Call Center Management Software Industry Overview

Best Call Center Management Software 2020 - Market Radar™

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Feature Comparison

The table below compares the features of the top-ranked Call Center Management software products side-by-side.

  • Analytics
  • API
  • Batch Permissions & Ac...
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distrib...
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Resp...
Twilio

Twilio

90%
Talkdesk

Talkdesk

90%
InContact

InContact

87%
Dialpad

Dialpad

91%
RingCentral

RingCen...

82%
Channels

Channels

86%
Zendesk

Zendesk

87%
Mitel MiCloud Connect

Mitel M...

86%
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