Ozonetel

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What is Ozonetel?

Ozonetel is a cloud product that includes IVR, CRM integrations with Hubspot and Salesforce, and smart routing & ACD and advanced sentiment analysis.

At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers.

Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Our full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.

We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart as we’ve grown to create a global impact.

Today, we give SMBs and large-scale companies in the U.S. access to affordable, flexible, self-service contact center platform with the industry’s fastest deployment times and easiest CRM, helpdesk, and auto-dialer integrations.

We see a future where contact centers of all sizes have the technology and support they need to focus on delivering a great customer and agent experience.

We are committed to providing a fully integrated, modern call center customer experience platform that eliminates the delays, hassles, and high costs associated with traditional contact center software.



Ozonetel Awards


Ozonetel currently scores 90/100 in the Call Center Management category. This is based on user satisfaction (93/100), press buzz (42/100), and other relevant information on Ozonetel gathered from around the web.

The score for this software has improved over the past month. What is this?
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Call Center Management Market Radar

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Ozonetel Product Overview

  • Inbound Calling

  • Outbound Calling

  • Blended Call Center

  • Cloud-Based Call Center Software

  • Advanced Sentiment Analysis

  • Auto Dialer

  • Integrates with Zoho, Zendesk, Salesforce, Freshdesk, and Hubspot

  • IVR Software


Languages Supported: English

Call Center Management Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in January 2022.

Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...

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Ozonetel Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • Resource Management
  • Software Integration
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Campaign Management
Ozonetel Pricing

Ozonetel Pricing Plans

STARTER

$25.00
1 user(s) / month
  • Standard CRM Integrations
  • DIY Auto Attendant
  • Off-hours Routing
  • Automated Call Distribution
  • Audio Recordings
  • Buy Local & Toll Free Numbers
  • Call controls:Transfer, Hold, Mute
  • 24 X 7 email & phone support
  • 1 Local DID included
  • Option to buy more Local / Toll Free Numbers

STANDARD

$45.00
1 user(s) / month
  • All Starter features plus:
  • Dedicated Account Manager
  • Advanced Call Routing
  • Drag & Drop IVR
  • Real Time Call Monitoring with Barge-In
  • 70+ Historical Reports
  • Supervisor logins for team monitoring
  • SMS texting
  • Web Chat
  • Manual dialer
  • API’s for custom CRM integrations
  • WFM integrations

PREMIUM

$55.00
1 user(s) / month
  • All Standard features plus:
  • IVR Blaster
  • Power & Predictive dialers
  • Automated Callbacks
  • Open APIs for Custom Workflows
  • Answering Machine Detection

CUSTOM

Custom
1 user(s) / month
  • All Premium features plus:
  • Omnichannel Routing
  • WhatsApp
  • Twitter
  • Facebook Integrations
  • Web Chat
  • AI-Based Bots
  • Speech Analytics
  • APIs & Webhooks
  • Customize existing CRM connectors

Plans starting from: $25.00/month Credit card required: N/A

Ozonetel FAQs

Who are the main user groups of Ozonetel?

Call center agents of small businesses, medium businesses, or enterprises.

Does Ozonetel offer multi-user capability (e.g. teams)?

Ozonetel offers multi-user capabilities for optimal team management.

What are some applications Ozonetel is commonly used in tandem with?

Ozonetel integrates with various CRMs and chat functions such as Salesforce, Hubspot, Zendesk, Zoho, and Freshdesk.

Does Ozonetel integrate with any other apps?

Ozonetel connects with WhatsApp, Facebook, Twitter, and more.

Does Ozonetel offer guides, tutorials and or customer support?

Ozonetel has extensive guides, documentation, eBooks, and an active blog to walk you through the latest updates and best pracitces.

What platforms does Ozonetel support?

Ozonetel integrates with various CRMs and chat functions such as Salesforce, Hubspot, Zendesk, Zoho, and Freshdesk.

Does Ozonetel offer an API?

Ozonetel offers API access and custom solutions.

What is Ozonetel generally used for?

Call center and contact center management. Customer support and experience. Inbound & outbound sales.

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