relationships and business operations
Broad range of integrations with popular apps and platforms
Cloud-based solution offering accessibility from anywhere with internet connection

What do you dislike about Firmao?

Extensive customization options available in the system. While this level of customization can initially seem overwhelming or complex to set up, it ultimately allows businesses to tailor Firmao to their specific needs and processes, resulting in a more efficient and effective CRM and ERP solution.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"FIRMAO"


What do you like about Firmao?

Firmao is a platform that allows businesses and entrepreneurs to promote their services and products. Here are some things you might like about Firmao:

Support for entrepreneurs: Firmao offers tools for business promotion, which can be useful for entrepreneurs looking to increase the visibility of their company.

Variety of services: Firmao offers various promotion options, such as advertisements, business cards, and customer reviews, which can contribute to building trust with customers.

Potential for increased reach: Using Firmao can help a company reach a wider audience through an online platform.

Information accessibility: With Firmao, customers can easily find information about a company, such as opening hours, contact details, and reviews from other customers.

These are just a few potential benefits of using Firmao that can attract both businesses and customers.

What do you dislike about Firmao?

Depending on the specific industry or target audience, Firmao's platform may have limitations in reaching certain demographics or regions.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Firmao is the best system"


What do you like about Firmao?

Firmao CRM enables businesses to communicate with customers through various channels such as email, phone, social media, and more.

What do you dislike about Firmao?

Implementing a CRM system can be a complex process, especially for larger organizations. The need for data migration, user training, and customization can pose challenges.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A solid company in the CRM world!"


What do you like about Firmao?

The user-friendly interface and features have truly elevated our work experience. Communication and task management have never been smoother. The platform has made client interactions a joy. Firmao sets a high bar for CRM, making our work not just efficient but genuinely enjoyable.

What do you dislike about Firmao?

Firmao's intuitive interface and streamlined features greatly enhance our workflow. Efficient communication, task management, and sales visibility are standout aspects. While the OCR scan limit is a minor concern, the overall impact on our business is undeniably positive.

What have you been using it for and what problems did Firmao solve?

Firmao's CRM effectively addresses scattered customer data, resolving issues by centralizing and integrating information. It streamlines team communication, offering a unified platform for efficient exchange. The platform aids in organizing and monitoring tasks, eliminating chaos in task and project management. Additionally, Firmao enhances process visibility, ensuring a clear understanding of task and project statuses.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"With Firmao everything is possible!"


What do you like about Firmao?

Automation of sales processes, such as lead management, opportunity tracking, and pipeline management, to streamline sales workflows.

What do you dislike about Firmao?

Instead of concentrating on what I don't like, I prefer to direct my attention to what brings me joy.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Amazing CRM system"


What do you like about Firmao?

Firmao appears to be a comprehensive cloud-based CRM and ERP solution that caters to a wide range of businesses, from small and midsize enterprises to large corporations. The integration of marketing and customer services, along with the accessibility from any web browser, positions Firmao as a versatile and user-friendly platform.

What do you dislike about Firmao?

Well, one aspect that some users might find challenging is the initial learning curve. Firmao, being a comprehensive CRM and ERP solution, has a range of features and functionalities. While this is a strength in terms of versatility, it can also be a drawback for new users who may need time to fully grasp the system. The complexity of customization might be another point of concern, especially for those with specific and unique requirements. Some users prefer more straightforward customization processes that don't require extensive training or technical expertise.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A very good system"


What do you like about Firmao?

I like that it is comfortable, nice, easy to use, intuitive. I really like the ability to make invoices in a very simple way

What do you dislike about Firmao?

The only downside of FIRmao is that the interface sometimes changes frequently making it necessary to understand it again

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Good system"


What do you like about Firmao?

With Firmao, I can improve my company's operations. Firmao allows me to manage my warehouse, customer relations, control the status of my warehouse, manage the calendar and working hours of my employees

What do you dislike about Firmao?

I have no objections, only to use this system efficiently you need to have a stable Internet connection.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Good CRM"


What do you like about Firmao?

Firmao CRM helps automate many customer service tasks. Customer and transaction data is organized, making it easier for employees to access the information they need to provide excellent service. I use Firmao to analyze customer data, which can help companies make better business decisions.

What do you dislike about Firmao?

So far, I haven't noticed any disadvantages of using Firmao.

I have no objections.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Firmao review"


What do you like about Firmao?

What I like most about Firmao is that I have everything in one place. The system is transparent. Firmao helps my company automate marketing, sales and customer service tasks. This saves me time and money, and improves productivity.

What do you dislike about Firmao?

The implementation of the system was time-consuming. During this time, the company had to collect customer data, identify its needs and choose the right system.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Optimal system for the company"


What do you like about Firmao?

