Knowlarity

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What is Knowlarity?

Knowlarity is a telephony service which replaces traditional communication hardware system with cloud based telephony solutions for small and large businesses.

Knowlarity is a pioneer in automated voice technologies with an inexpensive hosted custom voice solution that organizations use to make personalized calls to lots of their customers in a day.
They offer four products: Superreceptionist, Smartivr, Superconference, and knowlus.
Knowlarity aims to bring cutting edge telephony and voice technologies to as many as possible entrepreneurs with access to telephones.



Knowlarity Awards


Knowlarity currently scores 85/100 in the Call Center Management category. This is based on user satisfaction (87/100), press buzz (45/100), and other relevant information on Knowlarity gathered from around the web.

The score for this software has improved over the past month. What is this?
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Call Center Management Market Radar

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Knowlarity Product Overview

  • Call Recording: This allows monitoring the quality of user's customer support or analyzing calls from customers and prospects.

  • Multi-Agent Access: Divides responsibility and allows executives to access their call logs even when you’re not available.

  • Notifications: Users can choose to get email alerts for calls that couldn’t be answered or even for new voicemails.

  • Outbound Calling: Every call made through toll-free number is recorded and synced with user's CRM.

  • SuperConference: It allows users to share their phone number and conference PIN with up to 9 other participants and create a secure conference call room.

  • Click-to-Call: Integrates the Click-to-Call button in user's email and ad campaigns to measure ROI.


Languages Supported: English

Call Center Management Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in December 2021.

Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...

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Knowlarity Features

  • 360 Degree Feedback
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Corporate/Business
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Video
  • Database
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • Resource Management
  • Collaboration Support
  • Hardware Integration
  • Software Integration
  • Comparative Reporting
  • Participation Statistics
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Audio Recording
  • Workflow Management
  • Campaign Management

Knowlarity Pricing Plans


Other pricing information:

Advance: $26/month for 6 users
Premium: $52.90/month for 12 users
Premium Plus: $75/month for 20 users
Enterprise: Custom 1. Pricing on request

Credit card required: No

Knowlarity FAQs

Who are the main user groups of Knowlarity?

Knowlarity loves working with Enterprises and Start-ups in emerging markets.

What is Knowlarity generally used for?

It is generally used for a cloud telephony.

What are some applications Knowlarity is commonly used in tandem with?

It is used in tandem with various CRM systems.

Does Knowlarity integrate with any other apps?

Knowlarity has an ability to integrate seamlessly with CRM applications, such as: FreshDesk, Salesforce, ZOHO, and Zendesk.

Does Knowlarity offer an API?

Their API is based on REST principles, so it’s very easy to write and test applications.

Does Knowlarity offer multi-user capability (e.g. teams)?

It allows Multi-Agent Access.

Does Knowlarity offer guides, tutorials and or customer support?

They offer: blog, knowledge base, phone support, and email support.

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