Firmao is an online business management software. It works in the cloud and is accessible from a web browser. It includes, among others, CRM integrated with VOIP, ERP, project and task management, timesheets and much more. Firmao services facilitate the efficient management of all processes related to running a company from anywhere in the world and at any time. Advanced technological solutions guarantee speed of operation and full data security, and the comprehensive service system allows for instant data exchange between individual modules.
About SAP CRM
Customer relations in one integrated suite. All customer interactions, from calls, emails, social media, and live chat can be tracked, managed, and evaluated. Tasks and dates can be prioritized, follow-ups can be scheduled, and team selling supported, using the CRM.
SAP CRM is a customer relationship and engagement platform built to enhance users' engagement capabilities and enable them to provide smooth and personalized customer experiences at every opportunity and across multiple channels.
The software improves the sales and marketing, boosts customer engagement, drives sales, and streamlines order-to-cash processes, among others.
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Summary
Multiple sources of sales opportunities
Automation of the sales processes
Increasing the sales volumes
Smooth customer interaction
Comprehensive customer care
Summary
On-Premise Deployment
Marketing Resource Management
Marketing Analytics
Campaign Management
Pricing
Standard
$19.00
1 user(s) / month
Included in plan:
CRM - Customer Relationship Management
E-mail integration
Timesheeting, calendar and projects
Reports, charts and data analysis
Offers and orders
Android and iOS mobile apps
Deadline reminders
Professional
$29.00
1 user(s) / month
Included in plan:
CRM - Customer Relationship Management
E-mail integration
Timesheeting, calendar and projects
Reports, charts and data analysis
Offers and orders
Android and iOS mobile apps
Deadline reminders
Defining custom fields for your data
Chat, Livechat and Callback
Editable templates of invoices, offers and agreements
E-mail templates and an autoresponder
VoIP integration
Automatic cyclical invoice generation
Price groups and individual prices
Sales opportunities
Gantt, Kanban diagrams
Sales plan
Enterprise
$49.00
1 user(s) / month
Included in plan:
CRM - Customer Relationship Management
E-mail integration
Timesheeting, calendar and projects
Reports, charts and data analysis
Defining custom fields for your data
Chat, Livechat and Callback
Editable templates of invoices, offers and agreements
E-mail templates and an autoresponder
Automatic cyclical invoice generation
Price groups and individual prices
Sales opportunities
Gantt, Kanban diagrams
E-mail and phone surveys
SMS service integration
E-commerce platforms integrations
Courier systems integrations
Document and tasks workflow
ERP - production
Zapier integration
Automations, Processes
Out-of-hours technical support (email)
FAQs
Does this service offer guides, tutorials and or customer support?
Yes. We offer customer support, at the beginning we offer a free presentation of the system, adapting it to specific requirements.
Does this service integrate with any other apps?
Firmao has many integrations. They can be combined with e. g. Zapier or Prestashop.More are listed on our website.
What are some applications this service is commonly used in tandem with?
Firmao has many integrations. They can be combined with e. g. Zapier or Prestashop.
What is this service generally used for?
Firmao CRM is a system that is used by companies to manage their online business from anywhere in the world.
Does this service offer multi-user capability (e.g. teams)?
Yes. It is also possible to manage projects by teams.
What platforms does this service support?
Firmao works in a web browser.
Who are the main user groups of this service?
Firmao is dedicated to small, medium and large companies. The program is fully modifiable, so it can be adapted to specific requirements.
Does this service offer an API?
Yes.
FAQs
Does this service offer an API?
Yes, SAP offers a set of public APIs.
Does this service offer guides, tutorials and or customer support?
SAP CRM offers Email Support, Phone Support, Live Chat, Training, Tickets, Videos, Help Documentation, and Tutorials.
What are some applications this service is commonly used in tandem with?
It is mainly used in tandem with marketing automation software, and purchasing and procurement solution.
Does this service offer multi-user capability (e.g. teams)?
No.
What is this service generally used for?
SAP CRM provides marketing solutions for big data analytics, segmentation, multichannel campaigns, loyalty, and resource management.
What platforms does this service support?
SAP CRM supports web-based applications, Windows, and Mac.
Who are the main user groups of this service?
The main user groups of SAP CRM are enterprises of all sizes.
Does this service integrate with any other apps?
Yes, it integrates with:
Mule ESB, Anypoint Platform, Marketo, eBuyer Assist Procurement, SAP ERP, Sofon Guided Selling, and more.