We have been using Firmao (Firmao.pl, Firmao.io) continuously for six years and despite the significant development of our company, the system invariably secures our needs. It has all the necessary functionalities – both in terms of accounting, sales and warehouse management. The system is constantly updated to current regulations and economic realities. A big advantage is the intuitive operation, which eliminates the need for additional training or extra implementation, as well as effective, quick support of developers in the case of personalization needs for our company. A wide range of export formats makes it easier to cooperate with external entities, e.g. an accounting office. I recommend it very much.

What do you dislike about Firmao?

It is hard to say because I don`t know real disadvantages. Maybe one of that is no possibility of offline using.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great CRM"


What do you like about Firmao?

Easy to use and affordable system for any company. Generating offer, orders and invoices was never easier.

What do you dislike about Firmao?

No integration with social media. The rest is very good. I have no other complaints.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"GREAT SYSTEM"


What do you like about Firmao?

In our company, FIRMAO works great. The system is intuitive and easy to use. The offer panel allowed us to standardize the appearance and content of the prepared offers. An important advantage of the system is the ability to configure it to individual needs.

What do you dislike about Firmao?

A tool to analyze won and lost sales opportunities would be useful. A good idea to improve the functioning of the system would be to optionally send notifications to e-mail.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Best software for business"


What do you like about Firmao?

What I like most about "FIRMAO" is their wide range of possibilities, personalized to my needs. Additionally, technical support works quickly and effectively.

What do you dislike about Firmao?

I haven't noticed anything to complain about in several years of use. Definetely the best software for business!

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Smooth CRM system"


What do you like about Firmao?

The software helps to manage a great amount of data by gathering them in one place. This makes it so much more convenient while searching for client information. Another advantage of FIRMAO is that it's straightforward, so it's easy to learn.

What do you dislike about Firmao?

No disadvantages have been spotted yet. The software is used almost everyday in the office.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Firmao - review"


What do you like about Firmao?

Firmao is a pretty good program to keep everything in one place. It is relatively easy to find all the information about the customer, as long as he is saved.

What do you dislike about Firmao?

- You cannot create catalogs - unless for an additional fee
- sometimes the search engine has a problem finding the information you are looking for

What have you been using it for and what problems did Firmao solve?

We have been using Firmao for several years to create offers, prepare orders and generate invoices. When it comes to these aspects, Firmao does quite well.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Used since more than 10 years "


What do you like about Firmao?

I appreciate the program for its versatility and multitasking. A huge number of filters allows you to sort out any data. We have been using it for years and so far we have not found a better software at this price.

What do you dislike about Firmao?

very expensive individual conversions, long waiting times for technical assistance

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Making work easier, more than I expected"


What do you like about Firmao?

The biggest benefit I have noticed is that my workflow is tidy and my tasks and projects work very well in conjunction with my calendar. Customer and order management is very streamlined and the newsletter is extremely fast and flawless.

What do you dislike about Firmao?

As a digital media company, I miss the lack of integration with social media, because apart from that everything is in one place, which is very convenient.

What have you been using it for and what problems did Firmao solve?

I use firmao praiw for everything from keeping track of my client list to contacting them, managing my time and completing tasks and projects. But most often it is customer service and contact with them thanks to integrations.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"All in one"


What do you like about Firmao?

- invoicing,
- integrations
- order processing,
- chat,
- work records, projects, calendar,
- network drive for company files,

What do you dislike about Firmao?

- few skins to choose from and few emoticons,
- no integration with social media,

What have you been using it for and what problems did Firmao solve?

I have been using it for several years and it would be hard to run a company without such support. The system is tailored to the specific needs of our company and it works flawlessly. We wanted to integrate with Symfonia program and this is where we found the solution. Firmao has great technical support and the possibility of creating a free test account. I recommend

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"My favourite crm"


What do you like about Firmao?

I really like everything about the Firmao system. I can customize invoice templates and pay for issued invoices right away. I also manage tasks, projects and the warehouse.

What do you dislike about Firmao?

I think what I don't like about the system and there isn't really such a thing. Whenever I need something, programmers rise to the occasion and add new functions for me.

What have you been using it for and what problems did Firmao solve?

I have been managing the company for over 10 years. The Firmao program helped me to optimize my working time, it manages projects for me, settles my employees and controls the business. Sometimes I get the impression that this is a program created only for me and my company.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Top quality at an attractive price"


What do you like about Firmao?

The biggest advantage of Firmao is the customized system and simplicity of use. I have all the tools I need in one place and I don't need any additional softwares to run my business.

What do you dislike about Firmao?

I haven't noticed any disadvantages of the system while using it. It is very convinient.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Very satisfied"


What do you like about Firmao?

I use it for about a year and I’m very satisfied. This program includes many useful functions to help you run your business. In one place you have a module that is used to manage the warehouse, completion or production. You can also manage your company, employees' working time, invoices and e-mails.

What do you dislike about Firmao?

I don't think there is a thing I don't like about it - it's matched to my company very well.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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