Knowlarity is a telephony service which replaces traditional communication hardware system with cloud based telephony solutions for small and large businesses.
Knowlarity is a pioneer in automated voice technologies with an inexpensive hosted custom voice solution that organizations use to make personalized calls to lots of their customers in a day.
They offer four products: Superreceptionist, Smartivr, Superconference, and knowlus.
Knowlarity aims to bring cutting edge telephony and voice technologies to as many as possible entrepreneurs with access to telephones.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Knowlarity currently scores 85/100 in the Call Center Management category. This is based on user satisfaction (83/100), press buzz (47/100), recent user trends (rising), and other relevant information on Knowlarity gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Call Recording: This allows monitoring the quality of user's customer support or analyzing calls from customers and prospects.
Multi-Agent Access: Divides responsibility and allows executives to access their call logs even when you’re not available.
Notifications: Users can choose to get email alerts for calls that couldn’t be answered or even for new voicemails.
Outbound Calling: Every call made through toll-free number is recorded and synced with user's CRM.
SuperConference: It allows users to share their phone number and conference PIN with up to 9 other participants and create a secure conference call room.
Click-to-Call: Integrates the Click-to-Call button in user's email and ad campaigns to measure ROI.
Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in April 2024.
Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...
FREE DOWNLOAD Call-Center-Management-Software-Buyer-Guide-2018.pdfAdvance: $26/month for 6 users
Premium: $52.90/month for 12 users
Premium Plus: $75/month for 20 users
Enterprise: Custom 1. Pricing on request
Knowlarity loves working with Enterprises and Start-ups in emerging markets.
It is generally used for a cloud telephony.
It is used in tandem with various CRM systems.
Knowlarity has an ability to integrate seamlessly with CRM applications, such as: FreshDesk, Salesforce, ZOHO, and Zendesk.
Their API is based on REST principles, so it’s very easy to write and test applications.
It allows Multi-Agent Access.
They offer: blog, knowledge base, phone support, and email support.
